The hotels are snow-white, like the Sultan's mansions. The service and maintenance is great! Hamam, 2 bars, restaurant. The food is delicious, they know our Russian cuisine, they cooked very tasty! In the evenings, animations, concerts, discos, music. In the daytime, games, exercises and outdoor activities: tennis. Bartenders-waiters worked tirelessly for days, served us with a radiant smile, greeted us every day! And we wondered how many hours they sleep? Probably 4-5 hours!
And this hotel is supervised by a wonderful guide Anastasia. She has experience in dealing with deaf tourists! Gave great recommendations for tours. The hotel rooms are very good and spacious. Cleaned up well. We were very satisfied and did not want to leave the hotel.
Accommodation: If you have a night or morning flight, get ready for the fact that you will be settled no earlier than 13-14 hours. The rooms are dirty with faulty plumbing, ants under the mattress and water dripping from the ceiling in the bathroom. Cleaning is not done, garbage is not thrown away, in order for this to happen, you will need to walk to the reception at least 3 times. I want to warn fans of air conditioners, the central switch is turned off at night for 1.5 - 2 hours at about 02:30. (apparently saving electricity)
Meals: Full kaput. Of course, you will not die of hunger, but it would be better to eat on your own in cafes and restaurants outside the hotel. You can forget about meat in this hotel. Fish once a week (mackerel). The chicken is not tasty. They replace all this with all kinds of nuggets and incomprehensible soy patties. Vegetables are available, garnish too (pasta, rice, fries). The only fruit is watermelon. sweetness is non-existent.
From drinking: tea, terrible coffee, the so-called "juice" (diluted yupi).
Alcohol: White wine, beer, vodka. Pour only into plastic and half a glass, i. e. you can’t leave the bar))) At the same time, don’t be surprised if they look askance at you, they pour you their alcohol, for which they paid, and not you)))))))) The bar is open until 22:00, but closes at 21:55.
Animation Entertainment: There is one Turk who constantly yells something, calls girls girls, plays table tennis and swims in the pool. BUT I heard not bad reviews from mothers about evening dances with children.
Service staff: As I understand it, 1/1 works in shifts. Their day off, they spend as tourists in the pool and enjoy life.
Tourists: 50 - 60% (Russia, Belarus, Ukraine), the rest are Turks.
Something like that. I hope this information will help you, you choose another hotel and your vacation will be wonderful)))))))))
The room I got on the 2nd floor is small, modern furniture, clean, with a huge bed and a spacious balcony, but I couldn’t fall asleep until 2-3 at night because there was a disco in a nearby hotel...
After 5 nights, she insisted on changing the room and her mood improved. The room is neither one nor the other - for 6 days in each, no one has ever cleaned, and the linen has not been changed. BUT if you make an application, I think they will come... Not everyone is allowed to climb the 4th floor several times a day and people refused, and they fled from the first floors because of mold (the hotel is located much lower than the road level). An excellent playground with swings, a children's pool and an adult with a slide - mothers with children, including babies, were apparently invisible, so lunch and dinner were held under children's sobs, because mothers came to walk their bodies and sunbathe, children's mode sleep was not observed. In the "restaurant", more like a Soviet canteen, it was always noisy, it was damp near the cooler, because the children really like to pour water to the children... and by the pool and from the playground (where my balcony went) there was always a rumble of children's voices ( no one goes down the hill in silence). I heard from my mother that the discount applies to "children under 13", a special plus for the hotel! Bar near the pool - coffee, tea, fanta, cola, vodka, local drinks.
The hotel beach is located 6-8 km from the hotel and the minibus goes there for free at 10.00, from there at 15.00?!?! ? Therefore, I swam at the nearest-alien-800m! In the water, stones and fish sometimes bite - do not be too lazy to turn left at the entrance to the beach, there was a wonderful entrance to the sea there! The water is gorgeous - fresh milk! There is an Internet in the bar and at the reception, when it's better, when it's worse, but I communicated with the children daily via facetime! The staff communicates little, is stress-resistant, helps (maybe not immediately, but it fulfills promises and no one asks for money! ). The bar has a very hardworking team, which, after working a huge shift, also performed a very long national dance for us! Here is a hotel - and the pros and cons - it is difficult to unambiguously rate. The area is very green and the territory of the hotel is in flowers and greenery!
The hotel is a few 5-storey buildings, with a terrible number of rooms, located in a small area. The reception is more like a checkpoint - a street counter at the entrance to the territory. There is not even a cool hall where you can sit and wait for your departure from the hotel.
We were 2 adult ladies settled in a room of 8 sq. m. with one bed for two. On the very first day, we asked to be moved to another room where there are at least 2 separate beds, but we were told that everything was full and would be moved in a week. A week later they showed me a room across the road at the very end of the territory - the 5th floor with a steep staircase. My friend with her sore legs just can't get up there. We refused. Those who gave money were given several keys to select a room.
The room is dirty. Vacationers have written about this more than once. In the corners, under the table - sand, other people's hair. The curtain on the window is broken.
The water in the shower did not drain. Bad smell from drain. The toilet is dirty and wobbly. Hot water is connected to the bidet built into the toilet. The room is not washed well, the dirt is simply smeared in the corners.
From the memo to the vacationer: "For stains on towels or bed linen, the hotel administration will be forced to charge a fine. "
The audibility in the rooms is excellent, every rustle in the corridor, every dialogue of people passing by, the slamming of the door, the clatter in the corridor, everything is perfectly audible day and night.
The landing is not something that is not washed, it is not even swept. When we drove up the stairs on the floor there were unwashed plates and crumpled paper. For 12 days of our stay, no one removed it.
The TV didn't work.
The air conditioner is very noisy even at the lowest speed. When the air conditioner was turned on, a putrid smell came out of it. Apparently the system is never cleaned.
The territory of the hotel is covered with artificial grass. Under this covering, there are a horde of ants, which are periodically poisoned by something and vacationers breathe it.
The toilet next to the bar is a disgrace! There is no toilet paper. In the second cubicle of the toilet, the walls are smeared...
The beach is 400 meters away. But umbrellas and sun loungers are paid. The beach is sandy, but there are stones in the sea, the sea is not very deep. Another point, on the way to the beach some kind of gutter. The fragrances are uninspiring and the 40 degree heat adds a special color to them.
Dolphin Beach is 2.5 km from the hotel. The beach bar is chargeable. If you are spotted there with your drinks or food - a fine of $ 10 per person.
Transportation to this beach is done at 10.00, so it is problematic to return to the hotel for lunch.
In the bar of alcoholic drinks: wine, vodka, gin, crayfish, beer. BUT NOT ALWAYS!! ! In the first week of our stay in the bar there was no wine for 2 days, in the second week there was also no wine and gin for two days, there were only raki and vodka. Drinks are poured into disposable cups: wine is poured into 13 or 12 cups, vodka and gin are about one sip into a cup. You can't take more than two servings!
During our vacation, a folder with passports and money were stolen from one woman. She was nervous and in terrible stress. She came to the bar and asked for vodka, she was given 2 sips. She tried to explain that for her condition, his "nothing". But it's useless. The bar closes at 22.00. Everything else is paid.
The food is monotonous, so to speak for an amateur. Pasta, boiled vegetables, sausages, soy patties and nuggets, soup based on flour, spices and some leftovers from dinner. Delicious rice. Boiled chicken or turkey in spicy sauce (but every other day), there was fish 2 times, cucumbers, tomatoes, cabbage, greens. Most of the food is piping hot. There is no baby food. There is not enough space in the dining room. I did not come for lunch / dinner in advance - there is no table, I was late - there is no food. In one of the breakfasts, the girl was very arguing with the cook that there was nothing but eggs. Some time passed, the cook brought out boiled cauliflower.
In the common pool, children mainly frolic and it is problematic for an adult to swim calmly. There is a children's pool, a small playground and a water slide. In the evening, the bottom of the pool is cleaned, but we have never seen the water in it changed (as someone wrote here) . .
When buying a tour, this hotel was offered to us as 3+. In our opinion, this is a hotel that is not worth a single stay.
The only plus is a very clean and transparent sea. But I would not recommend this hotel to my family and friends.
cleaning is carried out according to the records, if not signed up, then again, if you're lucky, they will come and clean themselves, we were lucky, they came to clean 2 times in 8 days ! ! , but their cleaning consisted of washing the floors and replacing towels, in the first days I didn’t know when the cleaning would be and left about 12 € on the table with a trifle, well, how evil the cleaning was done, respectively, this money was gone because it was taken into account that it was a tip, well, let's say a tip, well, for that kind of money, you can lick the room, to put it mildly, but this was not done, I went and complained that I had left tea and the cleaning was done terribly, we were told that they would fix it, supposedly fixed it after I came to the room checked on the windowsills there was also dirt, dead flies, cobwebs, no soap was poured, the bathroom was not washed, thank God the pastel was changed, by the way, in 8 days it was once, from the pros: the air conditioner worked properly, TV (4 channels) of which 3 are Russian,
and the so-called refrigerator from the 80-90s, there is basically no hotel territory, there is no place to take a walk), with regards to the only bar in the hotel from Alcoholic drinks: Beer (similar to kvass), Vodka, Rake, Gin, White red wine (smells like it smelled of something rotten, it tasted very sour), although it was poured from bottles, All this is poured strictly on a metal cork no more, respectively, I had to take 4-5 glasses and go to the bar 10 times, Without alcoholic drinks: 2 types , cherry and orange juice, at least they didn’t save on them, sweet taste good, In the dining room for breakfast, lunch, dinner, if you come at the wrong time in terms of plan from the very beginning of the meal, then you won’t try some dishes because they weren’t reported who I didn’t have time to eat it, they cook quite tasty, there is meat, vegetables, fruits in the diet, by the way, speaking of fruits: watermelons are sweet every other time, but they only pleased, apples are sour, oranges too, I haven’t seen more fruit,
there was practically no sweet for the first 3 days, but as our neighbors Turks began religious holidays, they condescended and began to lay out cakes, different types of cookies that fell apart due to the fact that they were all wet to taste, they were soaked in sweet water and served to people in during the meal, they took the plates almost empty right from under your nose, there’s no need to wait until we eat, but they took them away because the so-called “Restaurant” was not a big place, they say we’ll quickly remove it so that after us others sit down and eat, I don’t advise this canteen to use products with the addition of mayonnaise, since there are a lot of poisonings, and as a rule, they mixed perishable foods with mayonnaise and made a salad out of this, every evening there were animations but for children, the first 2 days it was interesting but then they realized that they had all the same songs dancing, children's competitions,
for our entire vacation there were 3 adult animations and one dance performance (lezginka) for this reason it was boring, only a cheerful, sociable animator (Vanechka) pleased me, this is his pseudonym, but he was also alone, the pool for the hotel is large enough, clean, the pool was cleaned every evening after closing, there is one slide that worked 3 times a day for 30 minutes, I was very pleased with the sea, although it takes about 5 minutes to go through incomprehensible tunnels, sandy clean beach, warm water, not big waves, but even then it’s not their beach and another first line hotel, so as they say we had to pay for sunbeds, we took towels and calmly lay on the sand (not picky in this regard) they have their own beach but you have to go to it, unfortunately you don’t go there got there, but I think there’s a lot of fun things to see (sarcasm) on the last day before leaving, I ordered breakfast to go with me, since we left the hotel early in the morning,
they wrote us down somewhere and said that everything would be fine, in the morning there were about 12 people at the reception at the reception, there was a Turk who did not know any language other than his own, there were 3 buns in polyethylene nearby, as I understand breakfast =), we asked people they they also ordered breakfast, but since the person didn’t understand anything, he contacted someone who at least somehow could speak Russian, they explained to him and asked where our breakfasts were, what it was said that we would decide now, and how I understand when a person I talked to the Turk from the phone, he told him to sit with a straight face and don’t understand that he did it quite well, in general, even those 3 buns were not given to anyone, although they asked, they were left without breakfast, but this is not the end of the adventure, we had a plane in 9:00, the bus arrived at the hotel at 5:45, everything was fine, but our fellow Russians from the neighboring hotel got lost somewhere and the bus waited for them for 50 minutes, after which they did not appear and we went further to pick up people,
for unknown reasons, we returned to the same hotel where people got lost and time was running out, while driving the bus driver screamed all the way, yelled in his own language and did not let him not only take an hour's nap but also enjoy the trip, we were very late the driver stopped at the bus stop , got off the bus and refused to go further for unknown reasons, the poor girl representative of the Tez Tour was already on the verge, and in tears, somehow decided something with him and we drove on, we arrived at the airport at 8:10, taking into account that that we had a plane at 9:00, we ran headlong through all the control, but thank God we had time, In general, people, I don’t advise you to visit this hotel because you won’t be satisfied, but just wake up to constantly swear and get angry, you don’t deserve this hotel 3 *** its authority is 2 ** maximum no more, up to 3 they still grow and grow
To the sea 5-7 minutes on foot. Our beach was opposite the Fantasia cafe, and what was especially pleasing was that the sunbeds this year could be used for free! (I read that last year it was paid). For this and much more many thanks to the director of the hotel Hasan. ! He is generally a very responsive person, any request was fulfilled. I have never seen a director in expensive hotels come up during lunch or dinner, say hello and ask if everything is fine. Pleasant). And in general, the staff is very well chosen!
The beach is spacious, in our time there were few people, there were always free sunbeds. There are stones in the sea opposite the beach, so be careful! We went swimming a little to the left (50 m), there is sand and an excellent gentle entrance.
The slide was turned on at first once a day, then in the morning and in the afternoon.
Animation was announced, but since it was not at the beginning of the season, so in the evenings we walked along the embankment, went to the Old Town, watched evening programs from the neighboring 5-ke. Of course, you can’t go in, but the stage is very clearly visible from the promenade.
Now for nutrition. I know that some tourists complained that there was little meat and there was no fish with us. But guys, this is a 3, not a 5! Pay extra for a hotel of a different star rating or go once or twice to a cafe... and you will be happy)). We had enough. There are a lot of vegetables, there have always been fruits, soups, sweets of two or three kinds. Do you have more at home?
So I can say with confidence - the rest was a success, I definitely recommend the hotel!