The apogee of everything was this: we were called to the guide for a conversation. The guide provided a photo of our suitcase, which was CLOSED IN THE ROOM and in the suitcase there were cans of beer from his free mini-bar, which was paid for and replenished once a day. There were also photos of towels lying not in the bathroom, but in the hotel closet, and also photos of cans of Pepsi, Mirinda, standing on the safe in the closet and which we don’t drink and just make up. Because if there are more than 2 cans in the refrigerator, it stops cooling. Those. it turns out that the cleaning lady, who every morning smiled and took a tip, OPENED THE SUITCASE AND CLIMBED IT + CLIMBED THE CABINET AND CLOTHES! And this is in a 5* hotel! You are not in the room, and someone is rummaging around in your personal belongings. This is the order of the hotel management, is it her personal whim? What's this?
If I had been asked to show my suitcase during check-out, I would have reacted with understanding, but when it’s like that, they dig through the suitcase when you are not? ! And then they call you to the guide and scold you like a girl - sorry, it's an abomination. And accountable for what? Because there are cans of drinks on the safe? Because the towels are in the closet? Because the cleaner found the cans in your personal suitcase??
The event ruined the rest of the holiday. We returned a week ago, but the sediment still remains. And a state of shock too.
And so, it is worth noting the variety of food, but there is not always something for a child to choose, because soups are often salty and peppery. The same goes for meat and vegetables. Broccoli and cauliflower are available at the children's buffet. Also in the kids buffet are fries and nuggets that my 2 year old doesn't eat.
Very nice girls playing live music. Good animators. Smiling waiters. Great aerobics and water aerobics. There is a lot of food, you can find something for yourself, but it gets boring after 5 days already. For 2 weeks there was never seafood, but the fish was always different. Cutlery and plates are often poorly washed, you have to look for clean ones. But all the + and - of the hotel just pale in comparison to the incident with the cleaning lady! When I asked the guide what right she had to open the suitcase, he left the answer! And he began to say that the suitcase fell, opened and other unrealistic nonsense. But how could a closed suitcase open with all the zippers? ! By the way, we had 3 suitcases in the room and all 3 were searched. In addition, it was clear that the things in the closet were also searched and did not lie the way they were put. And also, the guide said that the hotel management is not responsible for the loss of things, because there is a free safe for this. Those. You are not protected by anything or anyone in the hotel. Nothing can be left in the room, because the hotel is not responsible for the actions of its staff.
No one warned that things might be searched: suitcases, wardrobes. Nobody talked about it!
And for what to pay such money? By the way, our vacation cost $3.600 and $3.400, taking into account the agency's discount.
I would also like to mention the fact that my friend had a birthday during our holiday. And the hotel did not congratulate in any way! No fruit in the room, no wine, no cake!! ! And that, again, is 5 stars.
The staff that works here are not up to the task.
And buy washing vacuum cleaners, the tiles in the halls should shine and shine from cleanliness (your beautiful hotel should be reflected in it), and not be matte from dirt. The carpet on the floors was never vacuumed during our arrival (AMARA hotel chain no longer exists for me (((
Therefore, we put a fly in the ointment in a barrel of honey. The hotel causes a double feeling: everything seems to be fine, but not completely. The building itself is very large! The room is chic (in my opinion), large, with a balcony and a sea view. Capsule coffee machine, minibar, kettle, large bathroom with jacuzzi, toilet and shower with doors and partitions. There is a lot of variety of food (we had enough). I can't say anything about alcohol, I didn't drink it. Now cons: VERY small area! We already wrote about the beach, the sea is shallow, I didn’t get a buzz from swimming, for that it’s very cool for children))) The main disadvantage is cleaning the territory and lazy staff (((they are in no hurry to clean, in the morning the cleaners go to work already tired. Garbage is lying around everywhere ( we also see garbage from dinner at breakfast. The floors in bars and restaurants are constantly streaked. Dirt is smeared on the tiles with a mop. We didn’t see a single washing vacuum cleaner or just a vacuum cleaner during the entire vacation.
The first criterion was the availability of baby food in the hotel. The baby food did not live up to our expectations. For example, on the children's table there are French fries, deep-fried meat, and on the general table there are mashed potatoes and stew. In general, the child could be fed, but there was no desired variety in nutrition and there was not enough seafood.
The second criterion was the sea. The Aegean is the perfect sea for kids. The beach is sandy, the entry into the sea is shallow, there are no waves and it is great for children to sit in the sea on the shore. Over the sea five balls.
The cleaning of the room is simply disgusting, as they moved into the room there was garbage, and until the eviction it remained lying in its usual place. I want to talk about changing clothes separately. It seems like they should be changed daily, but in reality, according to the rules of the hotel, they change 1 time in 3 days. Unfortunately once in 3 days and did not smell. In reality, it took 5 days, and then after we went to the reception, then the linen was completely changed. With towels, the same problem... then 2, then 3, then 4 (maybe problems with the score). There were no declared scales in the room, and there was a jamb with bathrobes (only 1), but the mini bar was replenished daily.
The restaurant staff is friendly and attentive.
In general, I would like to say that the appearance of the hotel is chic, as soon as you move into the room, it also seems to be delighted, but in reality it does not pull on 5 stars.
I can say with confidence that we will not go to this hotel again and will not recommend it to all our friends.
now about something else.....
I only write off the fact that the hotel was opened in May 2015 and therefore there are a lot of flaws. I hope that in 1-2 years everything will be finalized and then it will be 100% five.
Sea: the sea is "closed", there are no waves, it looks like a big lake : )
There is no Pantone (yet), it's a long way to go to the depth. Sun loungers and umbrellas are super!! ! There is no bar on the beach, you had to carry everything from the pool bar, but I think this will all be fixed with time. On the beach there are catamarans (15 min free), banana, jet ski
Pools: there is a large pool and a children's pool. In the large pool there is where it is deep (1.40 meters) and where the entrance is shallow. The children's pool has slides. In the same place, jets of water are beating, where you can give yourself a massage along the jet : )))))) There is another pool, but it did not work.
poolside bar. If UALL then you can take whiskey jack denials, chivas, etc. , only naturally they try to pour their drinks first, but they can be perfectly stopped : )))) you can eat by the pool. Pizza, salads, spaghetti, hamburgers, french fries.
territory: it simply does not exist..... if you want to take a walk, then only around the hotel, near the pool and on the sea....there is nothing else on the territory....You can get around the territory in 10 minutes: ((((
Food: shrimp, squid were 3 times....The food is normal... There is something to eat : ) Not spicy, there were no problems : ))))
Services: sauna, indoor pool, gym, fitness, water aerobics for free
Jacuzzi, hammam, spa treatments for a fee
Animation: very weak for Turkey....but again, this is just the beginning : ))))
I hope that next year I will read someone's review and make sure that a lot has changed : )