We found a hotel, liked the photo, and most importantly approached the number of people for our company. It is based as a family, so 3 families and in each 1-2 children will be perfectly arranged - in each bedroom 2 bedrooms and 2 floors for children. Adults will also get in) I liked how the girl (manager) talked about the house, described everything well, very pleasant in conversation.
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We found a hotel, liked the photo, and most importantly approached the number of people for our company. It is based as a family, so 3 families and in each 1-2 children will be perfectly arranged - in each bedroom 2 bedrooms and 2 floors for children. Adults will also get in)
I liked how the girl (manager) talked about the house, described everything well, very pleasant in conversation. And we did not even read the reviews (and in fact the staff on site works poorly. There was never anyone at the reception, every time other people ran up, do not navigate the area, can not solve problems without calling 3 people. Work in the system "spored phone") .
Everything is clean, the house is well cleaned. The design is rustic, but good. The bathrooms are good, the house has 2 bathrooms downstairs (comfortable, upstairs with kitchen, living room), and also 1 bathroom on the 2nd floor (where 3 bedrooms).
The nuance of the upper bathroom - the smell - ventilate, do not ventilate, smells like sewage, so you need to clean the pipes for sure, there are some problems.
Downstairs in the kitchen warm and toilets warm floor, which is good, upstairs wooden floors, there are convectors.
The middle bedroom was cold compared to 2 others (they were hot) (by the way, after the rest I came across the same feedback about the cold of one room, so there is something, although the day the batteries were touched - as if heated equally, maybe a question in the window - all beds under the window, including children).
Kitchen to go to the living room with a working fireplace for firewood (but as it turned out, firewood for him costs 100 UAH. If you light it yourself, and probably more, if the guy who brought them lit.
Bought, decided to light themselves. And the firewood was brought raw to the threads. Later, he brought a few dry, well, but that's it, spoiled the impression twice. From the living room exit to the barbecue, there is also a table for a picnic, all is well.
Firewood, as is often the case, for a barbecue you need to have your own ((((
The living room has a sofa, large table, TV, it's good.
The kitchen stove is electric, and there was a moment in the morning when they had to leave the house, turning off the lights. And we just had breakfast without a stove and a kettle you can't do anything. We thought that they wanted to take us out as soon as possible and turned off the lights. But after finding out how to turn on the light, why and where it turned off, it seemed that they themselves do not know how to turn off the light. 5 people called and walked, one said it happens from overloading the meter, because everything was turned on (although the previous days everything worked as well, but not turned off - at the same time worked and kettle, stove, refrigerator. They still have electric heating + firewood) and in the end We were fed, why did we turn off the light from the meter… why should we do that? Well, as at the reception, in this regard there are no extreme and responsible employees)
Conclusion: the house is good, but the position of the owners is petty, and the staff is unfriendly and unprofessional.
You don't even have to spend money to have satisfied customers: just value your reputation and guests.
I liked how the girl (manager) talked about the house, described everything well, very pleasant in conversation. And we did not even read the reviews (and in fact the staff on site works poorly. There was never anyone at the reception, every time other people ran up, do not navigate the area, can not solve problems without calling 3 people. Work in the system "spored phone") .
Everything is clean, the house is well cleaned. The design is rustic, but good. The bathrooms are good, the house has 2 bathrooms downstairs (comfortable, upstairs with kitchen, living room), and also 1 bathroom on the 2nd floor (where 3 bedrooms).
The nuance of the upper bathroom - the smell - ventilate, do not ventilate, smells like sewage, so you need to clean the pipes for sure, there are some problems.
Downstairs in the kitchen warm and toilets warm floor, which is good, upstairs wooden floors, there are convectors.
The middle bedroom was cold compared to 2 others (they were hot) (by the way, after the rest I came across the same feedback about the cold of one room, so there is something, although the day the batteries were touched - as if heated equally, maybe a question in the window - all beds under the window, including children).
Kitchen to go to the living room with a working fireplace for firewood (but as it turned out, firewood for him costs 100 UAH. If you light it yourself, and probably more, if the guy who brought them lit.
Bought, decided to light themselves. And the firewood was brought raw to the threads. Later, he brought a few dry, well, but that's it, spoiled the impression twice. From the living room exit to the barbecue, there is also a table for a picnic, all is well.
Firewood, as is often the case, for a barbecue you need to have your own ((((
The living room has a sofa, large table, TV, it's good.
The kitchen stove is electric, and there was a moment in the morning when they had to leave the house, turning off the lights. And we just had breakfast without a stove and a kettle you can't do anything. We thought that they wanted to take us out as soon as possible and turned off the lights. But after finding out how to turn on the light, why and where it turned off, it seemed that they themselves do not know how to turn off the light. 5 people called and walked, one said it happens from overloading the meter, because everything was turned on (although the previous days everything worked as well, but not turned off - at the same time worked and kettle, stove, refrigerator. They still have electric heating + firewood) and in the end We were fed, why did we turn off the light from the meter… why should we do that? Well, as at the reception, in this regard there are no extreme and responsible employees)
Conclusion: the house is good, but the position of the owners is petty, and the staff is unfriendly and unprofessional.
You don't even have to spend money to have satisfied customers: just value your reputation and guests.
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The staff is rude, I categorically do not advise you to eat in a cafe at the hotel - we got poisoned that we had to call an ambulance, only on the way home we realized what exactly was in this "cafe"! The prices are exorbitant. The rooms are very cramped, the bed linen does not match the size of the bed.
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The staff is rude, I categorically do not advise you to eat in a cafe at the hotel - we got poisoned that we had to call an ambulance, only on the way home we realized what exactly was in this "cafe"! The prices are exorbitant. The rooms are very cramped, the bed linen does not match the size of the bed.
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• 3
• traveled 7 years ago
My impressions of the booked FOUR-STAR Junior Suite cannot be expressed in words. This is really a must see to really appreciate the location, service and overall rooms. Service no, waited 1.5 hours to find someone to settle. You go into the corridor and there Sovdepivshchyna (the floor is made of the cheapest tiles and also beaten in places, the walls are upholstered with paneling (paneling in some places lacquered and in some places the varnish is absorbed into the wood) no longer feels.
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My impressions of the booked FOUR-STAR Junior Suite cannot be expressed in words. This is really a must see to really appreciate the location, service and overall rooms. Service no, waited 1.5 hours to find someone to settle. You go into the corridor and there Sovdepivshchyna (the floor is made of the cheapest tiles and also beaten in places, the walls are upholstered with paneling (paneling in some places lacquered and in some places the varnish is absorbed into the wood) no longer feels. to your room and that's where it all begins: Junior Suite for 4 people - on an area of .4 by 3 meters of dust, curtains with stains, dead flies lying in the room, gray-brown bed linen.
In general, there are 24 rooms in the Parliament and there are only three gazebos for all 24 rooms, 1 meter high.
went and found without any problems much worse rooms and half cheaper. I think the owner and non-existent staff survive on armor and prepayments. we saw 3 people. I'm shocked.
In general, there are 24 rooms in the Parliament and there are only three gazebos for all 24 rooms, 1 meter high.
went and found without any problems much worse rooms and half cheaper. I think the owner and non-existent staff survive on armor and prepayments. we saw 3 people. I'm shocked.
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• 13
in no case do not make such a mistake, as we did, that we stayed in this hotel. despite not a lot of money for the room, it's not worth 1000000%. Administrator-ham. No help. in general, there is a suspicion that the hotel does not have documents for their activities. The whole company was poisoned in the hotel restaurant (since they ate only there).
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in no case do not make such a mistake, as we did, that we stayed in this hotel. despite not a lot of money for the room, it's not worth 1000000%.
Administrator-ham. No help. in general, there is a suspicion that the hotel does not have documents for their activities.
The whole company was poisoned in the hotel restaurant (since they ate only there). Rest is spoiled, a lot of money was spent on medicines, 2 days lay under a dropper, Thank God, they survived. We did not wait for understanding and at least the slightest help from the management, and the owner generally categorically did not want to communicate with us.
Horrible, hotels like this should be closed! We did not succeed in doing this with the help of law enforcement agencies, so I strongly advise you NOT to go there!
Administrator-ham. No help. in general, there is a suspicion that the hotel does not have documents for their activities.
The whole company was poisoned in the hotel restaurant (since they ate only there). Rest is spoiled, a lot of money was spent on medicines, 2 days lay under a dropper, Thank God, they survived. We did not wait for understanding and at least the slightest help from the management, and the owner generally categorically did not want to communicate with us.
Horrible, hotels like this should be closed! We did not succeed in doing this with the help of law enforcement agencies, so I strongly advise you NOT to go there!
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• 4
I booked this hotel through the website "Planet of Hotels" a month before the settlement. We invoiced an advance payment of 30% of the amount of the stay, which was paid and a photo of the check was sent via Viber (a junior suite was booked for 2 adults, 2 children), the operator called back and confirmed the reservation and gave me the hotel number.
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I booked this hotel through the website "Planet of Hotels" a month before the settlement. We invoiced an advance payment of 30% of the amount of the stay, which was paid and a photo of the check was sent via Viber (a junior suite was booked for 2 adults, 2 children), the operator called back and confirmed the reservation and gave me the hotel number. I successfully phoned the hotel administrator and received a booking confirmation. I am writing a review for the first time and now you will understand why) Exactly a week later, the operator calls with the news that my junior suite is no longer there, they can offer a standard (difference: there is a refrigerator and a microwave) or return the money, the difference is 1000 UAH. They gave me a day to think. They couldn’t find the reason for such a joke! There was a desire to take the money, but I didn’t want to bother. I agreed to the standard, thinking that all the adventures would end there. But in vain! , the owner just wanted to) having called the administrator, he received a strong recommendation to pay extra through PrivatBank, and this was on Black Monday, when they were closed for those reasons! it was the second sign) they ordered from the photo of one building and settled in another above the restaurant.
Now for the pros:
-Location is great!
-Nature super a lot of snow and frost -15
-Near the restaurant High Pass (the cuisine is excellent which year) the average check per person is 100 UAH
-Free parking, covered 50 UAH per day
-The room is warm (batteries are regulated)
-Heated floor in the bathroom (but very stuffy, not regulated)
What did not like:
-When checking in, the administrator asked the operator for half an hour the presence of an advance payment (Accounting is carried out manually using a notebook)
-The front door from the street either didn’t open, or didn’t close (from the point of view of fire safety, a violation) well, it’s not convenient
-The door to the room did not fit well and the draft grunted it
-There was no kettle in the room
-wifi was out for 2 days
- there was no electricity and water for a day !!!! ! the generator is not provided for this building
Curtains are narrow and do not cover the window
-food in a restaurant like in a state hospital (tried on arrival)
- room furnishing: standard)
- Poor soundproofing in the room.
- in the afternoon after skiing, when two young ladies entered the room and wanted to conduct an inventory in the room under the pretext of changing shifts, I politely refused under the pretext that the children were sleeping
-few hangers in the closet, three instead of four, more were not given at the request (not allowed)
My verdict: go around this parliament on the tenth road, there are decent hotels in the Carpathians with excellent staff and owners. Have a good rest and Merry Christmas!
Now for the pros:
-Location is great!
-Nature super a lot of snow and frost -15
-Near the restaurant High Pass (the cuisine is excellent which year) the average check per person is 100 UAH
-Free parking, covered 50 UAH per day
-The room is warm (batteries are regulated)
-Heated floor in the bathroom (but very stuffy, not regulated)
What did not like:
-When checking in, the administrator asked the operator for half an hour the presence of an advance payment (Accounting is carried out manually using a notebook)
-The front door from the street either didn’t open, or didn’t close (from the point of view of fire safety, a violation) well, it’s not convenient
-The door to the room did not fit well and the draft grunted it
-There was no kettle in the room
-wifi was out for 2 days
- there was no electricity and water for a day !!!! ! the generator is not provided for this building
Curtains are narrow and do not cover the window
-food in a restaurant like in a state hospital (tried on arrival)
- room furnishing: standard)
- Poor soundproofing in the room.
- in the afternoon after skiing, when two young ladies entered the room and wanted to conduct an inventory in the room under the pretext of changing shifts, I politely refused under the pretext that the children were sleeping
-few hangers in the closet, three instead of four, more were not given at the request (not allowed)
My verdict: go around this parliament on the tenth road, there are decent hotels in the Carpathians with excellent staff and owners. Have a good rest and Merry Christmas!
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• 6
• traveled 8 years ago
The service in the hotel is completely absent (customer problems are not solved, even toilet paper must be begged for), the kettle in the room does not work (later the administrator told us that a working kettle in the room is a VIP service in the suites). Food unacceptable, thin partitions between rooms: activity in other rooms can be heard in every detail, narrow and uncomfortable stairs to climb to the room, hot water flowed from both taps.
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The service in the hotel is completely absent (customer problems are not solved, even toilet paper must be begged for), the kettle in the room does not work (later the administrator told us that a working kettle in the room is a VIP service in the suites). Food unacceptable, thin partitions between rooms: activity in other rooms can be heard in every detail, narrow and uncomfortable stairs to climb to the room, hot water flowed from both taps. The road is not cleaned at all in winter, it is extremely difficult to drive up to the hotel by car. The shower and toilet are separated by a thin curtain, the water from the shower flows directly onto the floor and spreads throughout the toilet. Day lived in the room without any light and water (even cold). We decided to leave this horror a day earlier, they refused to compensate us for this day: the owner is not there, solve this issue with him. After negotiations with the owner, he refused to compensate for the unlived night, he is ready to give us or our friends a discount on accommodation next time : ). Now the owner of the hotel, Vladimir, is lying that there was no light in the hotel for only a few hours. . Friends, for good impressions, you are not here : ).
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We ordered via the Internet, made an advance payment, then we were very sorry, and here's why: the photo does not show the unfinished new building in which people are settled and the fact that next to this building (1 meter) the construction of a new building is in full swing. Who knows what a construction site will understand.
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We ordered via the Internet, made an advance payment, then we were very sorry, and here's why: the photo does not show the unfinished new building in which people are settled and the fact that next to this building (1 meter) the construction of a new building is in full swing. Who knows what a construction site will understand. Rooms in this building are presented as junior suites in a normal building. In the building you have to walk on cement dust and breathe this dust, everything is in this dust: shoes, clothes, the window was opened, in the evening the whole room was covered in dust, the car was also barely washed. There is no parking at the hotel, cars are parked among construction debris. The owner of the hotel "Volodymyr Ivanovych" lies about the prices for the rooms. For a booked junior suite corresponding to the same price in the photo, they are placed in a room of the worst quality, in a building under construction across the road on the 2nd or 4th floor. Claims from guests are not accepted, prepayment is not refundable. During the entire stay, the floor in the common corridor was never washed, not to mention the room. Dust in the hallway from the commissioning of the floor by the builders.
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Terrible, there is no administrator, it is unrealistic to contact the owner, the cheapest room is in a terrible state, fungus is everywhere in the room, there is a common stove right outside the door, 2 washing machines!! ! No soundproofing, no infrastructure, noisy due to construction. It is unrealistic to cook in the kitchen, it is almost always closed and small.
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Terrible, there is no administrator, it is unrealistic to contact the owner, the cheapest room is in a terrible state, fungus is everywhere in the room, there is a common stove right outside the door, 2 washing machines!! ! No soundproofing, no infrastructure, noisy due to construction. It is unrealistic to cook in the kitchen, it is almost always closed and small. The more expensive rooms are not better. In general, the reality did not live up to expectations, I do not recommend! !
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• 2
I never thought that I would have to write such a review, but not so much about the hotel, but about its owner.... Guys, I strongly DO NOT RECOMMEND - PERSON - LIAR, CAD and all negative nouns are synonyms. I'll start over. I found his villa on Booking. com I found a phone number (my first and most important mistake - I didn’t book through the site.
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I never thought that I would have to write such a review, but not so much about the hotel, but about its owner.... Guys, I strongly DO NOT RECOMMEND - PERSON - LIAR, CAD and all negative nouns are synonyms. I'll start over. I found his villa on Booking. com I found a phone number (my first and most important mistake - I didn’t book through the site. . . ) I decided to talk personally with the owner in the old fashioned way. . . Agreed, chose a semi deluxe triple room. I discussed all the nuances - made a deposit - 50% of the cost. Booked four months in advance.... We went to the Carpathians for the first time with a 5-year-old child. . . Waiting like manna from heaven - this rest. 25.12. 2014 arrived. The first thing that “struck” me was that there was no reception (the villa was declared as a 4-star hotel). The "owner" met us practically on the street and immediately demanded an additional payment (Okay, this is nonsense. . . ) The first four days seemed to be normal, but - there is no declared Wi-Fi, there is no sound insulation at all.....To our questions on an Internet, it was stated - it will be tomorrow...... After four days, hot water disappeared, heating disappeared (in the room - 12 degrees (it's good that they took warm clothes)). There were no answers to all our questions, because. it was impossible to get through to the owner or the so-called administrator the first time.....But the worst thing happened on the sixth day of our "rest". In the room, after two or three days of interruptions in heating, unrealistic dampness began to appear - just water flowed down the walls. . . I have an allergic child - in a conversation with the owner, when I ordered a room, I focused his attention on this.... After the child had a seizure at night, the next day we finally got through to the owner and waited for him in the yard for about three hours to invite him to our room.... And when he came in - he was very surprised why the room was damp - he said that it was not his fault. When asked how we would solve the problem, he said that he had no free rooms and he did not know what to do.....JUST SO HORRIBLE.... After a long "cultural" dialogue, he offered us a day later to move to another room for three days, and then move to the next room again, because all the rooms are scheduled and booked.... And instead of relaxing and breathing fresh air, they were forced to roam around the rooms of the "4-star hotel". In general, we decided to finish our "vacation" a little earlier (for three days) (which I also warned him about, saying that he ruined our vacation). He said he would pay us three days. At the time of our departure, he was not in the territory. Our room cost 500 UAH - he paid us 250. There were no apologies, no moral damage. And when his husband called him, the owner said that in general, he could not return the money.....I'm preparing to take him to court. And YOU, dear vacationers, I advise you to just read and take note....... Have a nice holiday and good weather!!!! !
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