Good day! Dear Ladies and Gentlemen who are going to visit this sanatorium, my review will be for you, as well as for those who, like me, want to please their loved ones and send them to rest, and the MAIN thing is to be treated in this "4-3 * "(in BIG quotes) a sanatorium. In this 2013 year, I chose a sanatorium for my mother (Denisova Lyubov Ivanovna) for a long time.
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Good day! Dear Ladies and Gentlemen who are going to visit this sanatorium, my review will be for you, as well as for those who, like me, want to please their loved ones and send them to rest, and the MAIN thing is to be treated in this "4-3 * "(in BIG quotes) a sanatorium. In this 2013 year, I chose a sanatorium for my mother (Denisova Lyubov Ivanovna) for a long time. Last year I sent her to the Victoria sanatorium in Kislovodsk. Everything was super there, except for the location - the sanatorium is on the road, so the main criterion for choosing a vacation spot this year was a large forest park area, decent rooms and good treatment. It seemed to me that Mashuk Aqua-Therm meets all these criteria. But, alas, as it turned out later, it ONLY seemed to me. Well, first things first. Based on the price list and the official description of the number of rooms, I chose, booked and paid by bank transfer (4.
200 rubles for 12 days) Single plus category room. I really wanted to please my mother with excellent service, beautiful environment, worthy treatment, with good accommodation ....But, alas ....EVERYTHING that could be spoiled was spoiled here in the first minutes of my tourist's arrival to this place !! ! Yes, the sanatorium provided the previously ordered transfer service, thanks for that, but placed it not at the estimated time at 14:00, but immediately upon arrival, thanks for that too ...Well, that's all thanks ...And now about the main thing: after settling in room 524. The room corresponded to the description on the OFFICIAL website of the sanatorium: good furniture, good filling of the mini-bar, LCD TV, good plumbing, the joy of my tourist was not far-fetched and I wanted to be happy for her ....well, that's all sharply overshadowed by the constant and very unpleasant noise from the street, she went out to the balcony, and there .....The room overlooks the hood either the kitchen or the pool !!!
The buzz is such that it is NOT POSSIBLE to be in the room even with the window completely closed, not to mention sleeping (unless, of course, you want to become a neurosthenic, and this is a sanatorium, not a hotel in Turkey, people come here to be treated! ) I had to go to the reception with a request for relocation, at this time I called the sales department to the department manager VICTOR, through whom I booked this miracle resort. Victor, to pay tribute, listened to everything and to my claims, why they didn’t warn when booking that supposedly (according to the same VICTOR) all rooms of this category face this side with unbearable noise, he was sincerely surprised, said that our complaint of such kind of the first, he apologized and offered to move to the other side, but with a surcharge of 200 rubles / day, because there is a surcharge for the view not on the hood, assuring that there is a different category of rooms on the other side of the hotel. Well, I agreed and began to wait for a joyful call from my mother ...
I waited for the call ...At first, the manager went up to the room with her, was extremely surprised at such a strong noise, called someone with a request to change the filters, but he was answered by phone, not earlier than July 22, that HIM (the manager) was very surprised and he exclaimed, why should I now not accommodate these numbers until 22 ? ? And he offered my mother to stay in this room, because the hood turns off at 19:00, though it turns on at 5 in the morning, but is it really important ?? ? I am shocked by such proposals from the administration to a person with chronic hypertension and type 2 diabetes. Further events unfolded even more interesting. She was moved to room 404, when she went there, she almost fainted. Golimy sovdep: the furniture is all broken, TV "coffin" greetings from the USSR. What kind of LCD is there, promised on the site. To the legitimate claim that this is really a different category, only below, the receptionist gave an amazing answer. It turns out that the first number (524) was the number below the category, i. e.
cheaper by 3.400 rubles than we paid, and this is just such an improved standard. At this time, I again contacted Victor, who began to very sincerely assure me that this was an improved standard, the same as the previous one, and at the reception, they simply did not know which room, which category corresponds. He recommended me to contact my boss, a certain Elena Petrovna (who, as it turned out, had been sitting opposite all this time and, naturally, diligently had to shield her sooo "competent" employees who do not even know (or know, but brazenly lie in YOUR EYES) room categories and As a result, my mother was taken to the worst rooms with COMPLETELY dead equipment and a wild sewer stench (when asked by my mother why it stinks so much in the rooms, Victor answered that he did not know).
Seeing this, we donated 3.400 rubles to the poverty of the owners of the sanatorium (you can write a bonus to Viktor and Elena Petrovna for the divorce of guests, spoiled mood and spent energy). All this action took place from 7:00 to 15:30, my mother was exhausted, her blood pressure did not rise, and I decided that enough was enough, let the murdered number with greetings from the USSR, but at least there was no stench and the view from the window was beautiful. here is such a 4 * sanatorium "Mashuk Aqua-Therm".
So, for the Soviet of Deputies, which COMPLETELY does not correspond to the number described on the official website of the sanatorium, my mother was asked for ATTENTION SUPPLEMENT in the amount of 2400 rubles !!!!!!!! ! In total, for a miracle trip with the following conditions: TV from the Brezhnev era, a shabby cabinet with broken doors (one of them does not open at all, a loose tap, which is scary to take on, a refrigerator from the TV era, we paid 5.600 rubles for 12 days. Not bad, right ? ? ?
with a similar surcharge of 200 rubles a day, a couple from Novogorod was also settled and also relocated on the same conditions, but the unfortunate girl (unfortunately I don’t know what city she is from, she just burst into tears at the table. She was treated even more interestingly for 4100 rubles a day she was settled in a room on the ground floor with a view of the playground and the exhaust, as well as with the smell of sewerage in the room. The unfortunate girl bought herself EARPLUGS to sleep in. So DEAR vacationers buy Earplugs in MASHUK, there is NO other option.
In addition to all this, I found out that the certificate of conformity of buildings 3 and 4 *, which was issued to this accommodation facility, expired in May 2013, since it was issued by Stavropol Certification and Management Center LLC back in May 2010, respectively, the question arises , on what basis you, the respected Administration of the sanatorium, continue to mislead your guests, you DO NOT HAVE ANY right to continue to use the stars in your description. Tomorrow, July 16.2013, I will definitely contact your expert Ms. Chentsova V. V. and ask all these questions to her, and also describe the state of your room stock, and then I intend to report all violations of the rights of consumers of services to the relevant supervising Ministry. For now, I take my leave, but I think that the continuation should be ....You can’t treat the people of the Lord like that, it’s IMPOSSIBLE !!!
and more about the treatment: Vichy shower is broken, hydrocolonotherapy is broken, facial ozone (injections) could not be prescribed by 3 specialists, maybe the head. department will help?? ? HORROR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
Ekaterina Shakhova
Head of the Marketing Department
4* Hotel complex "Aurora"
Kursk
200 rubles for 12 days) Single plus category room. I really wanted to please my mother with excellent service, beautiful environment, worthy treatment, with good accommodation ....But, alas ....EVERYTHING that could be spoiled was spoiled here in the first minutes of my tourist's arrival to this place !! ! Yes, the sanatorium provided the previously ordered transfer service, thanks for that, but placed it not at the estimated time at 14:00, but immediately upon arrival, thanks for that too ...Well, that's all thanks ...And now about the main thing: after settling in room 524. The room corresponded to the description on the OFFICIAL website of the sanatorium: good furniture, good filling of the mini-bar, LCD TV, good plumbing, the joy of my tourist was not far-fetched and I wanted to be happy for her ....well, that's all sharply overshadowed by the constant and very unpleasant noise from the street, she went out to the balcony, and there .....The room overlooks the hood either the kitchen or the pool !!!
The buzz is such that it is NOT POSSIBLE to be in the room even with the window completely closed, not to mention sleeping (unless, of course, you want to become a neurosthenic, and this is a sanatorium, not a hotel in Turkey, people come here to be treated! ) I had to go to the reception with a request for relocation, at this time I called the sales department to the department manager VICTOR, through whom I booked this miracle resort. Victor, to pay tribute, listened to everything and to my claims, why they didn’t warn when booking that supposedly (according to the same VICTOR) all rooms of this category face this side with unbearable noise, he was sincerely surprised, said that our complaint of such kind of the first, he apologized and offered to move to the other side, but with a surcharge of 200 rubles / day, because there is a surcharge for the view not on the hood, assuring that there is a different category of rooms on the other side of the hotel. Well, I agreed and began to wait for a joyful call from my mother ...
I waited for the call ...At first, the manager went up to the room with her, was extremely surprised at such a strong noise, called someone with a request to change the filters, but he was answered by phone, not earlier than July 22, that HIM (the manager) was very surprised and he exclaimed, why should I now not accommodate these numbers until 22 ? ? And he offered my mother to stay in this room, because the hood turns off at 19:00, though it turns on at 5 in the morning, but is it really important ?? ? I am shocked by such proposals from the administration to a person with chronic hypertension and type 2 diabetes. Further events unfolded even more interesting. She was moved to room 404, when she went there, she almost fainted. Golimy sovdep: the furniture is all broken, TV "coffin" greetings from the USSR. What kind of LCD is there, promised on the site. To the legitimate claim that this is really a different category, only below, the receptionist gave an amazing answer. It turns out that the first number (524) was the number below the category, i. e.
cheaper by 3.400 rubles than we paid, and this is just such an improved standard. At this time, I again contacted Victor, who began to very sincerely assure me that this was an improved standard, the same as the previous one, and at the reception, they simply did not know which room, which category corresponds. He recommended me to contact my boss, a certain Elena Petrovna (who, as it turned out, had been sitting opposite all this time and, naturally, diligently had to shield her sooo "competent" employees who do not even know (or know, but brazenly lie in YOUR EYES) room categories and As a result, my mother was taken to the worst rooms with COMPLETELY dead equipment and a wild sewer stench (when asked by my mother why it stinks so much in the rooms, Victor answered that he did not know).
Seeing this, we donated 3.400 rubles to the poverty of the owners of the sanatorium (you can write a bonus to Viktor and Elena Petrovna for the divorce of guests, spoiled mood and spent energy). All this action took place from 7:00 to 15:30, my mother was exhausted, her blood pressure did not rise, and I decided that enough was enough, let the murdered number with greetings from the USSR, but at least there was no stench and the view from the window was beautiful. here is such a 4 * sanatorium "Mashuk Aqua-Therm".
So, for the Soviet of Deputies, which COMPLETELY does not correspond to the number described on the official website of the sanatorium, my mother was asked for ATTENTION SUPPLEMENT in the amount of 2400 rubles !!!!!!!! ! In total, for a miracle trip with the following conditions: TV from the Brezhnev era, a shabby cabinet with broken doors (one of them does not open at all, a loose tap, which is scary to take on, a refrigerator from the TV era, we paid 5.600 rubles for 12 days. Not bad, right ? ? ?
with a similar surcharge of 200 rubles a day, a couple from Novogorod was also settled and also relocated on the same conditions, but the unfortunate girl (unfortunately I don’t know what city she is from, she just burst into tears at the table. She was treated even more interestingly for 4100 rubles a day she was settled in a room on the ground floor with a view of the playground and the exhaust, as well as with the smell of sewerage in the room. The unfortunate girl bought herself EARPLUGS to sleep in. So DEAR vacationers buy Earplugs in MASHUK, there is NO other option.
In addition to all this, I found out that the certificate of conformity of buildings 3 and 4 *, which was issued to this accommodation facility, expired in May 2013, since it was issued by Stavropol Certification and Management Center LLC back in May 2010, respectively, the question arises , on what basis you, the respected Administration of the sanatorium, continue to mislead your guests, you DO NOT HAVE ANY right to continue to use the stars in your description. Tomorrow, July 16.2013, I will definitely contact your expert Ms. Chentsova V. V. and ask all these questions to her, and also describe the state of your room stock, and then I intend to report all violations of the rights of consumers of services to the relevant supervising Ministry. For now, I take my leave, but I think that the continuation should be ....You can’t treat the people of the Lord like that, it’s IMPOSSIBLE !!!
and more about the treatment: Vichy shower is broken, hydrocolonotherapy is broken, facial ozone (injections) could not be prescribed by 3 specialists, maybe the head. department will help?? ? HORROR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
Ekaterina Shakhova
Head of the Marketing Department
4* Hotel complex "Aurora"
Kursk
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My husband and I have already been treated under the program 2 times, and if there is an opportunity to come again, then definitely under this program! Everything in the program is thought out to the smallest detail, there is no time to even think that you are hungry. Many thanks, Elena Eduardovna!! !
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My husband and I have already been treated under the program 2 times, and if there is an opportunity to come again, then definitely under this program! Everything in the program is thought out to the smallest detail, there is no time to even think that you are hungry. Many thanks, Elena Eduardovna!! !
Review from — vOtpusk.ru
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We stayed at the resort during the winter holidays. We decided to try to celebrate the New Year outside the home and combine business with pleasure. New Year's Eve was top notch. Great entertainment, lots of food and drinks. In a word, they did not regret their decision. The sanatorium has an excellent medical base.
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We stayed at the resort during the winter holidays. We decided to try to celebrate the New Year outside the home and combine business with pleasure. New Year's Eve was top notch. Great entertainment, lots of food and drinks. In a word, they did not regret their decision.
The sanatorium has an excellent medical base. If we talk about service and entertainment, then the sanatorium "Mashuk Aqua-Therm" really meets the requirements of a good rest.
If we talk about food, then there are no complaints. We ate buffet style. All dishes are delicious and fresh. Quite a lot of salads, vegetables and fruits, as they say first, second and compote.
The territory in the sanatorium really distracts from the hustle and bustle and, despite the large number of vacationers, no one interfered with anyone. In the evening there were events for every taste and age. So the holiday was a success.
The sanatorium has an excellent medical base. If we talk about service and entertainment, then the sanatorium "Mashuk Aqua-Therm" really meets the requirements of a good rest.
If we talk about food, then there are no complaints. We ate buffet style. All dishes are delicious and fresh. Quite a lot of salads, vegetables and fruits, as they say first, second and compote.
The territory in the sanatorium really distracts from the hustle and bustle and, despite the large number of vacationers, no one interfered with anyone. In the evening there were events for every taste and age. So the holiday was a success.
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This is my first time in the sanatorium "Mashuk Aqua-Therm". I learned about the sanatorium and the Detox Agua-Therm program from the Internet. Before coming here, the main goal was to cleanse the body, as a result I got much more. In addition to improving my well-being and appearance, I got a clearer idea of how to lead a healthy lifestyle.
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This is my first time in the sanatorium "Mashuk Aqua-Therm". I learned about the sanatorium and the Detox Agua-Therm program from the Internet. Before coming here, the main goal was to cleanse the body, as a result I got much more. In addition to improving my well-being and appearance, I got a clearer idea of how to lead a healthy lifestyle. Some participants in the Detox Agua-Therm program have previously experienced a variety of methods for weight loss, cleansing and rejuvenation of the body. The process took place both under the supervision of doctors, and in more severe conditions. Here we did not feel hungry at all. We have not experienced bouts of depression, which are the first "guest" after a person refuses a favorite, but not healthy food. The state of our health was under the daily close supervision of highly qualified specialists. As for leisure, I was delighted to learn that the sanatorium has morning exercises according to the Qigong method. At home, I regularly do yoga, so exercise was another pleasant surprise for me in the organization of the treatment process at Mashuk Aqua-Therm. I like to spend my evenings in silence reading books, and the guys who prefer a more varied holiday attended concerts, classical music evenings, a cinema hall, and discos. In general, no one was bored. I want to give advice to everyone who wants to become participants in the unique Detox Agua-Therm program: if you do not adhere to a healthy lifestyle, but your health is dear to you, you just need to undergo such a course of treatment at least once every six months. That is why, next time I will come to you with my husband. He will definitely benefit from this program.
Review from — vOtpusk.ru
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Good day to all! Well, I'm telling you. . . I was resting in the sanatorium "Mashuk Aqua-Therm" with my wife. We were treated according to the "Detox Aqua-Therm" program. The program lasts 10 days, which is a big plus for our crazy pace of life. Everyone sets the goal of treatment under this program for himself.
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Good day to all! Well, I'm telling you. . . I was resting in the sanatorium "Mashuk Aqua-Therm" with my wife. We were treated according to the "Detox Aqua-Therm" program. The program lasts 10 days, which is a big plus for our crazy pace of life. Everyone sets the goal of treatment under this program for himself. Either you want to lose weight, or rejuvenate, or cleanse the body, or, roughly speaking, learn to stop eating anything. My lady wanted to rejuvenate, but I - the last. We have no problem with being overweight. It's too long to describe the methods of treatment, but here's the result - GORGEOUS! Guys, I'm an incorrigible skeptic, but not this time.
Review from — vOtpusk.ru
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Have rested here several times. Perhaps the best place in the North Caucasus Federal District for a family holiday. Expensive, but every penny will return to you in a good mood. Impeccable service, well-trained staff, excellent rooms, everything works. CLEAN - EVERYWHERE! Awesome park. Fragrance and silence.
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Have rested here several times. Perhaps the best place in the North Caucasus Federal District for a family holiday. Expensive, but every penny will return to you in a good mood. Impeccable service, well-trained staff, excellent rooms, everything works. CLEAN - EVERYWHERE! Awesome park. Fragrance and silence. The audience is very solid: people's deputies - not ordinary, businessmen, artists. Nice beach with clean lake, toilets and showers. Food for slaughter. The food is really good. For the cool - a restaurant. They will take your order anywhere. Bars with decent beer on the beach and in the resort itself. Honey. service is great! No queues, everything on time, clearly, politely, neatly. Decent sauna with a large pool. The youth will be a little bored. There are no special entertainment in the resort. True, the excursion and concert program is rich. Resting here, I think all the time: well, they can, if they want! In general, if you have money, go to Mashuk Aqua-Therm, and you don’t need any Turkey. But places must be booked in advance, the demand is high.
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I, Lidia Pavlovna Samarova, was born in 1935. For more than 40 years I have been suffering from osteochondrosis of all parts of the spine. She was treated in many sanatoriums and dispensaries. Everywhere I was prescribed a massage of the spine. I came to Mashuk Aqua-Therm for the first time. And here I was prescribed a massage of the entire spine.
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I, Lidia Pavlovna Samarova, was born in 1935. For more than 40 years I have been suffering from osteochondrosis of all parts of the spine. She was treated in many sanatoriums and dispensaries. Everywhere I was prescribed a massage of the spine. I came to Mashuk Aqua-Therm for the first time. And here I was prescribed a massage of the entire spine. Already from the first massage procedure, I felt that a wonderful specialist was massaging. I express my sincere gratitude to the massage therapist Alexei Ivanovich Kirichenko (office No. 211) for his sensitive attitude towards the patient and the amazing, highly professional massage. This is the best massage therapist I have met during the treatment of the spine. Thank you very much, Alexei Ivanovich, from Lidia Pavlovna Samarova.
Review from — vOtpusk.ru
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From July 17.2012 to July 31.2012, the author of these lines (a working pensioner), my wife and our great-granddaughter of seven years rested and were treated at the Mshuk Aqua-Term sanatorium. which is located on the Caucasian mineral waters near Zheleznovodsk and Pyatigorsk. It's been two weeks since we are at home, but our thoughts are still there, and we are thinking about the trip "Mashuk Aqua - Therm" next summer.
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From July 17.2012 to July 31.2012, the author of these lines (a working pensioner), my wife and our great-granddaughter of seven years rested and were treated at the Mshuk Aqua-Term sanatorium. which is located on the Caucasian mineral waters near Zheleznovodsk and Pyatigorsk. It's been two weeks since we are at home, but our thoughts are still there, and we are thinking about the trip "Mashuk Aqua - Therm" next summer. Brief impressions.
1. The sanatorium is located in a wonderful park; 2. All buildings are beautiful architecture and built with the latest fine materials. ; 3. The latest medical base. The author has improved all his vital signs. ; 4. The attitude of the staff is beyond praise. ; 5. Food - the highest class: an amazing, very varied buffet. ; 6. Wonderful sports facilities: a sports complex with a pool hall, etc. , in the park a lake with the purest water, a court, a volleyball court; 7. Much attention is paid to children - entertainment, contests, competitions; 8. Extensive cultural program: cinema, concerts of excellent performers, various shows; 9. Optionally, an extensive excursion program.
Perhaps missed something. but this is enough to express my admiration for the sanatorium "Mashuk Aqua - Therm". Sincerely, Alexander Samarov. Chelyabinsk.
1. The sanatorium is located in a wonderful park; 2. All buildings are beautiful architecture and built with the latest fine materials. ; 3. The latest medical base. The author has improved all his vital signs. ; 4. The attitude of the staff is beyond praise. ; 5. Food - the highest class: an amazing, very varied buffet. ; 6. Wonderful sports facilities: a sports complex with a pool hall, etc. , in the park a lake with the purest water, a court, a volleyball court; 7. Much attention is paid to children - entertainment, contests, competitions; 8. Extensive cultural program: cinema, concerts of excellent performers, various shows; 9. Optionally, an extensive excursion program.
Perhaps missed something. but this is enough to express my admiration for the sanatorium "Mashuk Aqua - Therm". Sincerely, Alexander Samarov. Chelyabinsk.
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