I will list all the little things that make up the overall impression of the hotel: 1. On the first day at breakfast, fried eggs were served oak, it was impossible to eat them. The cheese is stale and apparently the cheapest. All three family members refused to eat such dishes. I heard that the people at the next table were also indignant, but were silent.
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I will list all the little things that make up the overall impression of the hotel:
1. On the first day at breakfast, fried eggs were served oak, it was impossible to eat them. The cheese is stale and apparently the cheapest. All three family members refused to eat such dishes. I heard that the people at the next table were also indignant, but were silent. But I was not going to remain silent, since the money paid was not small - 2900 UAH per day.
The child wanted syrniki, which they offered on the menu, but in fact there were none.
We ordered porridge, it doesn't taste good.
We decided to go for breakfast at the nearby Podhiria hotel and it was a great choice. Since their breakfasts are excellent, and the price is cheaper than in Villa Elena.
2. The girl at the reception without the slightest motivation. She did not react to my comments about breakfast in any way, did not ask how they could help us and rectify the situation. It's strange for me to see such an attitude towards hotel guests. I do not blame this girl, she was simply not taught how to work with clients and there is no fault in this. This is the job of the hotel manager.
3. There are no water coolers in the hotel. After all, this is not so difficult to do, it is an elementary care for the guests. But they didn’t hear anything about care in this hotel, everyone there doesn’t care about you. Just give me money.
4. The room was promised cleaning in the evening, so no one came. I had to ask the hotel administrator to throw out the garbage at 11 at night.
5. Not a single shelf was invented in the bathroom to put personal items or to tell. "Lay on the floor, guest comfort above all else. "
6. Spa bathrobes are never free. And if there is one bathrobe for the whole family, pay 200 UAH for it.
7. There are also no water coolers in the spa. What surprises me is that this is the first time I've seen something like this.
8. There is not even a shelf in the shower to put your own soap. "Put everything on the floor, we take care of you. " Not to mention that soap or shampoo should be in the shower in a normal hotel.
9. A 3-year-old child found mouse poison under the bed, which is very toxic to humans. Apparently those people who put it there have no brains at all. What would have happened if I had not seen it in time, and the child would have tried? Who would be responsible for this? Definitely not this individual who calls himself the owner of the hotel.
In general, if you do not want to spoil your vacation, avoid this unfortunate hotel.
There you will not be welcome and will not do anything for the sake of your comfortable stay. But to cover with a three-story mat for making comments and expressing your wishes “Welcome”, we can do this. Except how to swear at you, send you and kick you out of the hotel at night, we are not capable of anything else.
1. On the first day at breakfast, fried eggs were served oak, it was impossible to eat them. The cheese is stale and apparently the cheapest. All three family members refused to eat such dishes. I heard that the people at the next table were also indignant, but were silent. But I was not going to remain silent, since the money paid was not small - 2900 UAH per day.
The child wanted syrniki, which they offered on the menu, but in fact there were none.
We ordered porridge, it doesn't taste good.
We decided to go for breakfast at the nearby Podhiria hotel and it was a great choice. Since their breakfasts are excellent, and the price is cheaper than in Villa Elena.
2. The girl at the reception without the slightest motivation. She did not react to my comments about breakfast in any way, did not ask how they could help us and rectify the situation. It's strange for me to see such an attitude towards hotel guests. I do not blame this girl, she was simply not taught how to work with clients and there is no fault in this. This is the job of the hotel manager.
3. There are no water coolers in the hotel. After all, this is not so difficult to do, it is an elementary care for the guests. But they didn’t hear anything about care in this hotel, everyone there doesn’t care about you. Just give me money.
4. The room was promised cleaning in the evening, so no one came. I had to ask the hotel administrator to throw out the garbage at 11 at night.
5. Not a single shelf was invented in the bathroom to put personal items or to tell. "Lay on the floor, guest comfort above all else. "
6. Spa bathrobes are never free. And if there is one bathrobe for the whole family, pay 200 UAH for it.
7. There are also no water coolers in the spa. What surprises me is that this is the first time I've seen something like this.
8. There is not even a shelf in the shower to put your own soap. "Put everything on the floor, we take care of you. " Not to mention that soap or shampoo should be in the shower in a normal hotel.
9. A 3-year-old child found mouse poison under the bed, which is very toxic to humans. Apparently those people who put it there have no brains at all. What would have happened if I had not seen it in time, and the child would have tried? Who would be responsible for this? Definitely not this individual who calls himself the owner of the hotel.
In general, if you do not want to spoil your vacation, avoid this unfortunate hotel.
There you will not be welcome and will not do anything for the sake of your comfortable stay. But to cover with a three-story mat for making comments and expressing your wishes “Welcome”, we can do this. Except how to swear at you, send you and kick you out of the hotel at night, we are not capable of anything else.
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We ordered a rabbit for a one-year-old child at the Elena Hotel in Bukovel. The dish we received is long-stale, weather-beaten chicken meat, like a tarpaulin boot, passed off as a rabbit. After claims, the staff, as if nothing had happened, insists on a rabbit. Well!! ! You have to contact the relevant authorities! And the management of the hotel should immediately take action against the theft of food by the chefs.
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We ordered a rabbit for a one-year-old child at the Elena Hotel in Bukovel. The dish we received is long-stale, weather-beaten chicken meat, like a tarpaulin boot, passed off as a rabbit.
After claims, the staff, as if nothing had happened, insists on a rabbit. Well!! ! You have to contact the relevant authorities! And the management of the hotel should immediately take action against the theft of food by the chefs.
By the way, we had check-in at 19.00 - and only then they began to clean the room after the previous tenants, we had to walk on the street for an hour, although they declare check-in from 14.00 ??????????? ?
After claims, the staff, as if nothing had happened, insists on a rabbit. Well!! ! You have to contact the relevant authorities! And the management of the hotel should immediately take action against the theft of food by the chefs.
By the way, we had check-in at 19.00 - and only then they began to clean the room after the previous tenants, we had to walk on the street for an hour, although they declare check-in from 14.00 ??????????? ?
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• 3
The cost does not match the quality of the services provided. It is very cold in the room, it is warmer in the corridors. It is extremely far from lift No. 1, it does not correspond to what is written - 800 m. Delivery is paid - 50 UAH, this information is not on the site. The restaurant is a Soviet-style dining room, the menu is monotonous and not tasty.
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The cost does not match the quality of the services provided. It is very cold in the room, it is warmer in the corridors. It is extremely far from lift No. 1, it does not correspond to what is written - 800 m. Delivery is paid - 50 UAH, this information is not on the site. The restaurant is a Soviet-style dining room, the menu is monotonous and not tasty. The sauna does not work, tourists' things are stored there, because the estimated time is 10:00. Out of 5 days, the room was cleaned only 1 time, and that was not of high quality. The rooms are cold
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• 10
There are a couple of hours left before leaving the hotel. I am writing immediately, because the house will do it someday. The close distance of the hotel from the bus station and railway station, as well as from the village center is There was no refusal of anything requested by tourists. Good and inexpensive food, a separate dining room-bar, spacious rooms, and many other services (up to delivery to Bukovel or call a doctor at home.
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There are a couple of hours left before leaving the hotel. I am writing immediately, because the house will do it someday. The close distance of the hotel from the bus station and railway station, as well as from the village center is There was no refusal of anything requested by tourists. Good and inexpensive food, a separate dining room-bar, spacious rooms, and many other services (up to delivery to Bukovel or call a doctor at home. ) We lived in a new building where rooms with all amenities for two people. there is a sauna in the hotel. I think for a cheap holiday quite a decent hotel.
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• 2
We rested with a company of 8 people. Very impressed and pleased, the hospitality and attention of the owners, Dima and Lena. The hotel is new, clean and spacious, warm rooms (we slept with the windows ajar). For breakfast, a choice of three dishes, around the clock hot water with good pressure. Thank you Dima, Lena, we had a great rest in your hotel, good luck, prosperity and calm customers!!! P.
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We rested with a company of 8 people. Very impressed and pleased, the hospitality and attention of the owners,
Dima and Lena. The hotel is new, clean and spacious, warm rooms (we slept with the windows ajar). For breakfast, a choice of three dishes, around the clock hot water with good pressure.
Thank you Dima, Lena, we had a great rest in your hotel, good luck, prosperity and calm customers!!!
P. S. We will be BACK again.... Kherson
Dima and Lena. The hotel is new, clean and spacious, warm rooms (we slept with the windows ajar). For breakfast, a choice of three dishes, around the clock hot water with good pressure.
Thank you Dima, Lena, we had a great rest in your hotel, good luck, prosperity and calm customers!!!
P. S. We will be BACK again.... Kherson
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• 4
Of all the hotels in Bukovel, where I had to stay for 5 seasons, I would put it in 1st place in terms of price / quality ratio. Distance 800 m as indicated on the website. What we liked: spacious rooms with solid furniture and new plumbing, which is very important - good pressure of hot water and always warm, there are balconies, everything is clean and modern.
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Of all the hotels in Bukovel, where I had to stay for 5 seasons, I would put it in 1st place in terms of price / quality ratio. Distance 800 m as indicated on the website. What we liked: spacious rooms with solid furniture and new plumbing, which is very important - good pressure of hot water and always warm, there are balconies, everything is clean and modern. Kitchen (not breakfast), service (which is very lame in Bukovel), room for equipment, full parking. What I didn't like - the lighting in the rooms - it's just awful your energy-saving lamps - like in a cave. If the owners replace the lighting and improve the quality of breakfasts - you can put five.
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• 4
We have been visiting Bukovel since 2008. We stopped at different times in Yaremche, in Tatariv, in Vorokhta. This year I wanted to be closer to Buka, we did not go by car. According to the reviews, we chose Villa Elena. The rooms correspond to the description and photos on the hotel website. In principle, the furniture and linen are new, there is a refrigerator and a kettle, but there is no safe.
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We have been visiting Bukovel since 2008. We stopped at different times in Yaremche, in Tatariv, in Vorokhta. This year I wanted to be closer to Buka, we did not go by car. According to the reviews, we chose Villa Elena. The rooms correspond to the description and photos on the hotel website. In principle, the furniture and linen are new, there is a refrigerator and a kettle, but there is no safe. The room was very warm and hot water all the time, drinking water is brought in bottles. The staff responds quickly to all requests. The owner in the mornings even asked how we slept. As for cleaning - when we arrived it was clean, only garbage was taken out daily, and, for example, our shower was leaking, they didn’t wipe the puddle, it dried up by itself and was visible on the black tiles. Well they organized a ski drying room.
With food, the situation is as follows, we were in a period when breakfast was not included in the price. Omelette with ham and cheese for 22 UAH. for breakfast - it is a square 7 * 7 cm and a height of 1 cm on top of a sausage ring and grated cheese, 1 pickled cucumber and ketchup 0.5 teaspoon and all this is placed on a plate with a diameter of about 26 cm. Dumplings for 25 UAH. - also with a gulkin nose, while completely without salt. Tea - 10 UAH, coffee - 30 UAH. My boys, 16 and 18 years old, simply considered it a mockery, it’s not realistic to eat there for normal money, but what can you do, it’s very close to Buka. We liked only banosh - a plate 30 UAH. As for the proximity to the ski lifts, from the windows you can see 1 lift, from it along the highway 600 meters, then 300 meters uphill, and very steep. It seems to be sprinkled, but I wouldn’t dare to drive in my passenger car. On foot without skis and in normal shoes go 20-25 minutes, once we went down the gardens with skis and in ski boots, went down for 30-35 minutes, very hard. The villa has its own driver Ivan, who for 25 UAH. carries to and from any lift. Drivers on Buka near 1 ski lift, when we asked them how much it would cost to drive up to the villa, when we found out that it was uphill, they broke 50 UAH, well, 40 UAH. minimum. The villa has a sauna, everything is done beautifully, but 1 hour is 270 UAH, which is a bit expensive for me. And also about soundproofing, it is absent, I don’t know how and when this villa was built, but the cracks in the doors are as thick as a finger. But I understand this is a problem in all hotels in the Carpathians. True, on the 2nd day after riding the roller coaster, you come and sleep like a log and do not react to sounds. In fact, we only spent the night in the room, because. at 7-50 we already got out on the hill, and came back by 20 o'clock. I don't know if I will go there again. But if you go by car, it’s better to stay away from Bukovel, where prices for housing and food will be lower.
With food, the situation is as follows, we were in a period when breakfast was not included in the price. Omelette with ham and cheese for 22 UAH. for breakfast - it is a square 7 * 7 cm and a height of 1 cm on top of a sausage ring and grated cheese, 1 pickled cucumber and ketchup 0.5 teaspoon and all this is placed on a plate with a diameter of about 26 cm. Dumplings for 25 UAH. - also with a gulkin nose, while completely without salt. Tea - 10 UAH, coffee - 30 UAH. My boys, 16 and 18 years old, simply considered it a mockery, it’s not realistic to eat there for normal money, but what can you do, it’s very close to Buka. We liked only banosh - a plate 30 UAH. As for the proximity to the ski lifts, from the windows you can see 1 lift, from it along the highway 600 meters, then 300 meters uphill, and very steep. It seems to be sprinkled, but I wouldn’t dare to drive in my passenger car. On foot without skis and in normal shoes go 20-25 minutes, once we went down the gardens with skis and in ski boots, went down for 30-35 minutes, very hard. The villa has its own driver Ivan, who for 25 UAH. carries to and from any lift. Drivers on Buka near 1 ski lift, when we asked them how much it would cost to drive up to the villa, when we found out that it was uphill, they broke 50 UAH, well, 40 UAH. minimum. The villa has a sauna, everything is done beautifully, but 1 hour is 270 UAH, which is a bit expensive for me. And also about soundproofing, it is absent, I don’t know how and when this villa was built, but the cracks in the doors are as thick as a finger. But I understand this is a problem in all hotels in the Carpathians. True, on the 2nd day after riding the roller coaster, you come and sleep like a log and do not react to sounds. In fact, we only spent the night in the room, because. at 7-50 we already got out on the hill, and came back by 20 o'clock. I don't know if I will go there again. But if you go by car, it’s better to stay away from Bukovel, where prices for housing and food will be lower.
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• 8
Excellent hotel!! ! Very pleasant and caring hosts, Dima and Lena. Thank you! The advertising of the hotel is completely true, clean, comfortable, the rooms have snow-white towels, soft bedding, furniture in perfect condition. The breakfast is very rich and tasty. The view from the balcony is amazing! ! Service, food and attitude towards vacationers, in the Bukovel resort, is an order of magnitude higher than in the Crimea! We'll come again.
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Excellent hotel!! ! Very pleasant and caring hosts, Dima and Lena. Thank you! The advertising of the hotel is completely true, clean, comfortable, the rooms have snow-white towels, soft bedding, furniture in perfect condition. The breakfast is very rich and tasty. The view from the balcony is amazing! ! Service, food and attitude towards vacationers, in the Bukovel resort, is an order of magnitude higher than in the Crimea! We'll come again.
Ira and Sasha, Kharkov.
Ira and Sasha, Kharkov.
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• 6
Rest in the hotel "Villa Elena" really liked. The rooms are clean and spacious, parking on site, ski drying room, Wi-Fi, delicious food in the restaurant. When we went to hotels, some reviews scared the location (on the mountain), upon arrival it turned out that in any weather the road is cleaned and sprinkled, there are no problems to drive in a front-wheel drive car.
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Rest in the hotel "Villa Elena" really liked.
The rooms are clean and spacious, parking on site, ski drying room, Wi-Fi, delicious food in the restaurant. When we went to hotels, some reviews scared the location (on the mountain), upon arrival it turned out that in any weather the road is cleaned and sprinkled, there are no problems to drive in a front-wheel drive car.
We offer a transfer to Bukovel 25 UAH - car.
The rooms are clean and spacious, parking on site, ski drying room, Wi-Fi, delicious food in the restaurant. When we went to hotels, some reviews scared the location (on the mountain), upon arrival it turned out that in any weather the road is cleaned and sprinkled, there are no problems to drive in a front-wheel drive car.
We offer a transfer to Bukovel 25 UAH - car.
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• 2
We rested with two families. After a big disappointment with the hotel booked in advance, we went to look for another hotel at night. Having looked at several hotels on the way to Bukovel, we stopped at Villa Elena and were pleasantly surprised! Clean, comfortable rooms and friendly staff! Very warm, clean and new linen, good location of the hotel.
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We rested with two families. After a big disappointment with the hotel booked in advance, we went to look for another hotel at night. Having looked at several hotels on the way to Bukovel, we stopped at Villa Elena and were pleasantly surprised! Clean, comfortable rooms and friendly staff! Very warm, clean and new linen, good location of the hotel. Daily cleaning of the rooms and the response of the staff to the slightest request! We were very satisfied!!! ! Very beautiful panorama from the windows of the hotel!
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• 4
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