Water and its splashes fly up to the toilet, there is no rug on the floor so as not to kill yourself there, because the tiles on the floor are very slippery, the partition between the shower and the toilet is very small, accordingly, after taking a shower, everything is wet, the hood does not work, that is, I went to the toilet the smell goes through the room, was bought, the moisture went into the room. And last but not least, the hair dryer is especially important for the ladies, we had a very old hair dryer in the bathroom that was short circuiting! and worked with some indefinite frequency, turn it on, it yelled for 15 seconds and turned off ...Bed: it is perhaps the only thing that is more or less ok, but only double, because the second bed has a terrible mattress. Balcony: has 2 chairs, on which later you dry clothes or towels. and one table also serves as a dryer, since the balcony is no longer equipped for this. By the way, on the balcony, be careful, the handrails are loose, the glass is chipped.
The light in the room makes me say about myself separately, in our room the light worked only at the bed, and near the TV, and the switch near the bed fell off as soon as we turned on the light for the first time. FOOD: it is indicated that this is an all-inclusive meal, probably if nothing tasty and varied is included. We stayed here for 8 days, during which time the food was repeated constantly. The food is not tasty, to be honest. seafood is mackerel and a couple of times there was a dorado, thanks for that. We got so that from the first day in the dining room (because the language does not dare to call it a restaurant) there was a flood! just imagine you enter and swim in your shoes to crash into someone. due to the fact that there was a flood, in the rooms in all, in the mornings from 8-8.30 there was no water) woke up and there was no way to even wash. There were three cups of 200 ml of water in the room in the refrigerator) just what you need) You can tell a lot more, but I will sum it up like this, the pool!
this is what attracts children! so, do not take your children to them, they are not cleaned, our family and many more families with children after one visit fell ill with fever and diarrhea. awful, just awful! The sea is the only thing that was super! but this is not the merit of the hotel, as the staff absolutely does not want (yes, yes) does not want to understand you even with an interpreter.
W/C: There are no doors or walls in the "shower cubicle" except for one partition near the toilet, so everything is wet as a result. There are no shelves for soap / shampoo either, so you have to reach for the washbasin every time to take / put soap supplies. Shampoo, soap, shower gel and one set of towels were waiting for us upon arrival!!! ! for three persons. Yes, a day of going to the reception did not bring any result. Cleaning ....there is none, they take out the garbage, they don’t even always put toiletries, I have to catch the maid and ask for them, so I don’t even stop at cleanliness, apparently this is also not included in the concept of this hotel. Pool: outwardly clean, but around all the sunbeds, which are few, are occupied, so we didn’t even go there. The pool with slides never worked. "Cold bar" near the pool - beer, cocktails (complete garbage), cola, sprite, water. This is the whole range.
The second bar had wine and other alcoholic drinks and a constant queue ....On the territory of the hotel, water can only be taken from the bar near the pool, there are no more refrigerators and places with water in the hotel. Water is not in bottles, but in cups like yogurt. Restaurant: it's even funny to write "restaurant", dining room....I won't even describe the breakfast - if you like eggs, then you will be satisfied. For lunch and dinner on the menu: 1 type of soup. 3 types of garnish: vermicelli, porridge, beans, sometimes there was cold incomprehensible potatoes such as boiled circles. Salads: tomatoes + cucumbers, tomatoes + lettuce, blue cabbage, lettuce, eggplant with something; baked peppers, some eggs with sour cream (probably left over from breakfast), and something like adjika; meat chicken pieces fried, chicken baked, fried fish such as herring. Sweets: chocolate cake, several types of manniks. Grapes and apples. This is all that was in this dining room. That is, there is no choice from the word AT ALL.
The food is bland and not tasty. The floor in the dining room is like a skating rink - dirty and greasy, so you have to be very careful when walking. Plates and cutlery are also not clean, so everyone stands and sorts out the dishes in order to take clean ones, well, at least outwardly. Beach ....Go to the beach for 7-10 minutes in the sun, because there is no shade at all, past the market and shops. "Own beach" is a piece of a common beach 4 meters wide, on which there is a very small number of sunbeds and a conditional row of umbrellas that absolutely do not give shade. The sea ...this is not the merits of the hotel, but the sea is warm, clean, the sunset is pebble, so it's better to go in special shoes. Near the "private beach" a pier, which belongs to the territory of another hotel and parking with boats. Also near the "private beach" is a McDonald's kiosk where you can take cola and water. Hotel guide, representative of the travel agency Join UP....
a strange madam, who will impose excursions on you, the answer to questions about problems with the hotel was - well, you yourself chose ....that is, you will not wait for any help from a travel agency representative. Except for the stories that "you need to go on an excursion, " no more information was announced, neither about insurance, nor about help. On the Join UP website, reviews about this hotel are only positive, so you should not trust the reviews on the website of this tour operator, see reviews on other sites. I wish everyone who is going on vacation to NEVER come to this hotel.
it's trash!! ! At the height of the season, and fruits other than apples and oranges - zero! The first week they gave watermelon, then only at the bar and only at lunch! At the bar, the bartenders are not always friendly, special thanks to the bartender Abdullah, who always offered drinks with a smile and brought them to the table. Animation for children and adults is enough. . not boring! Music until 23.00 then everyone turns off, the beach is terrible, it is not cleaned, the vacationers themselves did not clean up the garbage after themselves, the eternal shortage of sun loungers. In general, there were good impressions from the rest, since the magnificent sea compensated for all the shortcomings, and if you are traveling for the sake of the sea and improve your child’s health, then do not pay attention to these shortcomings and do not spoil your vacation and unforgettable impressions of parachuting, banana boating, yachting, etc. d.
Since we were paid from July 10, and we arrived on the 11th, we were accommodated immediately. The room is small, dark, but okay. The floor in the room was never washed, the bedside tables are really dusty. Cleaning was called making the bed and changing the towels. Breakfast at the hotel was the same. There is really nothing. Blue boiled eggs, bread fried in an egg, a few tomatoes and cucumbers. Although there were always 4 types of cheese. There were no desserts for breakfast. If you do not count shopping baskets and jam. Lunches in the hotel are more fun, there is meat, fish, rice, sometimes spaghetti, all these dishes were repeated in different variations on different days. Fruits were watermelons and apples all day. Desserts are weak, but they were. Dinner is almost always the same as lunch. But it must come on time, if a little later, you risk being hungry.
Now about the beach. It is a plus to go to the beach in 5 minutes.
On the way to the beach, there is a local market where you can buy anything you want. The hotel does not have its own beach, there are only designated places, there are a maximum of 25 sunbeds, 5 of them are broken and there are no mattresses for another 5. They lie on nothing. Mass of people. There are many cigarette butts that no one removes. There is no bar as such either, more precisely, there is a stall where water is handed out in cups and that's all. Therefore, all other days we went to the city beach, lay on towels on the pebbles, but there were always few people there.
The sea here is perfect, crystal clear, transparent, very warm and gentle. The nature is amazing, the view of the mountains.
On the second day, we noticed that the air conditioner was not working in the room. And this is the most "interesting" thing. I want to note that during the day the temperature in the room warmed up to at least 35 degrees, there was really nothing to breathe. I turned to the reception desk with a request to repair the air conditioner. They promised me three days, but nothing changed. They even brought me a fan!!!!!
! In the evening of the 3rd day in the evening, I approached the general director with the same request, and oh, wonder))) again nothing!! ! On the morning of the 4th day, I asked to move us to another room. We were surprisingly relocated. Apparently, I just got them out with my persistence.
The second room was larger, brighter with a working air conditioner.
Internet. There is no ego in the rooms, there is one in the lobby, but it is very weak and works intermittently. You can buy internet in the room, we did not do this.
Servicing In the bars you can take drinks, beer, they do not make cocktails, at most gin and tonic or whiskey and cola. Everyone is very friendly.
There is animation, yoga, water polo, water aerobics were held, evening shows were held by animators, there were no guest artists. Animators are active and funny.
Summing up, I want to say that we went to the sea, we got it and were 100% satisfied. Only from the sea, everything else leaves much to be desired.
At the reception, I heard constant complaints from other guests, to which no one responded. If not for the story with the air conditioner, which really spoiled 3 days of my vacation, the impression was the best. And yes, we have seen much better and customer-oriented hotels, this one is, let's say, normal. He should grow and develop, but apparently, they don't need that.
Further, the promise that the situation in the first number provided has been corrected. And a bitter disappointment after 15 minutes, as the condensate from the air conditioner poured out with a vengeance. The next appeal to the administrator did not bode well, as more people came to the reception desk, who wanted to settle immediately. The appearance at the reception of a middle-aged Turkish woman named "Suzanna" and a short inter-female conversation with my wife ended with the issuance of an electronic key to the triple room 514, in which life-giving coolness and peace awaited us. "Life seems to be getting better" I thought, was disappointed by the knock on the door of an attempt to accommodate another "happy family" in our room. My exit from the room in funny shorts with the inscription "i'm coming..!! ! settled the last differences. Further, the description of the rest is not interesting, since it proceeded calmly and without excesses.
pros
- All the same, it's food. The kitchen workers did not lose face.
Everything was relatively tasty. Three to four meat dishes and one fish dish were present daily. The feature of the hotel is the preparation of hot dishes right in front of the client, but it also delays the cooking time and increases the queue of the afflicted. Intermediate meals between breakfast and lunch, lunch and dinner including delicious cakes by the children's pool. They even gave ice cream. Salads, appetizers with additional sauces and seasonings. Turkish standard alcohol: beer, red and white dry wine, brandy, vodka, whiskey.
- Children's pool and water slides.
- Great view of the mountains.
Minuses
- In the dining room and in the pool bar there was practically no glass (for alcohol) and faience (for coffee, tea) dishes. Only plastic and cardboard.
- poor or no cultural program. The standard "Children's Disco" with music from a decade ago, as well as "Super Man", "Super Voman" did not impress in any way. Next is the disco.
The main holiday "Turkish Night" consisted of a 40-minute performance "belly dance" to the drums. After "good night kids" you can safely lie down in LYulya.
- on a small beach, 25 percent of the sun loungers are broken and if you don’t come before 8-30 there will be no place for sure.
- the indifference of the staff.
On legitimate claims that the number at the depth of the grave, for a thousand US dollars too expensive, were sent to the organization that sold us the tour. The conversation with the hotel guide, after explaining the situation, for some reason ended with an interruption in telephone communication.
Further, the promise that the situation in the first number provided has been corrected. And a bitter disappointment after 15 minutes, as the condensate from the air conditioner poured out with a vengeance. The next appeal to the administrator did not bode well, as more people came to the reception desk, who wanted to settle immediately. The appearance at the reception of a middle-aged Turkish woman named "Suzanna" and a short inter-female conversation with my wife ended with the issuance of an electronic key to the triple room 514, in which life-giving coolness and peace awaited us.
"Life seems to be getting better" I thought, was disappointed by the knock on the door trying to put another "happy family" in our room. My exit from the room in funny shorts with the inscription i'm coming..!! ! settled the last differences. Further, the description of the rest is not interesting, since it proceeded calmly and without excesses.
pros
- All the same, it's food. The kitchen workers did not lose face.
Everything was relatively tasty. Three to four meat dishes and one fish dish were present daily. The feature of the hotel is the preparation of hot dishes right in front of the client, but it also delays the cooking time and increases the queue of the afflicted. Intermediate meals between breakfast and lunch, lunch and dinner including delicious cakes by the children's pool. They even gave ice cream. Salads, appetizers with additional sauces and seasonings. Turkish standard alcohol: beer, red and white dry wine, brandy, vodka, whiskey.
- Children's pool and water slides.
- Great view of the mountains.
Minuses
- In the dining room and in the pool bar there was practically no glass (for alcohol) and faience (for coffee, tea) dishes. Only plastic and cardboard.
- poor or no cultural program. The standard "Children's Disco" with music from a decade ago, as well as "Super Man", "Super Voman" did not impress in any way. Next is the disco.
The main holiday "Turkish Night" consisted of a 40-minute performance "belly dance" to the drums. After "good night kids" you can safely lie down in LYulya.
- on a small beach, 25 percent of the sun loungers are broken and if you don’t come before 8-30 there will be no place for sure.
- the indifference of the staff.
At the TUI UKRAINE office, we were given a settlement voucher No. 3766783 dated 06/18/2019 and KM insurance No. 3240005 with PJSC "European travel insurance" (that is, we were insured by TUI UKRAINE independently).
Upon arrival at the hotel, we were settled in room 010. In this room, as in other rooms, we found a huge mold (fungus) on all the walls (photo attached). The room from this fungus had a stench and dampness, clothes and floors did not dry out from dampness, the bed was damp. The front desk said there were no other rooms.
Also, with us and from other tourists, there were constant complaints to the hotel administration about the replacement of rooms due to the presence of fungus on the walls.
After staying at the hotel, our girl's health deteriorated sharply, all night (every 10 minutes!!! ) she had vomiting, diarrhea, a sharp pain in her stomach, and a temperature. I'm not saying it's fungus. We at 07 am on 07/04/2019 through the above insurance (+902423102820) asked for medical help. A private doctor arrived, took us to his medical office (somewhere in the private sector), put in drips, prescribed treatment, and took us back to the hotel. I didn’t take ANALYSIS, I didn’t write out a referral for tests. They did not take him to the hospital for admission.
Further, by the evening of 07/04/2019, the child became even worse. We again applied for medical help through the above insurance, another doctor arrived and took us to the Kemer Yasam Hastanesi hospital in a car. At 20:00 on 07/04/2019, the child was hospitalized. We had a return flight at 09.20 on 07/05/2019. When I asked the attending physician if she would be able to fly, he answered no. He said that the diagnosis will be based on the results of all tests.
The child was put on a drip, they took tests (but they didn’t take all the tests that the attending physician wrote to take from the child).
We called the insurance company (+902423102820), informed about hospitalization and the impossibility of tomorrow's flight. About an hour later I got a call back from PJSC "European travel insurance" and was informed that if we do not fly out tomorrow morning and stay in the hospital, the insurance company will not pay (will not cover) us for new plane tickets (for another date) and accommodation of parents in Kemer for the period of inpatient treatment of the child. After our re-informing the operator about the impossibility of departure for health reasons, he replied that they would now call our hospital with which they cooperate and "sort it out". What happened next I will never forget. . .
On 07/05/2019 at 04:00, a group of doctors entered our ward (3rd floor, ward No. 011) and informed us that the blood test was normal, we were discharged, get ready and fly out. I had to fly out with a sick child who had been in the hospital for only 8 hours and on the plane RELATED EVERY 15 minutes! Later, in the blood test, we saw indicators that were outside the reference values. I am sure that the child was not subject to discharge, all the tests were not taken, there was a temperature, pain, vomiting! Upon arrival home, we were taken by an ambulance and now the child was hospitalized in the infectious diseases. They took three tests, one showed a rotavirus infection, the results of other tests (sowing) were told to wait 5 days. Such are the tourist services and the main attitude! After all, they perfectly understood that anything could happen to a child on the road. I think there are enough grounds to file a lawsuit against TUI in court.