Firstly, it is visually beautiful - in a seasoned classic style. The modern is not overloaded with the high cost of the past)))))
On the first floor there is a very beautiful New Year's decor.
We were settled on arrival and provided Parking with a charger!! ! (we have an electric car and this is important).
The room immediately struck me with its unique style, if we were in Italy in a hotel with such amenities, the room would cost from 500 €. All furniture is new beautiful without chips. There are tapestries of incredible beauty on the walls.
There were even slippers for the baby! (never seen before). Of course the child was happy! For additional place a special mattress to make it as comfortable as possible))))) everything was taken into account!
We visited the sauna and the gym. In comfortable conditions, relaxed after a long journey.
Service at the highest level. The guys are very attentive and concerned about the comfort of customers.
Everywhere is clean. Plumbing is new))))) The view from the room is gorgeous.
I liked everything))))) I felt like a king!! !
In order, the hotel is located just 5 minutes very leisurely walk from the central promenade of Poltava - Sobornosti Street, and no less popular with Poltava meeting and recreation - Round Square. It is located at the intersection of the city's historic streets, Gogol and Pushkin Streets, and offers views of Poltava's ancient buildings, such as the current archive building, which used to be a public library. This is a plus for lovers of antiquity and architecture. Although the people of Poltava themselves believe that "today this street preserves the old buildings of the late 19th century, if, of course, do not pay attention to the office centers and the hotel" Palazzo ".
; ))) However, I personally was not particularly impressed by the hotel building. : )
By the way, inside it was also very nice. The interior is decorated, in my opinion, in the style of an English castle - with leather sofas, fireplace and tapestries on the walls. Handmade tapestry collection is the pride of the hotel. They are everywhere - from the lobby and restaurant to every room and hallway. And the tapestries are themed - on our floor were tapestries in the style of Louis XIV, the floor below was full of images of famous castles and fortresses, one of the stairs was dominated by Paris with its sights, and the lounge on one of the floors was given to the "Mona Lisa" and "Strangers".
In addition, historical photos of various monuments and places of Poltava and its environs are hung on the walls of the corridors, as well as my favorite collages from the series "before - now" - I happily climbed all the corridors and studied a collection of old photos.
We had a regular double room with 2 beds (when booking a room with one shared bed, so we were satisfied with that), there was also another standard set - bedside tables, wardrobe, table, TV, safe and minibar. Separate shelves for luggage, shoes and hangers for outerwear were in the hallway. The area of the room allowed to place all this without accumulation and with ease of use. On the table was a compliment from the hotel in the form of two 0.5 liter bottles of water and several bags of sugar tea (teapot and cups-spoons in the room were also).
It is worth noting that in the future this "compliment" was not replenished - that is, you drank your 2 bottles of water and enough of you. Although, perhaps, it is necessary - an excess of compliments spoils the character. : ))
Similarly, the "starting bathing set" in the bathroom, which consisted of shampoos, shower gels, bathing caps, etc. , was not replenished in the future. Although, perhaps, the maid decided not to update it, because during the whole stay we used only one bottle of shower gel (everything else I prefer to bring my own). But I was pleased with the hair dryer, unlike most hotel hair dryers, which really dried the hair, rather than doing drafts and blowing. : ) Also, not in vain was an electric coil, which was heated when plugged in and was very useful to us when we got in the shower and wanted to somehow quickly dry jeans-T-shirts.
And a special respect for the hotel for 8 white fluffy towels - to complain about their lack could not be even such a fuss about it. Well, they changed them every day, despite the call that came to us from Europe, the need to take care of the environment and replace towels only on demand. Bathrobes and slippers were a convenient addition to such a variety of towels.
There was a small balcony in the room, which allowed a pleasant view of the historic surroundings. There is also air conditioning, but we did not use it due to the pleasant spring weather.
There was also a very positive impression of the Palazzo staff - check-in took literally a couple of minutes, I did not see any maids at all, but the common areas of the hotel and the room were always clean and tidy.
The concierge (or I do not know how to determine his position) always promptly opened the gates to the internal parking of the hotel - and because there are two entrances and exits in the parking lot, he opened the closest to the car and the most convenient to travel at the moment. The staff of the restaurant (the hotel is based on breakfast) did not blink, but if you had to ask for something - there was always someone ready to help.
And if we continue the theme of the restaurant and breakfasts, they were based on the principle of "buffet" - traditional cheese and meat slices (meat of decent quality), eggs in different variations, 3-4 types of hot side dishes plus a few hot snacks such as meatballs or baked pumpkin. ? In general, the hotel is very proud of its breakfasts and declares the use of only the freshest organic products (Fresh. Organic. Traditional).
In addition, the local flavor on the menu were traditional Poltava dishes, in particular - dumplings, this is where I tried them for the first time. There are also porridges, yogurts, fruits, coffee-tea, jam-jams (very pleased with lemon jam - a non-standard thing), buns. The only downside of breakfast for me personally was without orange juice - it was either apple (I can not drink it), or multifruit (for me very sweet), but the standard for any breakfast orange was not. However, as an alternative, I "found" a compote on the menu and then drank only it. Although I think that for a 4-star hotel it would not be shameful to put 2 types of juice at the same time for breakfast. I think it would be more convenient for guests.
Among other conveniences for guests I can also mention the ironing room (no need to run to anyone for an iron, put a smoothing thing on the floor or corner of the table, etc. ).
), a smoking room (although, in my opinion, it is more from the area of bullying of smokers, but this situation is not in a separate hotel "Palazzo", but in the country as a whole), as well as a mini-gym. I don't think it's necessary to mention free WI-FI in a 4-star hotel! ; )))
I think those who read this place understood why at the beginning of my review I used the definition of "comfortable" - the hotel provides the basic things that a traveler may need for a comfortable stay, but without undue pathos and arrogance, despite the "image of the best "Hotel Poltava from the most authoritative tourist resource", as they declare themselves on the site. : ))
From myself I want to note that when choosing a hotel for the trip, I found at least 2 more hotels, approximately corresponding to his level (I will not name them, but I think in any search engine you will immediately come across them).
And the decisive factor in the choice was the price - at that time, "Palazzo" held a campaign "3 nights for the price of 2" and was thus cheaper than its "competitors". Otherwise, forgive me Palazzo, the choice would not be in his favor. ; )))))
And in general, despite the lack of orange juice at breakfast and catastrophically soft mattresses in the room, because of which the first night I could not sleep properly out of habit, in my opinion, the Palazzo Hotel received two of its plates from the "Inspector". , modestly located above the reception. And if you need a comfortable hotel in Poltava, and the price seems reasonable - the hotel "Palazzo" Premier Hotel is a very smart choice.
The location is excellent, in the evening there is where to walk and what to see, the street is nice and quiet.
There are always several employees at the reception, they try to help, polite. Registration is very fast.
We had a corner room on the second floor (210) - quite spacious. Balcony for the entire perimeter of the room. Smoking is not allowed in the room or on the balcony, but there are separate areas on the 2nd and 3rd floors.
In the room: double bed, dressing table, armchairs, sofa, coffee table, mini-bar.
In the hallway there is a spacious closet with a safe. There are accessories for shoes and a kettle with everything you need - bags of black and green tea, coffee, sugar, cups, spoons. "Compliment" from the hotel - a free bottle of mineral water.
The bathroom has a full bath, an electric towel dryer, an optical mirror with illumination, a hair dryer. A lot of pleasant little things: a set for shaving, brushing teeth, shower and personal hygiene, comb, slippers, bathrobe. For some reason, glasses are cheap, plastic, very strikingly different from everything else.
There are tapestries on the walls. Both in the room and in the corridors. It seems bright, but the dust collectors are still the same.
The breakfast is good, but the waiters are extremely slow to deliver the sorted food.
The rooms are wonderfully audible - it feels like the neighbors are talking in your ear. This is perhaps the biggest disadvantage of the hotel.
Since the trip was official, with a garter for a conference room, I will note its (conference room) small size and poor ventilation.
I must say right away that ALL the points of the offer posted on the Palazzo website were confirmed to me by phone (including the fact that "you can drop in at any time until 12.00. To do this, you just need to call us back and tell us what time you want to move in"). So let's take a look (taken from the hotel's website)...
Weekend package includes:
accommodation from Saturday to Sunday with a 20% discount - it was;
delicious breakfasts for guests (on Sunday) - it was also, thanks to the restaurant, very tasty;
free early check-in (on Saturday after 9:00) if there are rooms - when we called (being already half way to Poltava) we were surprised to say that "check-in is not earlier than 13.00, you understand, the room was busy. " Thank you very much for misinforming me over the phone in advance. What if we arrived at 9:00? ?
free late check-out (on Sunday until 16:00) subject to availability - not needed, but it is better to check in advance, otherwise it will be like with an early check-in;
10% discount on any order at the Palazzo restaurant - they used it, but at the same time they immediately paid 10% for the service. A very strange policy for a restaurant that positions itself as a high class restaurant.
branded Poltava dumplings as a compliment from the chef is another story. The hotel somehow immediately doubted when we asked about it ...In the restaurant, a "compliment from the chef" turned out to be a cake (one for two adults: ) ). Eh...
welcome cocktails and 1 hour of playing billiards in the Cantina bar - we didn’t see any cocktails or billiards, because Cantina, it turns out, has been “long under repair”. (and again, "thank you" for warning me over the phone).
Although the rooms are good, beautiful.
The result is this: European prices + Ukrainian service.
It is necessary either not to promise, or to fulfill what they wrote on the site. There is a 3rd option - to warn by phone "People, do not be fooled !!! ".
It's not about dumplings and not about cocktails with billiards (that's all we found anyway), but about the attitude towards customers who came to rest and, by the way, paid money FOR ALL THIS.
In general, think for yourself whether it is worth paying for something that you still can’t achieve in the end anyway.