Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
7.0
Cleanliness:
9.0
Food:
7.0
Amenities:
9.0
Everything would have been perfect and 4 for the service could have been 5 plus, if not for a single case that slightly spoiled the impression from the staff.
On the day of arrival, less than 5 minutes after checking into the room, they called us and asked if everything suits us in the room, then they asked a series of standard questions about whether everything is in place, do you like the view from the window, etc.
When I learned that we had come to the hotel to spend our honeymoon, on the other end of the wire I heard genuine joy for this event and a promise to give us a special gift on this occasion.
This is where my positive impressions about the staff end.
Not only did they simply forget about this promise, and out of politeness I simply did not remind them, they also didn’t constantly report that towel to the room, then they took away the sweets that we left on the tables without even having time to touch them, then 2 day they did not change the bathrobe, on which I accidentally spilled tea.
In general, I expected something more from the service of a hotel of this level (
On the day of arrival, less than 5 minutes after checking into the room, they called us and asked if everything suits us in the room, then they asked a series of standard questions about whether everything is in place, do you like the view from the window, etc.
When I learned that we had come to the hotel to spend our honeymoon, on the other end of the wire I heard genuine joy for this event and a promise to give us a special gift on this occasion.
This is where my positive impressions about the staff end.
Not only did they simply forget about this promise, and out of politeness I simply did not remind them, they also didn’t constantly report that towel to the room, then they took away the sweets that we left on the tables without even having time to touch them, then 2 day they did not change the bathrobe, on which I accidentally spilled tea.
In general, I expected something more from the service of a hotel of this level (
Translated automatically from Russian. View original
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