"Были шокированы организацией сервиса и отношением персонала. Но ужины - отличные!" "We were shocked by the organization of the service and the attitude of the staff. But the dinners are excellent!"

In fact, the whole situation is saved by the island of Mallorca itself. Its nature, places, sea and sun. Initially, we did not intend to go on any excursions, including therefore we took all inclusive, but when we were faced with the organization of the service, we decided not to sit in the hotel and not get negative for our money, but to travel to see the island better. It was a short drive from the airport. Hotel on the bay. There are plenty of shops, restaurants and entertainment venues around. The territory is not large, but sufficient to fit everyone. But, of course, there is no place for football / volleyball, etc. d. And the only "adult" pool is generally not suitable for the so-called. water polo. Wi-fi is paid and not cheap - 5 euros per day Although we got a room almost directly above the entrance to the hotel, so the pulse of its diverse life beat through our ears, but somehow they tried not to pay special attention to it. The furniture in the room is normal, but a little old and creaked, and from the mattresses, the spines of all of us are not small)) ached. The purpose of bulky shelves to the ceiling remains a mystery to us. . If it was originally only for storing pillows from the third bed, then it’s better to keep silent about interior design. By the way, the pinnacle of the design was a completely GLASS door to the toilet WITHOUT any LOCK! But with slots in the finger and the corresponding sound transmission. And here is the most interesting. My family and I traveled a lot around "Europe" (long list) and lived in three *** and in 4 and in five. Everywhere they tried to take "all inclusive", because it was convenient for us, and most importantly, that the CHILD from an early age DOES NOT EXPERIENCE any DIFFICULTIES in getting drinks. As a rule, this need arose mainly near the pool bar, when it was hot and there was a constant need for a glass of cola or water there. Well, it would seem, what are we talking about. For your own money in all inclusive! And when choosing a hotel in a travel agency, we could not even imagine that it could be SOMETHING DIFFERENT! WRONG! I even filmed it on video. In order for a client of the HAWAII hotel to get any drink in the pool bar, it is necessary to stand in a QUEUE, sometimes reaching 15-16 PEOPLE! Why so? First. Because often only 1 bartender works. And he is not at all inclined to somehow speed up or call, for example, his partners for help, looking at the growth of the tail of the queue. Second. Each time after the release of drinks from the all inclusive list to the next vacationer with an all inclusive bracelet, the bartender turns away from the queue and carefully “punches” on the touch screen of the cash register what exactly and how much he let him go. No, I understand that he obviously has such an order from his superiors for the convenience of accounting and costs, but why is this at the expense of waiting for vacationers? And third. The most important thing. It would seem, well, what a problem - take more glasses and don't go to the pool bar and don't stand in line. But it was not there! Give no more than 3 glasses in 1 hand. And in each glass there are three BIG pieces of ice. Actually, there is a little more than half a glass of liquid, if you throw away the ice. But, most importantly, CHILDREN are given only ONE glass! He drinks it before reaching the sunbed and is forced to join this crazy queue of the same children and adults again. Sometimes children, when the queue comes up, call a parent with an all inclusive bracelet and then the child can be given more glasses. Plus, a parent can grab a drink for himself if he has the audacity to order something in front of the withering glances of the international queue. In an informal conversation, they explained to me that otherwise these children with all inclusive wear other children without it. And this is a cost and not an order. No, everything is clear here too. Crisis in the country, etc. But why again at the expense of the client who paid for unlimited comfortable drinks for his child! If there is adequate management, then it should be decided differently. In other countries, by the way, vending machines with drinks for children were generally taken out of the perimeter of the pool bar and did not distract the bartenders for this. the kids themselves came up, took a plastic cup and filled it. Everything! and the bartender was engaged in more labor-intensive service. The son, by the way, was forced to constantly "monitor" the state of the queue in the pool bar so that, when it decreases, he can run to the watering place. Where does this fit? On the heat! But even this did not surprise us unpleasantly! ATTITUDE upset! The attitude of the staff on which the solution of the problem depended. And the main thing is the attitude of the main person - the hotel manager. Yes, and so as not to form the opinion that we did not try to somehow amicably solve this problem, I will immediately say: THREE. Three times we went to talk at the reception. They explained the situation, drew parallels, suggested that in order not to undertake global movements, let's take some non-standard decisions. NOTHING! Each time they listened to us tensely, shrugged their shoulders and promised to talk to the hotel manager. But when we ourselves, without waiting for any reciprocal movements, tried to find this manager and talk, he turned out to be out of place and it was not possible to contact him. This situation was so unusual for us that we decided not to spoil our nerves for the rest of the holiday, but simply decided that the Hawaii hotel, and, apparently, the Spanish network intertour. es, to which he belongs, is simply not for us. Although it does not seem to me that our expectations from this hotel are somehow not standard. Therefore, I decided to inform potential buyers of this service to the maximum. If we talk about lunches and dinners, then the rating is excellent! Especially dinners. Enjoyed food almost every evening. And tasty and varied, and there is design in the design. Breakfasts are not very good. the bacon is either overcooked or you can't chew the crust. Pancakes are either normal or "chemical" in taste. Well, and so on. In fairness, it should be noted unexpected champagne in the morning and, as a result, the Soviet-cinematic dualism of self-perception of oneself either as an aristocrat, or one of the two. . . ) A slight discomfort was that between the hotel and the actual place where there was a pool, sunbeds and a bar, there was a public sidewalk with benches and sometimes beggars or "blacks" who sold Chinese luminous toys walked along it. The only problem is the lack of sunbeds and chairs themselves. Yes, and it was unexpected that the backs of the loungers do not rise and it was impossible to read normally on them. the entrance to the sea itself turned immediately into the entrance to the sea marina. there were yachts immediately in the bay, and if you swim around them, you need to be careful, because with some periodicity there comes along the coastline "Esmeralda" - a yacht with tourists and moored to the pier next to Hawaii. Good animation team. There is a Russian-speaking girl from Latvia - Angela. And other animator Tony quite coped with their duties. The invited artists and musicians were also on the level. There was also a mini disco and a children's animator, but after finding some kind of dirt in one of the pools, the children "resolved" somewhere