Ограбление в номере Miramar LLoret de Mar, Испания, 2013 Miramar LLoret de Mar Room Robbery, Spain 2013

On the second day, in the morning, after breakfast, we left the beach and were from 10.35 to 12 o’clock. When we approached the room, we saw that the door lock was knocked out, documents were inside the room, things were scattered, and it was noticeable that they were rummaging through them, empty envelopes were lying on the bed, in which the money was kept. The contents of the cosmetic bag are shaken out. In the closet lay a safe on its side, with a gaping slot in the back wall. Passports and mobile phones remained. the desk clerk, a French trainee, refused to call the police. The director was also at the hotel, after what he saw, did not call the police at our request. And only when compatriots who happened to be themselves offered to call the police, the director agreed to notify the police.
We had HB meals - two meals a day. We took only pocket money with us to the beach. That is, at the beginning of the tour for 10 nights, on the second day we were without money.
The hotel did not offer us dinners, they said that we staged the robbery ourselves, did not pay any compensation, arguing that the insurance company was dealing with the case.

As a result, from the second day the vacation was thoroughly spoiled, poisoned by the hotel's attitude towards us.
I had to go to the police three times - to testify and consult. Normal sleep was disturbed, the whole vacation was discussed the circumstances of the robbery and attempts to get compensation for the lost.
Video surveillance system: three cameras are installed in the lobby, the image is displayed on the monitor, but no recording is made.
The director said that he was not working, they say there was no cassette.
According to the handwriting of the crime, it can be assumed that it is very likely that hotel employees were involved in the robbery, since only our two rooms were opened after almost a day of stay at the hotel.
Only the reception desk knew about our arrival in certain hotel rooms and the rental of the safe, and the cleaning ladies could not see it.
It turned out that the hotel staff did not see anything during the crime.
Which once again strengthens the assumption that "their" people robbed.
Immediately after the discovery of the robbery, they called the NEVA guide and asked for advice on what to do in our case and for help. They answered that the guide would arrive in the evening at 20.00.
During the vacation, we spent dozens of times calling the guide, relatives, asking for the transfer of a small amount of money to Wester Union.
On the last day, we wrote a claim to the hotel with the help of a guide.
Conclusions: the staff is unskilled, the attitude is humiliating, the security system is unsatisfactory.
The level of the hotel - pulls barely 2 *, in terms of food and level of service.
Opinion: I categorically, strongly do not recommend going to the Miramar Hotel with the current staffing and state of affairs.