Hilton Dreams Hilton Dreams

8 people (2 families)
1. TERRITORY, SERVICES.
The area is clean and big. They follow the order on it, it must be admitted!
Neat paths, decent landscaping.
The rooms are small.
The same size was in 4 **** Aladdin in Hurghada. There is an electric kettle, tea, coffee, sugar, cups. Cleaned regularly, no complaints. The furniture is primitive. The wife complained that the mattress was as hard as the floor. Shower, toilet - normal. TV: about a third are Italian channels, the rest are Arabic, German and a couple of Russian.
There are several pools, there is even one where mothers with screaming offspring are not expected. Well, that's a nice surprise for people who don't like the background sound of baby squealing or crying.
In the brochure it was stated that in addition to other pools, there is also 1 heated. This was an important factor when choosing a hotel, as we had small children with us. On the spot, it turned out that the heating is turned on only in winter.
For comparison:

in 4 **** Iberotel (Makadi Bay), where my friends were at the beginning of November - the heated pool was not only there, but also functioned properly!
THE INTERNET.
The rooms have the possibility of cable connection. 50 pounds/hour.
Next to the reception - 20lbs / 30min.
Not cheap compared to the Internet cafes in Naama Bay, but at least there is a choice.
ANIMATION.
All in Italian, apparently the hotel is focused on them.
Part 1 - for children, this action lasts half, instead of the declared 30 minutes. a young woman sings 3 short songs, children can sing along or move their arms and legs to the beat of the songs.
Then a long pause.
Part 2 begins - for adults.
An uncle appears on the stage, who says something for 15 minutes.
Again a long pause.
The karaoke starts. Another animator appears, who sings along the text on the screen. A couple of times he offers a microphone to those in the hall. This whole process takes about an hour.
All in all, complete crap!
And, as I believe, not only for Russian tourists.
WATER PARK "CLEOPATRA"
The choice of the hotel was also due to its presence nearby - as an alternative to the sea and pools.

We only had one time. Entrance - 576 pounds per person. If you add here the cost of food, ice cream, drinks for several hours, then in the end it turns out to be expensive. Attempts by Russian tourists to carry food in bags into the park were stopped by the gatekeepers at the entrance. In the park there are several pipes-descents, a water channel, a large pool with "rolling", which is periodically turned on. Not a single jacuzzi. The territory with sun loungers is distributed, a waiter is assigned to each part. After the salutation and his stupid "How ah yu? " - “important” information follows from it: “If you drink or eat, then through me, ok? ” After that - constantly looming and popping the menu "Would you like to drink or eat? " ! I hesitated this obsessive "service"! Moreover, if it is not possible to accept an order from the parents, it makes attempts to receive it from the children. How! The Arab is counting on a tip - this is clear, but he does not show any promptness! We ordered drinks and snacks several times, but then we began to go for them ourselves. As a result, it took us 2-3 times less time to deliver food and drinks, since all this was within 30-40 meters.
2. RECEPTION.
The attitude towards tourists sucks. One had a problem with the key card. So he, the poor fellow, ran 3 times from his room to the reception desk back and forth across the entire territory (! ), because each time after reprogramming the card still did not work! And only after the 3rd time in the reception desk they bothered to send a “slave” along with tourist to check if everything is in order. But then a Suzuki minibus was already found so that the worker would not tear his overworked legs. To do this after the 1st unsuccessful attempt to enter the room - such a move seems to me more logical for a 5-star hotel!
At about 4 am, 2 hours before getting up, there was a call from the reception desk, which woke up not only me. They tried to find out something about the departure, I didn’t quite understand when I woke up. I came at the time appointed by the guide to wait for the sightseeing bus and at the same time asked at the reception for what purpose they called me at an early time. The Arab, exchanging words with a colleague, replied that no one called us in the room. Not a disaster, of course. But who likes being woken up early in the morning for nothing?
On the penultimate evening, we decided to try out the hookahs we bought on the veranda of the room. Everything was calm, no shouting from our side. There was a call to the room - the reception said that smoking on the veranda is not allowed. Why ? – there was no clear answer. Strange, because there are no combustible materials on the veranda, except for a couple of wicker chairs.
A large company of Indians from England can be “lit” for a wedding so that the music rattles throughout the hotel until late at night. Quietly smoking a hookah is a problem for the administration.

After leaving the room, at 11.45 I paid the bill for the minibar. They issued a receipt in which it was stated in black and white that I owed nothing. After 3 hours (!!! ), when the bus had already arrived for us to take us to the airport, he ran up from the reception with the words that unpaid sweets were found from the same minibar. That's management for you!
3. FOOD.
It's just that the language does not dare to call the "restaurant" "Le Jardin"
"A decent large dining room" - this definition is more suitable.
- SERVICE.
Schooled BAD!
Then, mumbling something, they snatch out the half-eaten food from under their noses, then you won’t wait until the dishes are finally removed. By the way, about the latter: there was an eternal problem with the presence of clean plates! This is not the first large hotel in which I happened to be. But the first - where you had to wait until they finally bring them. You ask to bring tea or coffee - the waiter does not hear (or just ignores? ). And if you heard it, it’s not a fact that it will bring at all!
- FOOD.
also leaves much to be desired. There seems to be a choice, but there is nothing to eat, because it is tasteless! There was no food to like. Freshly squeezed orange juice was served a couple of times in 7 days and only 1 time was it slightly diluted. Excesses with water concerned not only juice.
The quality of the mashed potatoes, which were regularly offered in the morning, also suffered. It was thick only once - on the day of our departure!
Before that - tasteless slurry.
Arabs traditionally overdo it with the amount of sugar. When the lips stick together from the concentration of syrup in cakes, this is an indicator of the high quality of sweets for them, this is the impression of the tasted (however, not only in Egypt in general and in the Hilton in particular! )
VERDICT
this hotel does not deserve 5 ***** of course! Solid "three"! The Hilton network is world famous and famous. It seemed to me that this is a brand that guarantees first-class service and accommodation. But for us, to face the realities of the Hilton Charm Dreams hotel was a complete disappointment!
We are the 6th time in Egypt. And, of course, we will come again! All because of the beauty of the Red Sea and a relatively inexpensive holiday!

Each time (I emphasize! ) we rested in different hotels 3 *** - 5 ***** Hurghada and Sharm, usually 10-14 days. So there is something to compare!
But this, so to speak, "Hilton" - we will not advise anyone, the ratio of the asking price and service does not converge at all! I never write reviews about hotels, but this is the case when I felt it was necessary and I had time to share my impressions.
For those who think that this hotel is super, I’ll say: most likely, you just haven’t seen anything better, hence your laudatory review!
Good luck to all !