Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
3.0
Food:
2.0
Amenities:
4.0
We chose this hotel according to the recommendations of experienced tourists on this site and according to the reviews of vacationers, we wanted a hassle-free good rest for a large company of different ages with good food, as the child is picky about food, plus a good sea and a calm bay. The sea and the bay almost met our expectations, but the hotel was completely disappointing. Maybe our expectations were too high, but we were shocked by the meeting.
1. We arrived at 10 am, checked in and we were told that the rooms to sit and wait at the reception, despite the fact that there was a small child 3.8 years old, and even with a temperature. They didn’t understand us in Russian at all, I understand that this is a minus for us, we need to learn English, but if the hotel accepts guests from Ukraine, Russia and Belarus, then they just need to know the minimum set of phrases. They sent a messenger with 10 dollars to expedite the resolution of the issue, they took the money, realized that we really needed a room, offered one immediately and two more an hour later and took us..... We ordered three rooms with double beds and another plus in one room full an extra bed, we were immediately taken to a room with two single beds, they offered to move it, although no matter how you move it, a gap will still form, in response to our indignation again mr Salama took a deadpan look and said that all the rooms would be at 14.00, all in different buildings and on different floors, as supposedly the hotel is 97% occupied. I asked him why for 10 USD he promised rooms in an hour and everything is nearby, and now at 14.00 and everything is far away and on the upper floors. Then he returned the money. At this time, our hotel guides from Join-Up, who first listened to our complaints, hid behind a column in the second reception hall and just stupidly looked out what we could do. After that, I began to call my travel agency and demand to change our hotel. As soon as they heard about it, Inga immediately appeared, began to translate everything and negotiate. As a result, we were given three rooms almost nearby, it turned out that everything is there. You understand that there can be no good impression, it was initially spoiled. Last year we rested in a 4 * hotel in Nabq, compared to this hotel, it now seemed to us like a paradise.
2. Room cleaning also does not leave much to be desired, our friends did not change the towel for their feet on the first day, they made a remark at the reception and we went on an excursion, when we returned, the towel was simply turned over to the other side, the next day we the same picture repeated, they didn’t give extra towels for the child at all
3. The food is very modest, again, even in comparison with our last year's 4 *, the dining room (this is not a restaurant) is very cramped, a couple of times only for all the time there was something like dietary dishes - boiled chicken, drinks while you wait - you already finished everything , although they constantly gave a tip. The child practically did not eat anything, peppered meat, some kind of undercooked potatoes, pasta too. Cereals with milk saved us in the morning, french fries in the afternoon, toiled with dinner. After arriving home in the kindergarten, they said that the child eats everything as if they had not been fed for a week.
4. Sun loungers near the pool and on the beach are constantly occupied with towels without people, sometimes even for the whole day, we watched this, you can take towels only once a day, you can’t change it, it’s just redneck.
5 Only the sea and the bay are good, but this is not even the merit of the hotel, but rather their luck, otherwise no one else would have gone to them at all
6 I will not say anything about the tired state of the rooms and the smell in the toilet, even those who have good reviews write about this. All recommendations and instructions in the rooms are only in English and Arabic, they are not waiting for us there, we will not go there again.
So many expectations from the rest, such rather big money, twice as expensive as last year, and everything is so deplorable - very disappointing!! !
1. We arrived at 10 am, checked in and we were told that the rooms to sit and wait at the reception, despite the fact that there was a small child 3.8 years old, and even with a temperature. They didn’t understand us in Russian at all, I understand that this is a minus for us, we need to learn English, but if the hotel accepts guests from Ukraine, Russia and Belarus, then they just need to know the minimum set of phrases. They sent a messenger with 10 dollars to expedite the resolution of the issue, they took the money, realized that we really needed a room, offered one immediately and two more an hour later and took us..... We ordered three rooms with double beds and another plus in one room full an extra bed, we were immediately taken to a room with two single beds, they offered to move it, although no matter how you move it, a gap will still form, in response to our indignation again mr Salama took a deadpan look and said that all the rooms would be at 14.00, all in different buildings and on different floors, as supposedly the hotel is 97% occupied. I asked him why for 10 USD he promised rooms in an hour and everything is nearby, and now at 14.00 and everything is far away and on the upper floors. Then he returned the money. At this time, our hotel guides from Join-Up, who first listened to our complaints, hid behind a column in the second reception hall and just stupidly looked out what we could do. After that, I began to call my travel agency and demand to change our hotel. As soon as they heard about it, Inga immediately appeared, began to translate everything and negotiate. As a result, we were given three rooms almost nearby, it turned out that everything is there. You understand that there can be no good impression, it was initially spoiled. Last year we rested in a 4 * hotel in Nabq, compared to this hotel, it now seemed to us like a paradise.
2. Room cleaning also does not leave much to be desired, our friends did not change the towel for their feet on the first day, they made a remark at the reception and we went on an excursion, when we returned, the towel was simply turned over to the other side, the next day we the same picture repeated, they didn’t give extra towels for the child at all
3. The food is very modest, again, even in comparison with our last year's 4 *, the dining room (this is not a restaurant) is very cramped, a couple of times only for all the time there was something like dietary dishes - boiled chicken, drinks while you wait - you already finished everything , although they constantly gave a tip. The child practically did not eat anything, peppered meat, some kind of undercooked potatoes, pasta too. Cereals with milk saved us in the morning, french fries in the afternoon, toiled with dinner. After arriving home in the kindergarten, they said that the child eats everything as if they had not been fed for a week.
4. Sun loungers near the pool and on the beach are constantly occupied with towels without people, sometimes even for the whole day, we watched this, you can take towels only once a day, you can’t change it, it’s just redneck.
5 Only the sea and the bay are good, but this is not even the merit of the hotel, but rather their luck, otherwise no one else would have gone to them at all
6 I will not say anything about the tired state of the rooms and the smell in the toilet, even those who have good reviews write about this. All recommendations and instructions in the rooms are only in English and Arabic, they are not waiting for us there, we will not go there again.
So many expectations from the rest, such rather big money, twice as expensive as last year, and everything is so deplorable - very disappointing!! !
Translated automatically from Russian. View original
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