The hotel is good, but the staff at the reception does not know how to work at all

Written: 6 may 2021
Travel time: 25 april — 4 may 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 5.0
Food: 10.0
Amenities: 10.0
The hotel was chosen based on reviews, but to be honest, everyone has different tastes. At the reception they tried to put us in standard rooms, although we bought a Premium class room. As a result, it turned out that our rooms were sold at the reception to other tourists. They settled us for 4 hours, after the flight at 7 o'clock it seemed to us an eternity. The staff at the reception is very rude and arrogant, yes yes, IMPRESSIVE!! ! The hotel area is large and clean enough, the food is very good. The chefs are great, they tried to compensate for the shortcomings of the hotel with a good menu. The rooms are not fresh, but clean if you leave a dollar. The beach is very small for such a hotel, there are not enough umbrellas and therefore many burn out from so much sun. The gym is poor, so if you don't want to interrupt your workouts, then this gym is not for you. My husband is an athlete and we chose a hotel with a hall, but alas! If you go to this hotel just to drink, swim, sunbathe and eat, then you might like it. Just be patient with the resettlement. The rest of the hotel is nothing at all!
Translated automatically from Russian. View original
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