The hotel is good, problems with representatives of "Coral Travel"

Written: 26 july 2017
Travel time: 15 — 22 july 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 10.0
Cleanliness: 10.0
Food: 6.0
Amenities: 9.0
Liked the hotel. The food is not very good. They gave me a room with a great view. The staff is kind. I liked the corals, they did not climb out of the sea.
CORAL TRAVEL GUIDES!
1. On the very first morning, after a hard road, we were forced to come to a meeting with a guide from our tour operator Coral Travel at 8 am! I had to get up at 7 to have breakfast. We sat until 10:30 at this meeting, where they took our vouchers and sold us excursions. And even before 11:30 we sat in the lobby in order to return to the guide some FITTED "Registration card" with excursions, which we had to buy from him exactly before 11:30 !! ! And if we do not buy, then they will make us ATTENTION: "Closed PASSIVE registration" for the tour. police, and we will not be able to walk around the city and go on excursions during the entire holiday. YOU REPRESENT WHAT FUCK! ? And at 18:00 I had to go to the guide again to pick up my VOUCHER, which, according to the guide, is MORE IMPORTANT than the PASSPORT AND VISA IN IT! Naturally, we didn't follow him. We spent half a day on this! CRASHED FIRST DAY!

2. At the meeting we were NOT TOLD:
About the fact that food has recently been divided for locals and Europeans, and our entire group ate at the local restaurant "Amphoras", and there is HORRIBLE ! ! Those who get there will understand. And only on the 2nd day, the guys from the neighbor's room suggested that there was no need to go there.
3. "Are you sick? INSURANCE IS FREE! FAST! In no case do not go to the hotel doctor, he is expensive. Immediately call the number in the insurance and they will come for you, " the guide said at the meeting.
FACT: In the middle of the rest, I got sick, temperature, they started calling the insurance number from the lobby (as the guide said). THE WHOLE DAY we went back and forth, called, no one called us back. In the evening, we decided to go to Olga, and not to the guide, to which she said: "Go straight to the hotel doctor, he will draw up your insurance for you and immediately examine you! " We re-approach the guide, to which he confirms Olga's words! We go to the doctor, and the doctor says your insurance is not free, but $ 15! The money was in the room, I didn’t want to go back and forth again. Turned around and left. ANOTHER DAY BREAKED!
3. Those who still got stuck with the tour guides "Coral" - were disappointed. Since the promised BEST places were not visited, the whole program is the same standard as everyone else, and the prices are higher. No active/passive reg-ii does not exist. Excursions can be taken on any day from any company. A voucher is a piece of paper that you can throw away after checking in. Your only document is your passport and visa in it. No one anywhere checked our voucher or passport.
Conclusion: Do not go to meet the guides. Do not buy tours from them. Ask Olga for all the organizational aspects of the hotel, the guides do not tell anything about the hotel services and its daily routine.
Translated automatically from Russian. View original