Ничего в отеле не работает Nothing in the hotel works

Were in this hotel from 12/20/2020 to 12/23/2020 (should have been before 01/03/2021). Unfortunately, nothing works at the hotel - neither restaurants, nor pools, there was no hot water in the room for two days, upon check-in they gave only one card from the room, when asked about cards for towels, they did not understand at all what was at stake. IT WAS WORTH! But we are looking forward to the rest, my husband has an anniversary on the 22nd, and judging by the advertising of the hotel, we planned to celebrate it very well! But further - worse!
The hotel is old, nothing has been cleaned, there is only one horror, there are no heated pools, in the water park (non-working) it is supposedly heated, but the temperature from the sea is not much different. The restaurant is shared with another hotel, there are three trays of food, the choice is small and not very fresh products. The chicken was fried outside on the grill, but also not very tasty. Apparently the pandemic is doing its job and hotels are trying to trick guests into inviting guests, but upon arrival everything is very disappointing. Alcohol is diluted so much that even the most picky tourists become disgusted.
We turned to Tez rur and we were moved to another hotel, thank God. Considering that the flight from Minsk for 14 days, we paid 2063 US dollars, this includes dinner from each New Year's for 110 dollars. The husband's anniversary was spoiled, in the hotel, of all the services offered and the quality of the rest, only the name of the hotel coincided, everything else was missing.