отличный отель, прекрасная кухня, чистый пляж, хромает сервис ресепшена excellent hotel, excellent cuisine, clean beach, reception service is lame

We rested as a family from July 4 to July 14.2024 - 4 adults and a child. I would like to note that the hotel is really fresh, well-kept grounds, clean everywhere, snow-white bed sheets and towels, the rooms are good. we had 2 rooms overlooking the pool. Everything is great in the rooms. An iron was needed, it was quickly provided, the minibar was replenished every day, cleaning was done every day.

But there was a minus, in advance the application indicated a double bed in one room and an extra bed in the second room - 2 adults and a child. unfortunately, I contacted the reception several times, nothing but promises, my husband and I were given a room with 2 separate beds), and for the youngest child only after my repeated requests they were given an extra bed ((. I didn’t like the fact that at the reception they insisted that everything was the same application, and I’m mistaken. Ultra all inclusive is stated, but apparently there are moments that can overshadow this impression. Check-in at 14.00.

We had a late flight, so we paid an extra $150 for one room until 21.00 in the evening. At the same time, at about 16.00, the older children and the youngest were sleeping in front of the road, the room opens and a hotel employee enters, check the ROOM - without ringing the bell!!!! ! , I just opened it with my card and went in. This is the first service like this((((.

pros: I really liked the main restaurant, the menu is beyond praise, everything is very fresh, large shrimp, various fish, fruits, fresh juices, pastries.... well done. The service is very attentive in the restaurant, the guys on the beach are also always helpful, always friendly.
second line hotel, but bugs constantly carry you to the beach, literally 3-5 minutes the shore is pebbly, but the water is clean and transparent. I recommend going to the beach early, we went by 8 am and were in our room by 10. The life guards are great guys, they keep a vigilant eye on everyone.
Overall a great hotel, maybe the service will be improved. I wrote about the beds to the hotel website and email - there was no answer, no apologies ((