They position themselves as a premium hotel, but in reality they fall short

Written: 25 october 2020
Travel time: 23 — 29 october 2020
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 5.0
Cleanliness: 4.0
Food: 7.0
Amenities: 7.0
The first thing that comes to mind about this hotel is that we are not here anymore.
Well, really, guys, why do you set yourself such a high bar ? ! Hang a chic chandelier in the lobby and consider yourself a premium hotel? Stupid to say the least! I think people who value their time, their money and, above all, their comfort, will not come here a second time.
Of course, there are advantages in this hotel, you will learn about them from the description of your tour operators, well, or from other reviews. And I will write about the big minuses that cover all the pluses of this hotel.
The first is the boorish attitude of some employees. In the lobby bar, to hear from the waiter “you have beautiful breasts” is at least a slight shock and a feeling that you got to the local market, and not to a premium hotel. (although she was in a rather closed dress and with a child) Shock - this is your opinion!

The bus driver, who takes vacationers to the end of the pontoon, frankly sticks (well, maybe someone likes it), but when I saw that he makes ambiguous signs about a girl of 14-15 years old, again a shock !!!
The waiter on the pontoon asked to make Turkish coffee, heard in response that you have to wait 30-40 minutes, better go to the beach, you will get your coffee there in one minute. Feeling culturally sent. . . ) many waiters of the main restaurant, namely on the terrace of the second floor and many waiters at the bars, frankly do you a favor when you make an order.
Room: very, very tired! Cleaning in the room for a triple with a minus. For three days she asked me to remove dead insects from my nightstand! All surfaces are covered with something, filled with something, no one cares. For two days I tried to persuade myself to close my eyes and enjoy the rest, but when they came to the room in the evening and I saw that there were two half-full bottles of water on the bedside tables, and started chips wrapped in a tube, I tore! One bottle of water apparently was dragged from the toilet, which I used to brush my teeth, where they took the second, half full - a mystery. Calling the front desk didn't solve the problem.
The service is obsessively annoying, you don’t wait, you don’t interrogate, you don’t have time to move away for a second, everything is taken away.
The beach is dirty, cigarette butts everywhere. Used towels are lying on sun loungers, all in the sand, used cups, straws are lying around, no one is interested!
Imported alcohol is declared, but please note that you can only drink normal imported alcohol in the lobby bar area. Throughout the hotel, local alcoholic drinks, well, or standard martini type. I ordered an Aperol syringe, they refused, they said that Aperol is only at the lobby bar! Kapets! Pay money and run constantly to the lobby bar, which is located right next to the reception. Very comfortably! Very! And especially if you are with children who have no one to leave!

And also a bunch of small problems that seem to be small, and it seems that they are not worth paying attention to and writing about them, but when instead of resting and relaxing, you run around and beg for sponges, cotton swabs, towels, etc. D. , it's really exhausting and annoying.
Well, the last stone in their garden! ) This is flowers! People, maybe I'm nitpicking, but when artificial flowers are stuck everywhere in a hotel of this level, and not the first freshness and not very good quality, such an unpleasant aftertaste remains.
That's all!
Translated automatically from Russian. View original