Everything is very sad, do not recommend!

Written: 14 october 2021
Travel time: 5 — 12 october 2021
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 6.0
Food: 5.0
Amenities: 5.0
- Check-in after 14. Until this time, they don’t want to check-in, even for a fee, they say buy a day, check-in, and this is $ 190, we arrived at 5 in the morning, we were told to wait until 11, go for a walk in the bar, and we are with a baby, and we were not alone with the child, the manager does not solve the issues, he says redeem the day, we will settle, but there are no rooms.
We arrived at 12, the song is the same, wait, there are no numbers, we went to the guest relay (she speaks Russian well, unlike the Arabs at the counter) says we are solving your issue, sit down at the reception, relax, wait. In fact, no one does anything until they started to resent, no one was going to settle, they had a fight with them, and only after that we were given the keys to the room. Another couple that was with a child, even younger than ours, when we left, did not think to settle.
And this is taking into account the fact that we have already been in this hotel, but in the 18th year.

In general, if you are going to go here with a child, I really do not recommend it, to put it mildly, they are not waiting for you here.
- On the territory, large green, beautiful, everything is as it was in 18. Lots of mosquitoes and flies.
- In terms of nutrition and dining, the children's menu was removed (at 18 it was) you have to get a high chair for a child in battle (as well as cutlery, and much more) there are only 5 of them for the entire restaurant, and there are a lot of children + even covered with a film are already dirty . For adults, food + - standard as for charm. For example, the waiters bring water, coffee, tea, but it’s unrealistic to wait for them, when you want to pick it up yourself, they were taught one phrase, “thank you, sit down and wait” and you can wait an unrealistically long time, for all 7 days the waiter who brought. The rest just didn't make it.
For a child, there is boiled chicken, steamed fish (good), but the vegetables are very hard, as in the adult menu, a lot is either not ready or overdried. I also upset the moment with fruits, they are, but many are green, sometimes they were ripe. (Purchased separately for the child).
- For bars, there are only 3 normal ones near the reception, at the relaxation pool and near the stage. The same cocktail is made differently in every bar.
- The sea and the beach, mostly sun loungers are occupied in the morning and you can find a free one, but with difficulty.
For children, 3 lagoons are small, but in fact 2 more or less entry, and then the steps are broken.
For adults, the pontoon was made of wood, very comfortable, Reef for 4, were in this hotel in 18, it was much better, the reef is dying little by little. (Well, I compare this with a reef in the bay of Ras um el Cid and Ras shit, there is a reef for 5+)
- It was a birthday, we signed up for a restaurant, reminded me about d. r. no one congratulated, not in the restaurant, not in the room. For the first time, the hotel congratulates so much!!!

- The key is constantly demagnetized, many times they could not get into the room, you have to run to the reception and reflash, very inconvenient!
The hotel cannot cope with such a flow of people, the general impression of the hotels for 3 times will definitely not come here again, and we will not recommend it. The hotel is not interested in maintaining its reputation, all your wishes and requests will be ignored, this is the norm for them!
+ Give water every day
+ Opened a restaurant near the sea for breakfast and lunch
Translated automatically from Russian. View original