Менеджмент отеля заманивает акциями и бонусами, но после The hotel management lures with promotions and bonuses, but after

The hotel management lures with promotions and bonuses, but after the full payment for the stay, the promotions are invalid, and the bonuses are over.
We chose the hotel only because of its bonuses, since the hotel has nothing to distinguish it from other hotels of the same level.
Not only did the bonuses turn out to be fiction and lies, the manager answered us ironically and settled us in the farthest room with a broken bathroom.
Is this a 5 star hotel service?
After all, your vacation can be like in these reviews.
General impression: good.
Room: tired furniture, we got a broken shower, without gel and shampoo.
Service: from the first words at the reception: rudeness, causticity, neglect;
The territory of the hotel: beautiful, but this does not compensate for the spoiled mood from the rudeness of the manager.
Beach: sun beds are booked with towels from 4 am, but no one lies on them until lunch.