Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
1.0
Food:
5.0
Amenities:
4.0
It's hard to imagine a worse hotel than this. We chose on the advice of a travel agent, looked at the photos, it seems not bad, a large territory, a lot of restaurants, pools, bars, 1st line, 5 stars and so on. Family vacation, 3 adults, 1 child.
From the pros:
1. Really big, beautiful territory, well-groomed.
2. Sea and reef
3. Animators Lena and Marina are very nice.
That's all. Perhaps more or less food, but since. it was bad two days out of 8, I will not turn it on.
And now the cons.
1. The most nightmare and trash is the service. I don’t know where they recruited these employees, but the impression is that you didn’t come to rest with them, but they came to you. (except for bartenders on the beach and near the pool). In the main restaurant I went out of need, I come already they took out a plate. Victoria bar is a separate story, yelling at visitors in general, "You know that you can’t have a child" (daughter ran in to ask a question for a couple of minutes), at the Hollywood bar, my husband came to take 4 beers (small glasses, of course, as in all of Egypt) , he gave 2, he says, you will come again. And everything is terribly brazen, arrogant. BUT!! ! THE BIGGEST PPC is the reception and the cleaner at the exit. I advise everyone who has the misfortune to go there, guys, upon arrival, take an employee who shows the number by the hand and ask how many beach towels. And to sign. We had three of them, the fourth was no longer asked, because. there was one for the beach. The whole holiday with them was a success. Departure has begun. They don’t let the husband out, they say come on, 15 dollars, or you won’t leave. We prove we stand, it's useless. This cleaner says something to them in his Arabic, they don’t hear the words of tourists at all. I say, go ask the child, he is sitting on the bus, he doesn’t even know what we are talking about, how many of these towels there were. Search things, for God's sake. Well, you are kidding me. You have a bunch of these ownerless towels lying on the beach, if they really gave us 4 of them, we would just take them from there. No, we won't let you out, you'll miss your plane, or give us 15 dollars. I've never seen anything like it, just nowhere. K - customer focus. Naturally, we did not give any 15 dollars out of principle, we got on the bus and left, but we were frayed for 40 minutes, the police were threatened, etc. They don’t have cameras anywhere, they can’t see how many we went with all the rest. In short, an awesome end to an awesome vacation.
2. Of the promised Alacarte restaurants, exactly zero works. The second bar on the beach is also closed.
3. There are as many promised hot dogs on the beach or fruit as there are a la carte restaurants. That is, zero. If you want to have a snack, only breakfast, lunch, dinner. Between them only drinks.
4. In a restaurant in front of me, a man asked for an uncut apple for a child, as they had a flight early in the morning. Well, naturally, back to customer focus, right? Of course not.
5. Everything inside is dirty and destroyed. It is disgusting to go to the toilets on the beach, or at the reception.
6. Huge cockroaches in a Hollywood bar (seen in person)
7. The furniture in the rooms is old, almost falling apart
8. Mosquitoes!! ! If they are poisoned in other hotels, don't count here! Upon arrival, they did something stupid, opened the windows, the balcony. (the raptor was plugged in). A whole flock in the room, it was impossible to sleep.
9. In the so-called water park, only one slide works. Crown, what are you?
10. All the sunbeds on the beach are torn, squashed.
In general, summing up in this HELL, just NO FOOT more! And I don't recommend it to anyone! Really a 2 star hotel. Better go to the nearby Hilton.
From the pros:
1. Really big, beautiful territory, well-groomed.
2. Sea and reef
3. Animators Lena and Marina are very nice.
That's all. Perhaps more or less food, but since. it was bad two days out of 8, I will not turn it on.
And now the cons.
1. The most nightmare and trash is the service. I don’t know where they recruited these employees, but the impression is that you didn’t come to rest with them, but they came to you. (except for bartenders on the beach and near the pool). In the main restaurant I went out of need, I come already they took out a plate. Victoria bar is a separate story, yelling at visitors in general, "You know that you can’t have a child" (daughter ran in to ask a question for a couple of minutes), at the Hollywood bar, my husband came to take 4 beers (small glasses, of course, as in all of Egypt) , he gave 2, he says, you will come again. And everything is terribly brazen, arrogant. BUT!! ! THE BIGGEST PPC is the reception and the cleaner at the exit. I advise everyone who has the misfortune to go there, guys, upon arrival, take an employee who shows the number by the hand and ask how many beach towels. And to sign. We had three of them, the fourth was no longer asked, because. there was one for the beach. The whole holiday with them was a success. Departure has begun. They don’t let the husband out, they say come on, 15 dollars, or you won’t leave. We prove we stand, it's useless. This cleaner says something to them in his Arabic, they don’t hear the words of tourists at all. I say, go ask the child, he is sitting on the bus, he doesn’t even know what we are talking about, how many of these towels there were. Search things, for God's sake. Well, you are kidding me. You have a bunch of these ownerless towels lying on the beach, if they really gave us 4 of them, we would just take them from there. No, we won't let you out, you'll miss your plane, or give us 15 dollars. I've never seen anything like it, just nowhere. K - customer focus. Naturally, we did not give any 15 dollars out of principle, we got on the bus and left, but we were frayed for 40 minutes, the police were threatened, etc. They don’t have cameras anywhere, they can’t see how many we went with all the rest. In short, an awesome end to an awesome vacation.
2. Of the promised Alacarte restaurants, exactly zero works. The second bar on the beach is also closed.
3. There are as many promised hot dogs on the beach or fruit as there are a la carte restaurants. That is, zero. If you want to have a snack, only breakfast, lunch, dinner. Between them only drinks.
4. In a restaurant in front of me, a man asked for an uncut apple for a child, as they had a flight early in the morning. Well, naturally, back to customer focus, right? Of course not.
5. Everything inside is dirty and destroyed. It is disgusting to go to the toilets on the beach, or at the reception.
6. Huge cockroaches in a Hollywood bar (seen in person)
7. The furniture in the rooms is old, almost falling apart
8. Mosquitoes!! ! If they are poisoned in other hotels, don't count here! Upon arrival, they did something stupid, opened the windows, the balcony. (the raptor was plugged in). A whole flock in the room, it was impossible to sleep.
9. In the so-called water park, only one slide works. Crown, what are you?
10. All the sunbeds on the beach are torn, squashed.
In general, summing up in this HELL, just NO FOOT more! And I don't recommend it to anyone! Really a 2 star hotel. Better go to the nearby Hilton.
Translated automatically from Russian. View original
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