Плохой отель. Никому не советую Bad hotel. I do not advise anyone

I never wrote reviews for all the time, but this time I decided to take the time so that someone else does not get screwed like we did.
We have been vacationing for several years, but we have never had such a terrible vacation. We were in the top three and five. This time we decided not to overpay, took four. This hotel does not even qualify for a triple.
Well, I'll start in order.
We arrived at the hotel at 6:00. As we found out later, at that time there were free rooms. But at the reception they said to wait until 12.00. Well wait, so wait. After all, check-in is after 14.00. We sat down at the reception with suitcases and jackets and waited. And this is after a 4-hour night flight. We don't have breakfast. We wait.
A Russian-speaking girl, Olga, comes up to us and says that they have a changing room and a left-luggage office, we can change clothes and go to the sea.

By the way, this Olga is the only and big plus for this hotel. She will always tell, show, advise, help in problematic issues. Here is her respect and respect.
Well, actually at 10:00. wearing bracelets. Check-in at 12.00. Did not happen. Answer: "There are no available rooms. "
Let's go for lunch. In previous reviews they wrote about food, but I honestly did not expect this. To call it a restaurant - the language does not turn. Ordinary Soviet dining room. Completely unsanitary. (And this is during a pandemic). Dishes are missing. You have to wait for clean dishes, and then fight to take possession of it. The food, to be honest, for a dining room (please note: for a dining room, not for a 4-star restaurant), the food is not badly prepared. But the organization of the meal itself is unsatisfactory. In any case, more dishes could have been purchased. There are not enough plates, a lot of broken ones. Plastic cups, no napkins. Food, if late, not enough. Although later, they adapted, they were not hungry.
After checking into the rooms (we were 5 people), one room got normal.
The air conditioner didn't work and the safe didn't work. But this is nonsense compared to the second number!! ! In a room that is designed for 2 people, 3 are settled. In general, they put another couch. (And the person paid for a full bed). There is no warm water in the room, the safe does not work (although this is a problem in all hotel rooms), the refrigerator does not work. Wash went to the first room. After the complaint, the problems were not solved. Olga helped (a huge thank you to her! ) After two days, they nevertheless moved to another room, which has water, but no light. The light was done, but the refrigerator, the TV did not work. And this is a 4 star hotel. The air conditioner operates only in ventilation mode.
Well, how do you rest in such conditions. For the entire stay at the hotel, the room was cleaned only once. We had to beg for toilet paper and water. Thanks again Olga!
We saw the guide from the tour operator only once, when he sold his excursions at exorbitant prices. No more use for it.

The beach for this hotel deserves 10 balls. You can fly here only because of the beach. Sand, gentle entrance to the sea. Step back 50-100m - beautiful coral reef.
Therefore, what kind of beach, 10 points are put for the first line, and I would put 2 points for the hotel itself. That's why the average score is 5-6 points.
I wouldn't recommend going here.