Наглий розвод на пляжні рушники + некомпетентність менеджера на рецепшині Insolent divorce on beach towels + incompetence of the manager at the reception

1. A family of 3 bought two standard rooms next to each other in one block in Aquamarine. According to him, the manager settled in big good rooms at the reception. Went to the rooms and ofigila - rooms for the disabled. In short, what is convenient for a wheelchair user is a special large shower with an aluminum chair and a toilet with handrails, but the lack of a terrace or balcony and bidet is not convenient for people who do not have special needs. They left their 14-year-old son in the room, and went to the reception to change the rooms. The manager was surprised that we did not like it, because these rooms are bigger and more expensive, and even for a surcharge or these 10-20 $ refused to change because there are no seats. We went back, and the son says that opening the room with his card, the hotel employee ran up, grabbed a beach towel and ran out.
For the first time in Egypt, we realized that something was wrong and went online and read the reviews and it turned out that this is a standard scheme of earnings with towels (loss, which is a fine of $ 20) for employees of this hotel for 5 or more years.
On the second day in the morning again at the reception, and there are other scandals:

- One woman has the same story with a towel, but she filmed it on video,
- and the disabled were accommodated in our usual rooms, although they paid more
- I haven't heard anything from others that doesn't work there ...
Turned to the hotel guide Tui, to the way did not help. They continued to demand 2 standards in 42 for which they paid, told about the towel and threatened to take it off and drop it on the Internet (the manager called someone and said that now they will add a stolen towel from the room). Changed one room, and another (not near, but at the other end of the building) can be settled after the release and cleaning after the second hour, and of course $ 10.
The result is lost half a day of vacation at sea, a lot of nerves, a bad mood probably due to incompetence of the manager and the desire to earn the infamous $ 10.
2. Of the pros
The food is good, adapted to Ukrainians.
Sea, reef, beach, super fish.
The rooms are a bit cramped, but solid.
Rooms can be cleaned.
The territory is large, clean, developed infrastructure.
3. By the end of the holiday I witnessed more than one story with the theft of towels, but on the beach with sunbeds.
It is a pity that it already looks like a perennial brand of this hotel with the consent of the administration, and could be a beach and good food.