Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
10.0
Cleanliness:
9.0
Food:
10.0
Amenities:
9.0
I will base my review on the basis of my experience of visiting budget hotels in 4 * and 5 * charm (we do not compare with Rixos).
The tour was bought for $612 for two.
I want to note right away that in this hotel there is no desire to find fault with trifles. There are omissions, but at the same time there are so many positive aspects that these little things are lost and you do not pay attention to them. Therefore, about a scratch on the door or a speck on the tiles on the floor - I will not even write. I also didn’t take a lot of photos, since everything looks exactly the same as in the photo of the hotel from the sites.
The biggest mistake of the hotel is that it is written on all the websites that all the staff in the hotel work in masks and gloves. In fact, only the cook who fries omelettes in the morning works in gloves (and then, I believe that the reason is not covid, but close contact with raw eggs).
I think it would be fair if the hotel removes information about masks and gloves from the websites, since for some people it may be important to go to a hotel where all the staff are wearing masks and gloves.
There were also no antiseptics, all the boxes on the territory of the hotel were empty, only in the restaurant there was 1 dispenser.
I will also add about SIM cards. Before that, I was in Egypt in July of this year, I bought a SIM card at the Orange airport, for $ 10 they gave 18 GB. Now flights fly to the second terminal (and not to the first as before) and in the second terminal there is only a Vodafone sales point. $14 for 9.5 GB.
In the hotel and on the market near the hotel, there is also only vodafone, but already $ 16 for 9.5 GB, but it is traded, we bought two SIM cards for 9.5 GB at the hotel for $ 25. They said that ORANGE points remained only in the old city.
POSITIVE POINTS:
- Got a room with direct sea view, our room was #183 (rooms #180- 184 + rooms 175-179 and maybe even 170-174 too) have 100% direct sea access. The view is incredible
- The beach is good, the entrance is only from the pontoon, but comfortable, there is not only a ladder, but also a place to dive. The ladder to the water is made of wood + anti-slip pads on each step. The corals are beautiful and there are a lot of fish. There is always a lifeguard on the pontoon. The exit to the sea is closed at sunset, but you can swim carefully later, the staff warns that it can be dangerous, but it is not forbidden (for those who like to swim at dusk). The beach is three-level, sunbeds and mattresses are good, umbrellas are intact, there is a bar on the beach and a point for issuing towels.
- There are three pools, all without heating, the bar works only near the pool at the reception, and the bar itself is located inside the reception (which was not very convenient). There are lifeguards at every pool, even at the farthest one, where there have never been people. In the pools, mostly Arabs sat, ours at sea in the majority.
- The hotel promptly responded to requests and immediately sent someone (since our safe was closed, since the door could not be opened) - in a couple of minutes the master was already in place. This is a big plus. I've been to hotels before where I could wait for hours.
- Under the towels, cards are issued according to the room number (the room number is entered on the map). On the one hand, this is a plus, since no one will be able to hand over your card to the reception under the guise of their own, on the other hand, this makes it impossible to hand over towels at another point. Issuance of towels is on the beach and is around the pool.
- Restaurant: we were satisfied with the food. Confident 4 *-ka. Always two types of meat + fish. Every day the meat/fish is prepared in different ways + the fish itself is also often changed. Lots of salads, lots of desserts. Every day there was something new that created a sense of diversity and did not bother.
There were no problems with places in the restaurant, even if they came and there were no places - while we were picking up food, a table somewhere was vacated.
- The Internet at the reception was good, even pulled a laptop, but when a lot of people connected, I could not always even open an email.
- The hotel offers a bus to the old town, Soho, to the sandy beach, somewhere else - only $ 3, but keep in mind that the tour takes place - you need at least 4 people. They tried to get on daytime flights and never went, as there were no people. Must be in the evening.
- Opposite the hotel there is a market, in almost all shops you can pay by card, but in the mini market at the hotel they do not accept cards.
- The hotel has a jacuzzi and a sauna free of charge. We saw people there maybe twice, maybe few people find it, as it is in the backyard.
- On the beach, beauty dealers approach - but do not pursue, yes / no and go. This is a plus.
- The rooms have comfortable mattresses, clean and whole bedding, clean blankets, a plasma TV, a working mini-bar. I won't say that the room is 100% perfectly washed, but as for an Egyptian hotel, I would say it is very clean. Shower gels and soap were provided in the bath. Cleaned every day, but the towels were changed only when I left a note asking. Cleaned even without a tip, but when they left a dollar, there were swans.
- Animation : very active, morning / evening programs on the beach, every day concerts / discos in the hotel. Belly dance and fire show were invited. For comparison, 5 * Regency plaza in the pre-Soviet times for belly dance show and for fire show - they took $ 10 from hotel guests, like, right there it was all included. It is obvious that the hotel invests a lot in the entertainment program. In general, the animation team is very lively, pleasant and unobtrusive. This is probably the best animation I've seen in Egypt. Also, in the evenings, the animators drove to city discos, but we did not go.
- Egyptian and Russian and Ukrainian channels were available on TV
- The territory of the hotel is clean, it is clear that the hotel is looked after and they try to make it good, they wash the roads in the hotel with water.
DID NOT LIKE:
- There is a pool for small children, but it is frankly neglected, there is just dirt on the bottom.
- In the dining room, tables are not wiped after someone has left, they just take away the dishes, they can turn the dirty napkin upside down and that's it.
- SPA: it is important to understand that those who sell spa services on the territory of the hotel and those who provide them are two independent states. On the last day, the “barker” persuaded us to massage. He brought down the price as much as possible, like the last day, if you don’t tell anyone, then we’ll do a 50-minute massage for $ 25 for two people, instead of $ 25 for one. We agreed. We came to the spa, where the administrator billed $50 for two before the massage. We tell her that we were sold for $ 25 for two.
She calls this salesman, starts yelling at him, waving her arms, he tries to purr something to her, as a result, with a face full of hatred, she sells us these two massages for $ 25. As a result, we get a 30-minute massage, instead of the promised 50-minute one. When we left, we said thank you and said goodbye, none of the staff answered anything, and the administrator generally turned away. And this despite the fact that given the fact that they cut the session time, we actually paid almost the starting price. Ugly situation, but the massage itself was not bad.
- Hotel guide from Aneks Osama - they didn’t go to meet him at all, they didn’t buy excursions from him. On the eve of departure, late in the evening, I posted printouts with the fact that we would be picked up at 04:35 in the morning. At 04:35 no one came for us, the guy at the reception was not in the know, he said to wait. Half an hour later they tried to call the hotel guide - he did not answer the call.
As a result, by calling the Anex hotline, we found out that our transfer and departure were shifted by 2.5 hours. The guide did not consider it necessary to inform anyone about this. The people who were waiting for the transfer with us said that they went to him the day before for information on the departure - he directly told them that he did not know them and since they did not come to him for excursions - our trips are not his headache. I wonder if tour operators really don’t see that hotel guides have long ceased to be them. Today, these are people who simply create difficulties for those tourists who have not bought a trip from them at a triple rate. Why can't this work of informing / advising tourists be entrusted to the reception, and these hotel guides should be sent for a walk along the beach, like masseurs, so that they sell their tours there?
The tour was bought for $612 for two.
I want to note right away that in this hotel there is no desire to find fault with trifles. There are omissions, but at the same time there are so many positive aspects that these little things are lost and you do not pay attention to them. Therefore, about a scratch on the door or a speck on the tiles on the floor - I will not even write. I also didn’t take a lot of photos, since everything looks exactly the same as in the photo of the hotel from the sites.
The biggest mistake of the hotel is that it is written on all the websites that all the staff in the hotel work in masks and gloves. In fact, only the cook who fries omelettes in the morning works in gloves (and then, I believe that the reason is not covid, but close contact with raw eggs).
I think it would be fair if the hotel removes information about masks and gloves from the websites, since for some people it may be important to go to a hotel where all the staff are wearing masks and gloves.
There were also no antiseptics, all the boxes on the territory of the hotel were empty, only in the restaurant there was 1 dispenser.
I will also add about SIM cards. Before that, I was in Egypt in July of this year, I bought a SIM card at the Orange airport, for $ 10 they gave 18 GB. Now flights fly to the second terminal (and not to the first as before) and in the second terminal there is only a Vodafone sales point. $14 for 9.5 GB.
In the hotel and on the market near the hotel, there is also only vodafone, but already $ 16 for 9.5 GB, but it is traded, we bought two SIM cards for 9.5 GB at the hotel for $ 25. They said that ORANGE points remained only in the old city.
POSITIVE POINTS:
- Got a room with direct sea view, our room was #183 (rooms #180- 184 + rooms 175-179 and maybe even 170-174 too) have 100% direct sea access. The view is incredible
- The beach is good, the entrance is only from the pontoon, but comfortable, there is not only a ladder, but also a place to dive. The ladder to the water is made of wood + anti-slip pads on each step. The corals are beautiful and there are a lot of fish. There is always a lifeguard on the pontoon. The exit to the sea is closed at sunset, but you can swim carefully later, the staff warns that it can be dangerous, but it is not forbidden (for those who like to swim at dusk). The beach is three-level, sunbeds and mattresses are good, umbrellas are intact, there is a bar on the beach and a point for issuing towels.
- There are three pools, all without heating, the bar works only near the pool at the reception, and the bar itself is located inside the reception (which was not very convenient). There are lifeguards at every pool, even at the farthest one, where there have never been people. In the pools, mostly Arabs sat, ours at sea in the majority.
- The hotel promptly responded to requests and immediately sent someone (since our safe was closed, since the door could not be opened) - in a couple of minutes the master was already in place. This is a big plus. I've been to hotels before where I could wait for hours.
- Under the towels, cards are issued according to the room number (the room number is entered on the map). On the one hand, this is a plus, since no one will be able to hand over your card to the reception under the guise of their own, on the other hand, this makes it impossible to hand over towels at another point. Issuance of towels is on the beach and is around the pool.
- Restaurant: we were satisfied with the food. Confident 4 *-ka. Always two types of meat + fish. Every day the meat/fish is prepared in different ways + the fish itself is also often changed. Lots of salads, lots of desserts. Every day there was something new that created a sense of diversity and did not bother.
There were no problems with places in the restaurant, even if they came and there were no places - while we were picking up food, a table somewhere was vacated.
- The Internet at the reception was good, even pulled a laptop, but when a lot of people connected, I could not always even open an email.
- The hotel offers a bus to the old town, Soho, to the sandy beach, somewhere else - only $ 3, but keep in mind that the tour takes place - you need at least 4 people. They tried to get on daytime flights and never went, as there were no people. Must be in the evening.
- Opposite the hotel there is a market, in almost all shops you can pay by card, but in the mini market at the hotel they do not accept cards.
- The hotel has a jacuzzi and a sauna free of charge. We saw people there maybe twice, maybe few people find it, as it is in the backyard.
- On the beach, beauty dealers approach - but do not pursue, yes / no and go. This is a plus.
- The rooms have comfortable mattresses, clean and whole bedding, clean blankets, a plasma TV, a working mini-bar. I won't say that the room is 100% perfectly washed, but as for an Egyptian hotel, I would say it is very clean. Shower gels and soap were provided in the bath. Cleaned every day, but the towels were changed only when I left a note asking. Cleaned even without a tip, but when they left a dollar, there were swans.
- Animation : very active, morning / evening programs on the beach, every day concerts / discos in the hotel. Belly dance and fire show were invited. For comparison, 5 * Regency plaza in the pre-Soviet times for belly dance show and for fire show - they took $ 10 from hotel guests, like, right there it was all included. It is obvious that the hotel invests a lot in the entertainment program. In general, the animation team is very lively, pleasant and unobtrusive. This is probably the best animation I've seen in Egypt. Also, in the evenings, the animators drove to city discos, but we did not go.
- Egyptian and Russian and Ukrainian channels were available on TV
- The territory of the hotel is clean, it is clear that the hotel is looked after and they try to make it good, they wash the roads in the hotel with water.
DID NOT LIKE:
- There is a pool for small children, but it is frankly neglected, there is just dirt on the bottom.
- In the dining room, tables are not wiped after someone has left, they just take away the dishes, they can turn the dirty napkin upside down and that's it.
- SPA: it is important to understand that those who sell spa services on the territory of the hotel and those who provide them are two independent states. On the last day, the “barker” persuaded us to massage. He brought down the price as much as possible, like the last day, if you don’t tell anyone, then we’ll do a 50-minute massage for $ 25 for two people, instead of $ 25 for one. We agreed. We came to the spa, where the administrator billed $50 for two before the massage. We tell her that we were sold for $ 25 for two.
She calls this salesman, starts yelling at him, waving her arms, he tries to purr something to her, as a result, with a face full of hatred, she sells us these two massages for $ 25. As a result, we get a 30-minute massage, instead of the promised 50-minute one. When we left, we said thank you and said goodbye, none of the staff answered anything, and the administrator generally turned away. And this despite the fact that given the fact that they cut the session time, we actually paid almost the starting price. Ugly situation, but the massage itself was not bad.
- Hotel guide from Aneks Osama - they didn’t go to meet him at all, they didn’t buy excursions from him. On the eve of departure, late in the evening, I posted printouts with the fact that we would be picked up at 04:35 in the morning. At 04:35 no one came for us, the guy at the reception was not in the know, he said to wait. Half an hour later they tried to call the hotel guide - he did not answer the call.
As a result, by calling the Anex hotline, we found out that our transfer and departure were shifted by 2.5 hours. The guide did not consider it necessary to inform anyone about this. The people who were waiting for the transfer with us said that they went to him the day before for information on the departure - he directly told them that he did not know them and since they did not come to him for excursions - our trips are not his headache. I wonder if tour operators really don’t see that hotel guides have long ceased to be them. Today, these are people who simply create difficulties for those tourists who have not bought a trip from them at a triple rate. Why can't this work of informing / advising tourists be entrusted to the reception, and these hotel guides should be sent for a walk along the beach, like masseurs, so that they sell their tours there?
Translated automatically from Russian. View original
Comments (2)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Good hotel! Good vacation!
- Don't hesitate to come here. Worse than ever
- Would come again without hesitation
- Didn't like the hotel
- It's a shame that a hotel like this is in such a state.
SEE ALSO