Хороший отель, вопросы по питанию и чистоте Good hotel, food and cleanliness issues

For the first time we were in Egypt (usually we rest in Turkey) with a family (parents and a teenage child) in early December at this hotel. After reading the reviews, we were mentally prepared for the fact that the first day in Egypt was a shock after Turkey and did not expect anything special, especially since the hotel is 4 *. Flying from winter to summer
The hotel is large, 2 buildings, reception, bar, restaurant and pool on the second line and cascading buildings, another pool and restaurant (did not work) on the first line. There is an underground passage between the first and second lines.
The territory is green, well-groomed, every day an army of gardeners cut bushes and trees into bizarre shapes. On the territory of 2 swimming pools, not heated. Nobody swam in them in December.

The beach is just wonderful - large, 5 or 6 rows of umbrellas, mattresses on sun loungers, playground, bar, snack bar, towels, DJ. Soft sand, the entrance to the sea is good, we did not wear corals. Long walk into the sea ankle-deep, and then - corals. The pontoon is comfortable, the reefs are very beautiful, a variety of fish. There is a promenade parallel to the beach, you can walk along the nearest hotels. Not everyone will be allowed into the territory, but if you leave the original passport on guard, they will be allowed to pass.
The exterior of our hotel is very beautiful. Lobby is big. We arrived at 6:40 and arrived at the hotel around 8:00 am. Until 10 o'clock we were not put on bracelets (I also read about this, I was ready), but at 10, when breakfast was over, they put them on. My advice: if you arrived at breakfast time, go to a restaurant, no one will check the bracelets, eat from the road. They settled us at 11 am, pretty quickly. We got the number in the building on the second line (who would doubt it). And this is where we got frustrated. The room is frankly old, the refrigerator did not work, there is no remote control for the ancient TV, the key card works 1 out of 10 times. bathroom. white-green oxidized faucet, dust, lipstick on the duvet cover. . . All this greatly spoiled the impression of external beauty. Our room was 1101 - in the corner of the corridor. Nearby, after room 1102 - a storage room, dirty mattresses, broken beds, some rags are piled up in a heap - and all this with the door constantly open. That is, we constantly walked past this pigsty. And we began to ask to overpower us. Only 20-25 (depending on the staff) dollars will save you. At first they offered us the same room, but in a neighboring building on the second line, and when we refused, they moved us to room 3504 on the first line. And that was exactly what was needed! The way it should be. Great room with two double beds and access to the terrace. Right next to the wi-fi zone (former reception), pharmacy, shops. From the wi-fi zone, the signal reached our room.
Food is just pain. Perhaps because there were few guests in the hotel. Daily menu - spaghetti, pasta, potatoes, chicken. Not very edible salads, unleavened desserts. In the evening, grill outside. As usual, you won't leave hungry. But you won't be happy either.
Well done animators, they try very hard. Constantly something happens on the beach - exercises, volleyball, belly dancing, yoga, stretching, zumba. Guys from Ukraine and Egyptians. There is no special show in the evening - there were few people and discos were held. The show itself (discotheques) are held in the hotel premises.

The English pub is a very atmospheric place, we have never tried such delicious cocktails.
Guide Shaban (from anex-tour) at the meeting was pleasant, attentive. I immediately said that broken cards, old furniture, tired rooms - yes, this is the concept of the hotel and they do not consider it necessary to change it. Immediately cut off unnecessary questions. Well, when the conversation turned to excursions and there were few people willing, he frankly lost all interest in the guests.
You can walk to Soho Square in about 30 minutes. Get out onto the road between the hotel buildings and go along it to the left if you turn your back to the sea.
The taxi stops on the same road, near the pharmacy. To the Old City one way - $ 10, you can bargain cheaper.
Nearby, on the territory of the Baron hotel there is a good little market - about 10 minutes along the promenade to the right (if you stand with your back to the sea). There are several restaurants along the way.
Free excursions from Anex: sightseeing tour of the city (of course, with a stop at expensive shops) and transfer to the state pharmacy. Although there is a pharmacy right on the territory of the hotel and it is cheaper (very nice guys work in it, they cured my coral burn in 2 days).
The staff is friendly and everyone loves to talk. The man who cleans the dishes in the restaurant is generally a superactor! Thank you so much for our son's birthday cake. We even decorated the table in the restaurant with flower petals)
No one wears masks anywhere. Waiters and cooks without gloves. One full-bodied chef in a perpetually grease-stained uniform. Pita at the snack bar vomits with his hands. The bartender on the beach throws the empty bottles into the trash can and immediately garnishes your cocktail with an orange with the same hands. Nobody washed the stains on the stairs in the building for a week. Sanitation issues. . .
In general, the hotel is good. If you fix problems with food, cleanliness and old rooms - in general there will be a bomb!