Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
7.0
Cleanliness:
4.0
Food:
8.0
Amenities:
5.0
Of course, when choosing a hotel, I read the reviews of tourists about the rest in Barcelo and comments on these reviews of the hotel representative. I hoped that the reviews, especially the negative ones, sinned with high expectations and requirements, and the assurances of Hotel Management about the elimination of comments were honest and truthful. I saw that the reviews of the guests turned out to be more believable.
Barcelo Tiran does not fit the format of a 5-star hotel. Alas, it's true.
We stayed in room 1209. The furniture and fixtures are very old and not only look untidy - dirty balcony panels, loose fittings and a half-clogged rain net in the shower (you can continue to list more and more), but some items have dangerous defects that have caused skin injury our hands - chips on the tiles, rust on the balcony handrail, broken plastic weaving on the chair ...And the iron, which was not in the room and was brought at our request, simply shocked us!
The lower part of this household appliance dangled from the wires...But they brought it to us, held it in their hands and did not see that it was dangerous to use such a thing? ! See the photo if you don't believe this is real. The story with the iron had a continuation. The second iron left in our room was not working. Okay, it happens. They asked to be replaced. The third iron again did not please - the light signaled the inclusion, but there was no heating. And only the fourth iron allowed us to bring the clothes into proper shape.
If you know how to fall asleep to the noise of passing vehicles and the continuous hum (we decided that this noise comes from the ventilation system, but something else might be buzzing) is not a hindrance to you, then you will be pleased with the rooms in the first building. For us it turned out to be very unpleasant - 14 nights without sleep. There is absolutely no soundproofing in the room, and at night, as you know, the perception of noise is even more enhanced.
The air conditioner is not only very noisy, it also practically does not cool the air, but I wanted to be cool in the room. Not fate, they went out to the site and looked for shady places.
We were not given any schemes-plans of the hotel site upon check-in, sort it out yourself as best you can. They issued the concept of the hotel for guests fA4, but there was not enough paint in the photocopier for the entire text, so we guessed from individual letters that we were talking about the best traditions of Egyptian hospitality. In fact - disrespect for their guests. The instructions for using the safe are also printed very poorly, with barely readable text, and even outdated - the model of the safe in the room does not match the description in the instructions, and only the employee called for help will show you how to handle the safe.
For the first time in 6 visits to the resort, we watched the hotel staff on the beach "book" sunbeds, covering them with towels, and then offer guests for a fee. Usually ill-mannered tourists take towels or personal belongings, and employees take measures to prevent this from happening. In Barcelo, judging by previous reviews and personal observations, this is the norm.
A playground is definitely not a place for children to relax, but a place that children need to avoid. Honestly, I don’t understand how it is possible to allow the use of equipment for children if there are protruding nails, screws, rotten fencing elements, long-peeling paint, handrails with chipped wood ...There is no excuse for this.
These and other disappointments at the Barcelo are all the more annoying as the hotel has so much good to offer. The most valuable thing is people.
Many with whom we communicated from the staff were pleasant and correct in communication, conscientious employees in their work. Our room was put in order by Ahmed - he always washed and cleaned with high quality, he was always interested in whether everything was enough, he always responded to requests. In the La Brisa restaurant, we were served by the waiter Rabia - he immediately remembered our preferences, worked quickly, and not only in serving us, but also other guests, he is good at communicating with both adults and children. Food at the hotel, basically, I liked it, some dishes very, very much. We especially liked sweets, we have not seen such delicious pastries either in Nubian, or in Iberotel, or in Albatros. Focaccia, kunafa, basbousa, sambusek, tahina, coconut milk - we got to know this for the first time, thanks to the Barcelo chefs. Seafood on the menu is constantly in different cooking options. Fresh vegetables of good quality, there are pickled ones, as well as sauces, seasonings, oils - for every taste.
On the issuance of a cook, they never refuse an additive. If something runs out, they quickly bring new portions of dishes. The portions are small, but the tables always look neat, as if they had just been served. Chefs prepare a few blanks in advance so that the very first visitors do not have to wait until they are ready - come by 7 in the morning and everything is ready, except that scrambled eggs are made to order, taking into account the wishes of the guests. On the beach at Barracuda, they cook the most delicious french fries, good and fresh buns with chicken shawarma. In bars, cocktails are prepared beautifully, tasty, and varied, and there has never been a refusal due to the lack of components. In the evenings, during the entertainment on the beach, the El Bonito bar served guests. All in all, Barcelo's restaurants and bars are the strength of the hotel.
WiFi in Barcelo allows you to communicate with the Motherland even from the room, even from the beach, even in the morning, even in the afternoon, even in the evening - the signal level and speed are quite good.
Barcelo Tiran does not fit the format of a 5-star hotel. Alas, it's true.
We stayed in room 1209. The furniture and fixtures are very old and not only look untidy - dirty balcony panels, loose fittings and a half-clogged rain net in the shower (you can continue to list more and more), but some items have dangerous defects that have caused skin injury our hands - chips on the tiles, rust on the balcony handrail, broken plastic weaving on the chair ...And the iron, which was not in the room and was brought at our request, simply shocked us!
The lower part of this household appliance dangled from the wires...But they brought it to us, held it in their hands and did not see that it was dangerous to use such a thing? ! See the photo if you don't believe this is real. The story with the iron had a continuation. The second iron left in our room was not working. Okay, it happens. They asked to be replaced. The third iron again did not please - the light signaled the inclusion, but there was no heating. And only the fourth iron allowed us to bring the clothes into proper shape.
If you know how to fall asleep to the noise of passing vehicles and the continuous hum (we decided that this noise comes from the ventilation system, but something else might be buzzing) is not a hindrance to you, then you will be pleased with the rooms in the first building. For us it turned out to be very unpleasant - 14 nights without sleep. There is absolutely no soundproofing in the room, and at night, as you know, the perception of noise is even more enhanced.
The air conditioner is not only very noisy, it also practically does not cool the air, but I wanted to be cool in the room. Not fate, they went out to the site and looked for shady places.
We were not given any schemes-plans of the hotel site upon check-in, sort it out yourself as best you can. They issued the concept of the hotel for guests fA4, but there was not enough paint in the photocopier for the entire text, so we guessed from individual letters that we were talking about the best traditions of Egyptian hospitality. In fact - disrespect for their guests. The instructions for using the safe are also printed very poorly, with barely readable text, and even outdated - the model of the safe in the room does not match the description in the instructions, and only the employee called for help will show you how to handle the safe.
For the first time in 6 visits to the resort, we watched the hotel staff on the beach "book" sunbeds, covering them with towels, and then offer guests for a fee. Usually ill-mannered tourists take towels or personal belongings, and employees take measures to prevent this from happening. In Barcelo, judging by previous reviews and personal observations, this is the norm.
A playground is definitely not a place for children to relax, but a place that children need to avoid. Honestly, I don’t understand how it is possible to allow the use of equipment for children if there are protruding nails, screws, rotten fencing elements, long-peeling paint, handrails with chipped wood ...There is no excuse for this.
These and other disappointments at the Barcelo are all the more annoying as the hotel has so much good to offer. The most valuable thing is people.
Many with whom we communicated from the staff were pleasant and correct in communication, conscientious employees in their work. Our room was put in order by Ahmed - he always washed and cleaned with high quality, he was always interested in whether everything was enough, he always responded to requests. In the La Brisa restaurant, we were served by the waiter Rabia - he immediately remembered our preferences, worked quickly, and not only in serving us, but also other guests, he is good at communicating with both adults and children. Food at the hotel, basically, I liked it, some dishes very, very much. We especially liked sweets, we have not seen such delicious pastries either in Nubian, or in Iberotel, or in Albatros. Focaccia, kunafa, basbousa, sambusek, tahina, coconut milk - we got to know this for the first time, thanks to the Barcelo chefs. Seafood on the menu is constantly in different cooking options. Fresh vegetables of good quality, there are pickled ones, as well as sauces, seasonings, oils - for every taste.
On the issuance of a cook, they never refuse an additive. If something runs out, they quickly bring new portions of dishes. The portions are small, but the tables always look neat, as if they had just been served. Chefs prepare a few blanks in advance so that the very first visitors do not have to wait until they are ready - come by 7 in the morning and everything is ready, except that scrambled eggs are made to order, taking into account the wishes of the guests. On the beach at Barracuda, they cook the most delicious french fries, good and fresh buns with chicken shawarma. In bars, cocktails are prepared beautifully, tasty, and varied, and there has never been a refusal due to the lack of components. In the evenings, during the entertainment on the beach, the El Bonito bar served guests. All in all, Barcelo's restaurants and bars are the strength of the hotel.
WiFi in Barcelo allows you to communicate with the Motherland even from the room, even from the beach, even in the morning, even in the afternoon, even in the evening - the signal level and speed are quite good.
Translated automatically from Russian. View original
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