Достойный отель, но всегда есть над чем работать Decent hotel but always work to be done

I have stayed in this hotel 2 times. The last time was in November 2015. The level of the hotel is really worthy. Upon arrival at the hotel, they immediately feed, regardless of what time you were brought. But, this time there was a small incident, which, in my opinion, should not be. Me and my campaign (4 more people) rested in the 4th but by mistake we were brought to the 5th. They gave us to fill out questionnaires there, put on bracelets, fed us (of course, time passed), and then at the reception desk of the 5-ki we were told that they had brought us there by mistake and an electric car would come for us. The time was already somewhere around 14.00 (and we were at the hotel around 12.30) and we waited another 30-40 minutes (constantly reminding ourselves). We were taken away, brought to the 4-ku (again questionnaires), settled and at the beginning of the fourth we just went to the sea, where, as you understand, the sun no longer warmed in winter. Those. the moral is this: if there had been no mistake with the 5th and we would have been immediately brought to the 4th, we would still have time to sunbathe, but alas, the day was lost.
Pros:
one). As always, the level of work of the staff is at its best (except for the cleaner, this is generally a separate issue: it was not important to clean the room, ALWAYS!! ! I had to remind him to put shampoo and shower gel! Sometimes, asking for 2 shampoos, he brought 1 and something else something (as if he didn’t understand what he was talking about. Once, even when I came to the room, I discovered that none of the shampoos was supposed to be. I found a cleaner in the corridor and asked to bring what was supposed to be brought, to which the latter grimaced! , they say, I’m straining him! Such ", in my opinion, it is unacceptable, especially in this hotel. CONSTANTLY I had to "PUSH" everything out of the cleaner and he did everything reluctantly. As if he works in a very bad trio. ) Managers, I think we need to hold a serious meeting about this. Even left 1 USD for cleaning did not improve the situation. I remind you, I lived in the "horseshoe" No. 1209. Repair and the room was normal. As always, there are mosquitoes in the hotel. Take mosquito repellents.

2). Decent appearance of the staff (there is something to compare with other hotels. There are untidy, dirty, bad shoes, an unpleasant smell from the waiters (Siva Sharm)).
3). Special respect to the waiters from the sports bar and the coffee bar in the horseshoe. Always friendly, tidy, interested in bringing something else, etc.
4). Aquapark.
5). Food (but there were no melons, with everything and every day. Sometimes taking out - tasting them).
Minuses:
one). Sunbeds. Mangals have been crying over them for a long time. It's time for firewood. Many are in a terrible state and do not perform their functions. Let me remind you that I belong to the category of not demanding people, but still, money has been paid for everything, please update the hotel.
2). Weakening of the sea (unlike those hotels where there are cool reefs (Siva Sharm, Hilton, Continental Plaza Beach)).
3). A little strange ice cream dispensers on the beach who take turns opening containers with different ice cream and not placing them in parallel, which causes constant conflicts: one wants white and the other yellow.
4). Drinks in gas dispensers such as cola, sprite, etc. In fact, powder is poured there and it is of such quality that the taste from cola goes further and further. Those. cola, such as in bottles, is not there at all. In 2015, it seemed to me that drinks were more like cola.
In general, I liked the hotel, it keeps the brand. I understand that there are shortcomings in any hotels, but they need to be worked on. For such a price as in November-December, I highly recommend it, I would come again and again. In summer it is very expensive. More suitable for families with children. If you want peace and quiet - it will not work, children are like in kindergarten. All success!