Второй раз в Цитадели.Претензии к Пегасу. The second time in the Citadel. Claims to Pegasus.

Everything that is possible has already been written about the hotel. The hotel is really one of the best in Hurghada, even Arab tour operators say so. The only negative of the hotel is animation. August, that the animation is bad, so now the team is different, but it has become even worse. Only the Ukrainian Lera still somehow saves the day.
I would like to write about Pegasus. Everything that depended on the travel agency, namely the flight, transfers, meeting at the airport, everything was at such a low level that you can’t even believe that such a large tour operator allows himself. If the flight is delayed by 2 and a half hours from Odessa is not yet their fault, the fact that we were not met at the airport, and 180 people for about half an hour searched all over the airport, where buses can be, and then go through the heat, dust, mud for a kilometer to these buses, and then another a remark about the meeting, to hear the undisguised rudeness of the supposedly meeting girl, moreover, Russian, this does not add honor to Pegasus. On the way back, we waited 35 minutes for the bus to the airport, and after all, we could spend this time on the beach, then the bus driver moonlighted as a taxi on the way and gave a ride tourists from one hotel to another, that is, again, wasting our time, because of which then we stood in an unthinkable queue at the front desk, so we also had the audacity, together with the guide, to demand money for the road, a dollar per person eka. Dear Pegasus leaders, take action, otherwise with this level of service, you will soon be left without tourists. Do not think that I am too picky. In Egypt 8 times with different operators, but I have never seen such horror !! !