Сожалею о выборе отеля I regret choosing the hotel

We arrived at the hotel at about 7 am, refused to check in until 2 pm, and didn’t even put on bracelets, despite the fact that there were 10 of us with 4 children from 4 years old! This is the first time in all our trips, and there were a lot of them, the bracelets were put on right away. In addition, the air conditioning in the lobby was turned off, it was terribly stuffy, all the sofas were occupied by people who were also waiting for a settlement! The answer was one, if the room is released earlier, you will be accommodated. We couldn't wait until 2:00 p. m. with hungry, tired, crying children, and like the rest of those waiting, we found 3 free rooms for $ 60 and put on bracelets! What is most interesting, when all the waiting rooms settled for an additional fee, the air conditioning started working! Apparently this is a move.
By the way, our room was free for at least a month before our arrival, since a half-centimeter layer of dust was not only on the entire surface of the room, but also on the bed and towels (you spend your hand and the whole hand is in "powder" and the children and I had to breathe this for an extra charge in 20 bucks per room). Towels, gels/shampoos, etc. were designed for 2 (although there were 4 of us with children). We were given the key to the room 1 (for 4). Declared in the services of a babysitter, which we really counted on when we planned the trip, because we wanted to visit excursions, no! As they explained to us because the hotel is new... why do you declare then the nanny in the services? This is a blatant deception of tourists!! ! The kids club was closed. They asked for a potty for the child - they refused (although they should be in the kids club).
Asked to bring breakfast to the room - they said they have no one to do it. They even offered to pay for it, because. we went on an excursion at 4 in the morning and wanted the children to eat in the room (because the smaller child did not like the restaurant and she ran away from there whenever possible, hoping for an older child who was 12 years old in this matter). They brought their dry rations to the children, and his children ate in the room until dinner. Thanks to the staff at the reception, and the Russian-speaking dark-haired girl personally (I don’t remember her name, Irina seems to be) the main thing is that "we always go towards the client. " THIS IS THE ARAB IN THE ROOM OPPOSITE REPEATEDLY BRING FOOD AND THERE WAS SOMEONE! EVEN THEIR BASKET WITH FRUIT WAITED AT THE SETTLEMENT, AND NOT DUST, LIKE US!

The friends who came with us did not have air conditioning, a safe, a towel holder fell on their heads, door handles fell off (like ours), they refused to change the room (they said plus another 10 dollars to pay extra to those 20 already paid for the room) and there was also dust , though slightly less than ours. The opening of the water park was announced on 05.05 (in fact, this was one of the main criteria in choosing a hotel, because we were traveling with children) they opened on 14.05. For the money spent, we could have taken a much better hotel without the water park.
The assortment in the restaurant was poor, none of the waiters approached and did not offer drinks not in the main restaurant, nor in the pool bars, etc. they expanded the assortment only when the Arabs filled the hotel for 3 days of the holidays, but even here the restaurant could not cope, the food quickly ended, there were no empty tables, the tables were very dirty with food leftovers, and they did not have time to clean the dishes (we cleaned ourselves), plates / There weren't enough cutlery/napkins for everyone. The only people who earn their salaries at this hotel are the animators. Well done guys, give all the best, try very hard.
Conclusion: the hotel is far from 5, the service is very, very weak, they threw money and their vacation down the drain, it would be better to choose a proven hotel with normal service and attitude towards customers. Wouldn't recommend here again or recommend to friends.