Ужаснейший сервис и питание, отдых семьей в июле 2021 Terrible service and food, family vacation in July 2021

I don't understand how the hotel got a high score and good reviews. . . How and why did people leave them? ! Based on such reviews, we chose Lotus Bay at the time. . .
To begin with, I will list the advantages of the hotel: 1. a fairly good beach on the first coast (albeit with a nuance, there are many yachts nearby, sometimes it stank of diesel fuel), 2. beautiful and well-groomed hotel territory, 3. the hotel itself is tired, of course, but not critical (especially considering the fact that we got a room from the renovated ones, and it objectively pulled for a weak four. And there is also an old number of rooms, and there is generally darkness in terms of furniture and plumbing). 4. cleaned the rooms not bad for Egypt
Now briefly about the shortcomings that you need to know, but which could well be closed your eyes, from my point of view, in the absence of other glaring jambs: 1. furniture and plumbing in the rooms are tired, even in renovated rooms, 2. sun loungers on the beach are collapsed for the most part, broken or out of breath, 3. towels - both beach and in the room - in a terrible state, they really had to be thrown away a long time ago. They are disgusting to use. 4. And yes, in all rooms, with a few exceptions, there is no hair dryer, kettle and safe. 5. Animation is very weak, almost non-existent. But personally, this item suited us. 6. The beach and the sea are dirty, its hotel workers are too lazy to clean up and the vacationers themselves clean up so as not to swim in the garbage.


And now briefly about why we do not recommend this hotel and why we gave such a low score. HORRIBLE FOOD and HORRIBLE SERVICE!! ! Guys, seriously, these two nuances were so significant and ugly that they blocked all the advantages of rest in this hotel. We did not expect to see such a disgusting service on vacation. Nowhere!
Firstly, the food was immediately clear that for a weak C grade - no variety and no fruit !! ! (although, in terms of cooking, more often the dishes were tasty than tasteless. Of course, a lot of spices and salt, everything is very spicy and specific... But this could be understood and accepted, and not so scary) For 14 days we saw oranges , dates and green tasteless melons every day. Two times - grapes: the first time there was so little of it that we simply did not even have time to try it, it was crushed in a few minutes, the second time we managed to take it, but most of it had to be thrown away (I write without exaggeration), because. he was corrupted. And once they took out a watermelon! The cook cut it into small, small, thin pieces and gave three pieces per person. The thickness of the pieces on my plate was about 1 cm. My husband and daughter were even less lucky: the thickness of their pieces went from a centimeter on one side to millimeters on the other ((((And that's all)))
Supplements were not given, and these unfortunate three pieces per person were given out in such a way that it became uncomfortable. The husband at that time had already been brought to their "service" (I will describe below) and went to the store during dinner for a watermelon, bought a huge watermelon and defiantly brought it to the dining room to eat normally and treat friends. The lack of choice and the normal quality of fruits on vacation in a southern country really bothered me. We had to buy fruit in the shops opposite the hotel.

About food in the dining room (you can’t call it a restaurant). Milk is terribly diluted with water. Sometimes it was water bleached with milk. Juices of very dubious quality and highly diluted. We, like many tourists with whom we talked, bought tea and coffee separately in the store. The pastries are not fresh and also in a small assortment. We didn't see seafood at all. Fish of the same type, in batter, often poorly cooked. Barbecue was once or twice (can't remember exactly).
I already wrote about the lack of diversity, it was very striking. The tables were half empty. "The service went down a lot in Egypt after the coronovirus" - yes, this is what we observed in the hotel and which was obvious to everyone if we are talking about food.
But even this could be understood and forgiven (in any case, it would not have made such a big impression on us, and it would not have spoiled the rest), if not for the SERVICE ITSELF !!!
Due to the anti-COVID measures, it was impossible to serve anything (except cereals and milk) in the dining room, and the cooks served all the dishes. It took a lot of time and effort to take food for yourself, because. chefs often managed to leave the lines altogether and leave them without anyone... There were always queues for salads and side dishes. And that is not all! That IMPRESCE, that OPEN RUDE, with which the cooks allowed themselves to impose food on us, was cut down !! ! They served it with a look as if uninvited guests broke into their personal home and devoured them... They stole very small portions, especially meat and fish. Although, rice and potatoes too. . . Requests for more were often ignored! ! And then they refused to impose an additive ! ! And it's not just us. We rested with a large company, met many guys and talked there. Everyone was shocked, to put it mildly, from such an attitude...
The cooks allowed themselves to throw food on plates and throw plates on the line when I stood with my hand outstretched to take it... At the end of the rest, it was very annoying. I’ll make a reservation right away that not all cookies behaved this way, but most. They say they have such a policy there - to save on each client. I willingly believe it. I felt it on myself and my family, watched many other vacationers...

People, but the Slavs do not need to go there with such a service !! ! When the Germans arrived (and they had not been at the hotel since the beginning of our holiday), we saw that these Arabs were able to properly serve... the Germans. This was noticeable both in the dining room and in the bars. Unpleasant, to put it mildly.

And yet, our toilet broke on the sixth day... It just clogged... And it was repaired only on the 13th day. Thirteenth, Carl! ! With a child in this room. And every day from the 6th to the 13th we asked, and they fed us breakfast and / or pretended to fix something there...
A separate song is the history of poisonings. The child and I ended up in the hospital. My daughter vomited blood, I had wild nausea and frustration, my husband too. We were dripped, given a bag of medicines for each and sent back to recover. For you to understand, all the guys with whom we rested and just met at the hotel suffered from various problems with the gastrointestinal tract. All except for one elderly couple (they drank something for the precautionary disorder every day on the advice of their daughter) and one girl, who at that time had been resting for almost a week. Well, I don’t know how things were going for her further, because. I also didn’t feel bad right away, but on the sixth day in the evening. In short, to say that it was strained is to say nothing at all. The uncleanliness of the Arabs led to outbreaks of infection and such trouble for vacationers.
This attitude of the staff causes amazement, disappointment and reluctance to return to Lotus Bay ever again. It's good that we were lucky with the company))) We met wonderful people, communication with which morally compensated for the nerves spent on the horrors of the hotel.

If you still have a rest in Lotus Bay or in other hotels nearby (and they turned out to be very good there), then here's what I can add in terms of shopping recommendations: in Grisha's shop (it's next to the hotel, when you go out - to the left) I do not advise buying anything. Both its owner, "Grisha", and his employee allow themselves to let go of beautiful women (there was a story with us, and with a German woman who had a rest before us... there, in general, the matter almost came to the police). And opposite the hotel there is a shop "1001" - it's the other way around, a tactful and simply educated Egyptian works, from whom it is pleasant to buy oils, teas, etc. , who knows how to communicate normally and does not deceive.
And, well, and yet, do not be fooled by the persuasion of tour operators immediately and at a high price to buy excursions from them! Excursions can be bought from local guys for quite norms. price, if persistently and skillfully bargain)