В этом отеле воруют деньги прямо из сейфа на рецепшене This hotel steals money directly from the safe at the reception

We have been to Egypt 4 times. We traveled far and wide. There is something to compare and hotels and service and attitude. Here, immediately upon checking in, they openly offered to settle in a normal room for $ 20. If not - over the restaurant sniff barbecue and grill. We bargained for 15 - we had a company for 3 rooms. Pegasus hotel guide ARTEM (be sure to remember !!! ) is a horror!! ! The words "hello" and "sorry" are not in his vocabulary. There is only a desire to sell their excursions. Unpunctual, rude, then indecent words, skip. Surprise on day 4. We went to reception to collect money from the safe. We were very surprised - the safe was open !! ! In 10 minutes. clarification appears early. guards with a fascinating story that we mistakenly put our money in another safe, he already found it, but half of it is true. He easily explained this by our forgetfulness of numbers : ). They called Pegasus. Artem did not want to come. He did not know how to call the police and tried to dissuade us from contacting the police. The situation dragged on for 2 days, until Artyom's superiors received information from Kyiv that we had problems. On the 3rd day the hotel called the police. In general, with the help of Irina, Albina and translator Isham, they communicated with the police. After long negotiations, the money was not returned, and the hotel offered to compensate for changing the room to a better one, 2 Internet cards for 30 minutes. and fruits in the room. The room was worse than ours, fruit in the room - 1 time, bargained 4 internet cards for $ 3. In short, the rooms are shabby, especially the plumbing. They clean up badly even for money. Panton is far from the beach, rusty and unsafe. Of the three heated pools, one worked. Pleased with the kitchen and the sea.