Отель в кризисе. От былого не осталось и следа The hotel is in crisis. There is no trace left of the past

The first time we rested with friends in the Hurghada area, I would like to share my impressions about the hotel, the Makadi Bay area.
The flight was delayed for 12 hours, I will tell about the ANEX Tour company below. At the Boryspil airport "terminal D" all the formalities went through quite quickly, they registered online, PCR tests were checked formally. Upon arrival in Hurghada, we immediately went to passport control, since the tour agent gave us migration cards and we filled them out at home, a visa for citizens of Ukraine costs $ 27, I think this “ANEX Tour” heated us $ 2. PCR tests were checked. Baggage received quickly. After receiving the luggage, I went to buy a local SIM card, at the exit there are three stalls "Vodafone", "Orange", "Etisalat". In Vodafone, the largest queue, I bought 16 gigabytes from Vodafone for $ 14. After 6 days, the Internet disappeared, after some clarifications, the limit turned out to be exhausted. Surprisingly, at home it takes me up to 5 gigabytes in a month, in Egypt, with a minimum viewing of YouTube and Facebook, 16 gigabytes in 6 days, amazing. It is impossible to see the traffic consumption in the SIM card there is no such possibility. Although I used to buy from Vodafone only in Sharm there were no problems.
The road to the hotel from Hurghada airport took about 40 minutes, we were lucky, we were the first to be brought to the hotel. Normal road. Big bus.

We arrived at the hotel at 18:00. At the reception, they took the documents for settling in and offered to move in, but there is an option to improve the room for $ 20, to which we agreed. After 3 minutes, they provided a room with a view of the sea and the pool, issued an electronic key (later they issued another key) and three cards for towels. Our room 1452 was in the building opposite the pool, on the second floor. There are two single beds in the room, later they brought another one, a wardrobe, a large TV, a safe, a refrigerator (two bottles of 1.5 liters of drinking water are replenished every day) there is also a mini bar in the refrigerator for money, on the balcony, two chairs, a small table. The TV turned on once on the channels, I won’t say anything, it’s impossible to insert a USB flash drive to view the content brought. The bathroom and toilet are standard, bottles for women were delivered the next day after the request, they also gave slippers and bathrobes upon request. Towels are changed every day. The bed is also changed regularly, I didn’t specifically track it.
The room is ok, the furniture needs to be replaced.
The Internet was on the territory, sometimes it crashes, you just need to authorize again. For viewing news and correspondence is enough.
A little about the weather. It was very hot, on the third day a strong north wind blew, it became a little easier, after three days the wind stopped, it became very hot again, burned out three times, cream 50 did not help.
The beach is clean, sunbeds mattresses are already on the verge. Bars are open from 10 o'clock, refrigerators with water are also closed until 10:00, so even take water from your room. Towels are issued only in one place, near the pool, they are mostly changed for new ones, no one takes the cards. The sea is clean, the entrance to the lagoon is sandy (there are no fish), there are no low tides, there is no pier. To see the fish, you need to go to the pier of the Stella Di Mare Beach Resort hotel, there is a pretty lively reef, we saw rays, lionfish, turtles were not seen. The charm of the fish is much brighter, even on a boat trip nothing surprised.
The drinks at the beach bar and in the hotel are terrible, you can only drink beer. Who uses - buy in "Duty Free".
One dining room - you can’t even call it a restaurant, plus five A La carte by appointment (Italian, Cuban, Oriental, Arabic, Asian), you can visit it twice for free. No service (drinks not brought). The food is monotonous, the fish (pangasius) is very fatty, chicken, side dishes, fresh vegetables (in poor condition and few), they make pizza, in the evening they fry something on the grill. Fruits: melon, orange, sometimes grapes, twice there was a watermelon party. A small table of desserts. Everything is very modest. Don't get better.
A la carte is also sad. Were in the East, I didn’t like anything, neither the food nor the service, we didn’t wait for dessert - they left, in Cuban - not bad hamburgers, but to go halfway around the world to have a hamburger chain for dinner?

Animation. This is the nicest thing about the hotel. The guys are working hard and giving 100%. The territory of the hotel is cozy, cleaned, but everything is in need of repair for a long time. It seems to me that everything needs to be put in for repairs, or the hotel will simply “die”. Once it was a high-level hotel, now it is a level, not a very good trio. On the territory of 3 pools. There are no slides. You can play volleyball, football, especially liked "bocha". In the evenings, performances are held in the amphitheater, by animation forces, quite interesting. Then you can go to a disco on the beach, there are drinks for money.
Hurghada is 40 km away, it makes no sense to go shopping there, the price of a taxi will kill all the benefits. There is nowhere to go outside the hotel. All entertainment is on site only. The hotel offered shrimp, 1 kg $ 20, we have in Kyiv, 1 kg. tiger prawns $13. There is nowhere to buy fruit. There is a quad bike safari $25 for one, with a child $30. Also water activities Kitesurfing, Windsurfing price $50. We also went on a boat trip on a yacht, $ 50 per person. There were two stops for snorkeling, nothing to see, the Egyptian Maldives is so-so, but very long, fishing for children. We closed the issue, we will not go again.
Our flight was postponed 12 hours ago, it turned out exactly minus one day. The ANEX Tour hotel guide, after realizing that we would not buy excursions from him, forgot that he had such tourists, at 22:00 we contacted him to find out about the departure time, and lo and behold, our flight was postponed from 18:50 but 7:50 and we leave the hotel at 3:20. At the stand, information about the departure did not change for three days. It seems to me that such things need to be warned in advance, at least things need to be collected. At the Hurghada airport, everything is quite democratic, compared to Sharm - heaven and earth, in favor of Hurghada.
I can't help but say a few words about the ANEX Tour company. Perhaps this is a special case, but it seems to me that the level of customer service they have is falling along with the level of Hurghada hotels. My personal opinion, they slipped from a solid four to three with a minus.
Let me summarize. Territory - 4 (with a minus). Rooms - 3 (with a plus). Meals - 2. Service - 3. The rest left a double impression - a good sea, a bad hotel. Would I go to this hotel again, definitely not. Would I recommend it to my friends - no (I want to explain why: the hotel is in crisis and it does not have any zest, for which you need to go only to this hotel).

The problem is that all sites show a rating much higher than average, although everything is sad there.