Отель не соответствует 5* The hotel does not correspond to 5 *

I want to leave a review about the hotel Sunrise Royal Makadi 5 *. We have been since February 13th. The hotel does not correspond to 5 *. Very empty, little greenery. They say the hotel is new, but the paint is already moving away from the walls. The rooms are not big, the furniture is painted grey, the rooms are dark. We went from the tour operator Anex, the guides did not care about us. They did not even deign to inform about the departure. On the first day, they gathered tourists and only told how much the excursions cost and what urgently needs to be ordered. No one spoke about what kind of entertainment there is and where the restaurants, baths, etc. are located. So we searched ourselves.

The service staff is also not up to par. In the main restaurant, we observed the cream bowl was dirty, the cream rim had already begun to grow moldy. The beach is not bad. It was not possible to take a place near the pool because one pool worked with heating. There is construction going on on the territory (I don’t know what) But the audibility is good.

In the evening, insects are poisoned every evening, smoke is in the air and an unpleasant smell is also felt. The animation is not intrusive, but not interesting either. They danced two dances and bingo.

In general, the hotel does not pull on 5 * and the cost of this hotel also does not match the quality.