Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
10.0
Cleanliness:
5.0
Food:
3.0
Amenities:
6.0
Initially, we bought a ticket to the nearby Rievera hotel, but settled in this one, without explaining why. The room was dead, old, rotten doors in the bathroom, mold, etc. We were not allowed to have breakfast, after 5 hours they changed the room to a slightly better one. The fact that the rooms do not have shampoo, gel, soap, conditioner, etc. then half the trouble. The review will be about the non-human attitude of the hotel administration and indifference to tourists !!!
On 13.03 in the morning at 9.30 an unpleasant incident happened, namely, I fell, hurting my leg, slipping on a tile due to the fault of the hotel cleaner, who drives the water from the pool with a mop around and simply sweeps it through the steps leading to the path. Signs with the words "caution wet, slippery, etc. " was nowhere. In general, 3 hours in the first-aid post did not lead to anything, they just felt it for me, and we ourselves asked for ice at the bar and applied it. They all the time found out with the insurance who would pay for what, etc. After 3 hours, an ordinary car from the hospital arrived, I ate with this leg, sitting there, folding it up. They drove us to the hospital for an hour, it took a long time to process it, we paid a $30 deductible and finally sent us for an x-ray, did it, waited for the doctor - he said a fracture in the bone and a sprain and possibly something with the meniscus. Type on arrival, do an MRI and go to the traumatologist!
All medical care there in the hospital consisted of a simple dressing with an elastic bandage and, like, lying in a hotel and not taking it off for 2 weeks at rest at home. In general, rest is spoiled, health too. But that's not all. . . we asked the day before departure to extend the room for 6 hours before the transfer. Here the most interesting begins: not only did no one apologize to me for 2 days, did not call and did not come in, did not ask how I feel, and even when contacting the reception, we were told to pay extra. When we said that in my injury the fault lies entirely with the employee of their hotel, that we will have to spend money on treatment, a possible operation, recovery in our country, and that no one will wait at work, they began to argue with us and speak arrogantly in eyes to lie about the fact that "there was no water there", we have nothing to do with it. If you want to stay in a room, then pay money.
WHAT IS ANOTHER BEASTAL ATTITUDE TO PEOPLE? The manager lied so brazenly that there was no water there. My question is, were you there? There are so many witnesses who saw this whole action and my hellish screams are lying there from pain on the tile. He stood with a frostbitten look, denied everything, then turned away in a stupid way and left! I'm just shocked by how they reacted to the situation and shocked that we are not protected here! Vacation ruined, costs ahead and a long way to go to fix knee problems. And the most unpleasant day of getting home and to normal medical care.
On 13.03 in the morning at 9.30 an unpleasant incident happened, namely, I fell, hurting my leg, slipping on a tile due to the fault of the hotel cleaner, who drives the water from the pool with a mop around and simply sweeps it through the steps leading to the path. Signs with the words "caution wet, slippery, etc. " was nowhere. In general, 3 hours in the first-aid post did not lead to anything, they just felt it for me, and we ourselves asked for ice at the bar and applied it. They all the time found out with the insurance who would pay for what, etc. After 3 hours, an ordinary car from the hospital arrived, I ate with this leg, sitting there, folding it up. They drove us to the hospital for an hour, it took a long time to process it, we paid a $30 deductible and finally sent us for an x-ray, did it, waited for the doctor - he said a fracture in the bone and a sprain and possibly something with the meniscus. Type on arrival, do an MRI and go to the traumatologist!
All medical care there in the hospital consisted of a simple dressing with an elastic bandage and, like, lying in a hotel and not taking it off for 2 weeks at rest at home. In general, rest is spoiled, health too. But that's not all. . . we asked the day before departure to extend the room for 6 hours before the transfer. Here the most interesting begins: not only did no one apologize to me for 2 days, did not call and did not come in, did not ask how I feel, and even when contacting the reception, we were told to pay extra. When we said that in my injury the fault lies entirely with the employee of their hotel, that we will have to spend money on treatment, a possible operation, recovery in our country, and that no one will wait at work, they began to argue with us and speak arrogantly in eyes to lie about the fact that "there was no water there", we have nothing to do with it. If you want to stay in a room, then pay money.
WHAT IS ANOTHER BEASTAL ATTITUDE TO PEOPLE? The manager lied so brazenly that there was no water there. My question is, were you there? There are so many witnesses who saw this whole action and my hellish screams are lying there from pain on the tile. He stood with a frostbitten look, denied everything, then turned away in a stupid way and left! I'm just shocked by how they reacted to the situation and shocked that we are not protected here! Vacation ruined, costs ahead and a long way to go to fix knee problems. And the most unpleasant day of getting home and to normal medical care.
Translated automatically from Russian. View original
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