Ощущения противоречивые… Feelings are conflicting...

The hotel was disappointing. The hotel area is small. At first glance, everything is very beautiful, but only at first glance! If you look closely, there are many shortcomings.
Settlement is also a bad story. We wrote to the manager in advance about the wedding anniversary and they told us that they would put us in a room with a sea view. At the time of check-in, the guy at the reception pretended not to be aware of this letter and promise, took us to the room and said that we would need to thank him for this. I said "Thank you" to him and didn't give him a dime out of principle. And, she said that if he did not know about the number, then I can contact the manager with this. I have been in Egypt 11 times and I know these brazen tricks, I think that they need to be put in their place (staff) and stop this.
The rooms are good, large, but the cleaning is superficial, the curtains are dirty, the bathroom is ugly.

The food for Egypt is good, even pleased - everything is delicious, except for pastries (it seems that pastries are already 2-3 days old, some kind of stale). The dishes in the restaurant are old, chipped, cracked, in general, they need to be replaced a long time ago.
It is important to note that there is no free water in the room. Water can be collected at a restaurant or bar, but you need your own container for this. In hotels of the 4-5 * level, it is customary to provide a bottle of water per person in the room. In the same hotel, this is not provided, which causes some inconvenience.
The beach is shallow, you can walk to the depths and swim there. I recommend swimming to the right of the pantone. They wrote that the reef is good. I do not agree with this, there is nothing special to see there (3 types of fish, no colorful corals). To do this, you need to go at least to Sharm, but better than Marsa Alam.
There are enough beds.
During our vacation, “sand” was brought to the beach, if you can call it that)) They covered the beach with it. Before that, the beach was better, as the sand is gray with huge cobblestones. Dust and hum were all day - this brought discomfort to vacationers. The beach was better before it was filled with some cobblestones. We ruined 2 days of rest by falling asleep
I want to note some laziness of the staff. Beach chairs are cleared of sand from about 8:30 in the morning, when half of the vacationers are sunbathing on the beach. This must be done earlier.
The only liquid soap dispenser in the women's toilet on the -1st floor is not working. Several times I personally reported this to the reception and the toilet cleaner - the reaction is zero. With a good manager, many shortcomings can be removed, but now it is the little things that spoil the impression of the hotel.
The hotel is terribly dirty, you can not see it only after drinking the local liquor. Egypt and purity are almost incompatible concept))
Internet is paid. 1 euro per hour. 21st century in the yard)) and is it in a 5 * hotel?
In addition, obsessive animation really bothered us. They approached and asked, insisted to write a review. Many wrote and therefore the rating of the hotel is quite high on the sites.

In general, we had a good rest. I can recommend the hotel only if the cost of the tour is very cheap. Obviously, I wouldn't go there. This is NOT 5 *, but an average 4 *.