Это вовсе не 5* по сервису This is not 5* service at all

Second time here after 2 years, degradation of the hotel...and service. At the moment, keep in mind the largest pool under renovation, the view from the villas on the right side of the territory is to it. Only on the left is a beautiful view from the villas. The feeling is that the right side is not densely populated, but they are accommodated on the left, as happened to me, despite the fact that I stayed for 13 nights and was counting on a beautiful view, the mood was completely spoiled upon check-in, the hotel will not compensate you for its mistakes, there is no customer focus here, Well, unless you want additional expenses, which I personally saw when applying for two women from Poland or Romania. Check-in is 3 hours late and not in accordance with the room category in the voucher, the reception is without greetings or smiles, not a single issue is resolved promptly by them, even through a guide, the managers walk around the territory importantly, but it is useless to contact them with a problem. (receptionist Karim, and manager Mr. Wael).
The furniture is old, the housekeepers themselves do not ensure that the room is in good working order when issued, the rooms are issued with a made bed and towels, but with a dirty floor, hair in the bathroom on the floor, breakdowns are not monitored and are not fixed without complaints from the guest, call them and wait in the room when they arrive, maximum inconvenience for the guests! If there are 2-3 breakdowns, not everything is repaired immediately and after a reminder or scandal. Beach towels are not changed during the day, you can only hand them in or get them by card, although the towel booth's opening interval is 10-17 once, it's not up to you to decide when you want a fresh towel, but to Mustafa, who often gets bored without work, but the managers fully approve of him, sometimes there is a queue to hand over and receive a towel due to such an organization (photo), the staff is stupid, not customer-oriented about towels, the rest of the time the tauel Man Mustafa hangs around the territory without anything to do (photo).
There is no cleaning as such, they change towels, put on water, make the bed, for 50 local rubles (1.5 dollars) without swans, take out the garbage, the floor is not washed, the bathtub is not cleaned, according to my observations for a week. Wi-Fi is exclusively in the lobby, very very weak, constantly requires authorization. The coffee doesn’t taste good to me anywhere, in the bars by the pool and at the sea it’s especially watery, no big deal. The restaurant is more or less, for 4, not hungry, but without frills, although in the evening and at lunch, grilled fish and shrimp are regularly, there is little fruit and there is no variety, even bananas are missing, melon and apples, oranges, sometimes persimmons. There are always baked goods and cakes. They make omelettes, I’m not a meat eater, but they do have sausages, chicken and meat, and side dishes include pasta, couscous, rice, potatoes, steamed and grilled vegetables.

Of course, there is a lack of normal snacks by the pool (baked goods mostly), and at the sea (if you don’t go to the hotel for lunch, then alas, there are french fries, burgers and hotdogs, there are not enough vegetables and they run out quickly, just a bun and sausage or meat, of course, not very good. And for me, no meat at all, just French fries. The dishes are plastic, I didn’t think much about sterility, just in case. The beach is equipped normally, there is a shower, but there is no shower by the pool and the toilets are far inconveniently located.
Why 5, is it only for the humorous staff, mostly positive, humorous, very fond of children, tete? hang out with them. You are asked to leave the pools at exactly 17:00. The beach bus is old but runs quite often.
In terms of service at the reception and the level of solving guest problems, customer focus - 1-2 stars, very unprofessional, degradation on the face. Well, what 5*, this is economy, 3+ (photo).
You need corrals in the sea, not deep to the rope with buoys.
The sea, of course, is the coolest thing there is, and does not depend on the hotel) in general, the price/quality do not correspond in my opinion, and of course booking and tripadvisor greatly inflate the hotel’s star rating, it’s 3+. if you lower the price, then there will be full compliance with this assessment (service, distance from the sea, food and ambiance).