No hot water at all in the hotel - who writes these good reviews?

Written: 14 january 2022
Travel time: 1 — 9 january 2022
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 3.0
Food: 7.0
Amenities: 6.0
Tour operator Biblioglobus and this hotel are now on our black list. So fuck up the long-awaited vacation! (
- There is NO hot water in the hotel. After the sea and the pool it is impossible even to rinse! The room is bitterly cold, as the air conditioners are set to cool only. I lived in such a "hotel" once in my life before, in the distant 90s in a godforsaken town beyond the Urals on a business trip. And then from the reception they brought a kettle of boiling water, a glass, sugar and a ladle to my room so that I could wash my hair. How can a hotel operate without hot water in winter.
- towels we asked 10 times at the reception, they were brought only on the second day. That is, there were no towels at all, well, I grabbed a linen napkin from home on the plane.

- Hairdryer is not available in all rooms. If you're unlucky - that's it, don't interrogate. Similarly, not all rooms have a kettle, glasses, safe and water. It does not depend on the category you paid. It seems that they are guided by your ability to pay: you can squeeze another 5-10 dollars out of you for amenities already paid for, or not.
- instead of blankets in the room, blankets. Thin. Unreal cold at night. They don’t give a second blanket - I asked, they refused.
- No room cleaning. Change of towels and linen too. All they do is spin swans per dollar. Tables and bedside tables are dirty, the bathtub and sink are traces of the vital activity of generations of tourists.
Damn Biblioglobus hired such guides there that it was impossible to solve a single problem. They all lied. Reception, guides, porters, cleaners, hotel taxi drivers. By the end of the week, I just wanted to sit by the sea. But for some reason the hotel lets in an unrealistic number of photographers, etc. , who pull every five minutes, offering their services. Maybe someone likes it. But personally, I went to rest, and not to solve the constantly arising problems with water, towels, a hairdryer, a safe, photographers, peddlers of paid drinks, lying receptionists, etc.
I chose the hotel based on reviews. Guys, who put five stars - are you not ashamed? . . Why didn't anyone mention the lack of hot water? I think it's dishonorable to keep silent about such things.
Translated automatically from Russian. View original