Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
7.0
Cleanliness:
10.0
Food:
7.0
Amenities:
10.0
The hotel is good-looking, representatives of the Tez tour....among them are rude, the service in the restaurant is super.
we chose number 6. . . not far from the water park. I put 30 bucks in my passport, and got a Family number.
There are a lot of people from other hotels in the water park.
The only negative is that my mother broke her leg on the second day of rest... as it turned out, the 4th fracture and displacement...... Therefore, the whole rest is skewed.
there was no special help from Tez Tour, I asked them to deliver food to the room for my mother....and a room on the 1st floor a couple of days before her return from the hospital... to which Olga, the representative of Tez Tour, said that I was going drag it yourself . . and we’ll think about the issue of the number... and then added in a rougher form..... you can fly away even tomorrow if you don’t like something.
I added that - Olga, today is my birthday, maybe you can help me with something.......to which the answer followed... oh, but I forgot.......no congratulations at all there was no normal relationship either.
In general, they got nasty and sent, that's all the help....if you can call it that.
When we were leaving....we were waiting at the hotel for a bus... I saw this Olga....I didn’t even come up and inquire... horror... I approached the Arab - the Sheriff, who suggested that the bus would be there soon, and he would call and will warn that at the airport we need a stroller... the way my mother cannot walk.
As a result, we were offered a room on the ground floor. . . the guys from the reception. no one even approached Tez Tour...... when I brought my mother to the hotel... imagine for a minute... the person was in the hospital for 4 days, barely recovered from anesthesia... and then I had to move..... actually, we stayed in our room on the second floor. It's good that the staff is responsive, they helped me in everything they could.
The room was cleaned every day, the bed was changed once every two days, towels were changed constantly, just throw a towel on the floor and they will change it for you. I left 1 USD for cleaning the room, that's enough.
There were a lot of mosquitoes, I bought everything they had at the pharmacy, only the spray helped, and then only for two hours, and then you need to spray it again.
There are no rubber paths near the pools....... everyone can fall, wear shoes with rubber soles. Chlorine pours - a lot, be sure to take a shower after the pool.
Of all the heated pools, only the children's. . .
Upon arrival at the airport, we waited about twenty minutes until the representative of the Tez tour, who accompanied us on the bus... rejuvenated the girl... and then deigned to call and ask for a stroller for us.
In general, the hotel is super, the hotel staff are smart.
But representatives of Tez Tour want to be better. Somehow not professional on their part. The same, Olga, it seemed like our compatriot, would help, but as a result, rudeness.
It's a pity that a well-reputed tour operator like Tez tour hires such people.
we chose number 6. . . not far from the water park. I put 30 bucks in my passport, and got a Family number.
There are a lot of people from other hotels in the water park.
The only negative is that my mother broke her leg on the second day of rest... as it turned out, the 4th fracture and displacement...... Therefore, the whole rest is skewed.
there was no special help from Tez Tour, I asked them to deliver food to the room for my mother....and a room on the 1st floor a couple of days before her return from the hospital... to which Olga, the representative of Tez Tour, said that I was going drag it yourself . . and we’ll think about the issue of the number... and then added in a rougher form..... you can fly away even tomorrow if you don’t like something.
I added that - Olga, today is my birthday, maybe you can help me with something.......to which the answer followed... oh, but I forgot.......no congratulations at all there was no normal relationship either.
In general, they got nasty and sent, that's all the help....if you can call it that.
When we were leaving....we were waiting at the hotel for a bus... I saw this Olga....I didn’t even come up and inquire... horror... I approached the Arab - the Sheriff, who suggested that the bus would be there soon, and he would call and will warn that at the airport we need a stroller... the way my mother cannot walk.
As a result, we were offered a room on the ground floor. . . the guys from the reception. no one even approached Tez Tour...... when I brought my mother to the hotel... imagine for a minute... the person was in the hospital for 4 days, barely recovered from anesthesia... and then I had to move..... actually, we stayed in our room on the second floor. It's good that the staff is responsive, they helped me in everything they could.
The room was cleaned every day, the bed was changed once every two days, towels were changed constantly, just throw a towel on the floor and they will change it for you. I left 1 USD for cleaning the room, that's enough.
There were a lot of mosquitoes, I bought everything they had at the pharmacy, only the spray helped, and then only for two hours, and then you need to spray it again.
There are no rubber paths near the pools....... everyone can fall, wear shoes with rubber soles. Chlorine pours - a lot, be sure to take a shower after the pool.
Of all the heated pools, only the children's. . .
Upon arrival at the airport, we waited about twenty minutes until the representative of the Tez tour, who accompanied us on the bus... rejuvenated the girl... and then deigned to call and ask for a stroller for us.
In general, the hotel is super, the hotel staff are smart.
But representatives of Tez Tour want to be better. Somehow not professional on their part. The same, Olga, it seemed like our compatriot, would help, but as a result, rudeness.
It's a pity that a well-reputed tour operator like Tez tour hires such people.
Translated automatically from Russian. View original
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