отдыхом остались довольны were satisfied with the holiday

With a review of Golden 5 Almas, I will try to be as objective as possible, although this hotel gives me an ambivalent impression: at first there were big problems with the check-in, but the hotel apologized to us in time and correctly for these inconveniences, so the poorly started vacation ended well and we will be happy to return there again, because. the general atmosphere there is quite friendly, the sea is wonderful, the entrances are good, there are many living creatures, the territory is large, clean, well-groomed.
We flew in from Natalie Tours and on the bus the guide told us that Almas was undergoing a complete renovation (it was a blatant deception), so the Golden 5 City complex kindly provides you with another Golden 5 Emerald hotel without our for that consent, the bus immediately drove up to this very “Emerald”. Yep, right now! Run away! As a result, in the budget high-rise building "Emerald" one single person got out - this is the same guide)), and we, 20 tourists with Almaz vouchers, remained on the bus. The guide began numerous phone calls with emotional gestures, then he generally disappeared from our field of vision for a long time, but in the end he was back on the bus and we were brought to Almaz. We got off the bus, and the guide with the driver, without solving our problems with resettlement, quickly and brazenly left home.
The beauty! Bravo Natalie Tours! It’s night, we are tired after a long flight, there are no free rooms, they categorically refuse to put on bracelets, we, with our things and small children, ended up on the street in the full sense, and, I want to note, our rooms have been conscientiously paid for since 14 o’clock, so to speak, already 9 hours at “our complete disposal”))) and all that they offer us at the reception is to walk (! ) at night to accompany us to Emerald, and this is neither more nor less than 1.5 km along the beach from one end to the other (exact The distance is indicated on the hotel website, I did not measure it)))

But before the flight, having read the reviews on various sites, we clearly came to the conclusion that out of the entire Golden 5 City complex, it is worth staying only in Almaz and nowhere else. Firstly, this is the closest to the sea of ​ ​ the 7 hotels of the complex, and it is precisely to the coral beach, and not in the area of ​ ​ ​ ​ the pier, like the same Emerald, and secondly, in the heat you don’t want to go far to the restaurant, namely the diamond restaurant is the closest to the beach, but, unlike all other restaurants, where the entrance is open to all guests of the complex, it accepts only those living in Almaz itself, as evidenced by a large sign at the entrance to the restaurant and there is always a vigilant guard)), thirdly, all active life, animation, shows and so on boils on the territory of Almaz, as well as the maximum proximity to the water park with a snack bar and other pluses.
In short, if we didn’t care which hotel to stay in, then we would buy Fortuna-5, which costs much less. As a result, we did not start a rout and scandal at the Almaz reception desk, but simply asked to call their immediate superiors, after 10 minutes a tall man came without a license plate and introduced himself as Sales, we explained the situation and he immediately began to settle it, as a result we were given Almaz's yellow bracelets, asked to spend one night not in Emeralda (where we categorically refused to go), but in the nearest Diamond bungalow (No. 2512 - 2nd floor) and the next day they moved to Almaz's bungalow (No. no extra charge standard 2 + 1 for 2-room 70-meter room with a view of the sea and the water park! Thus, we accepted the apology from the hotel and we spent the rest of the rest perfectly.
None of our family has ever been poisoned in a restaurant, but, however, we never eat "sliced ​ ​ vegetables" and do not take fruits in syrup, only the whole thing, we also do not eat soy sausages and goulash, i. e. we treat food very selectively, but we had enough of everything, we were never hungry. I liked couscous, rice, potatoes baked in foil, deep-fried eggplant, they cook pancakes well, chicken, fish, lamb are cooked well, there were often crabs for dinner, there are not many pastries, but we have 3-4 types of delicious desserts for ourselves found, but drinks - only powder! All juices are paid. There was no variety of fruits yet! Sometimes there were not enough clean plates, a line of dissatisfied people immediately accumulated, which was very unpleasant, but we mostly came to the restaurant before closing, and at that time these problems were not observed, and there were much fewer people.
About towels and post. linen (I read a lot of bad reviews), and so, the beach towels are already all new, large and dense, but the towels in the room, apparently, not everything has been replaced, since it wasn’t necessary at one time, they brought pure white, then washed gray ( (, the same goes for linen - the sheets and pillowcases were all new, but sometimes there were problems with duvet covers. Cleaned daily, change of linen every other day, but bring your own shampoos and gels - they are present in the rooms, but obviously not new Most likely, the remains from the former tenants, half-filled, and also very liquid, as if diluted with water - we immediately threw it all away, disdained to use it.

An even bigger problem there is mosquitoes - small, but very squeaky, we were saved by the fumigators brought (thanks to the reviews we read) with us, otherwise it is impossible to sleep in the morning.
At the expense of sun loungers on the beach - there are two types of them: solid wooden ones with mattresses and plastic ones with a stretched mesh. Sunbeds on the beach are clearly not enough for 7 hotels! There are really few of them! Yes, I also don’t support the collective farm habit of some of our compatriots in a crowd to take a lot of sunbeds, cling to each torn pareo, and then not come for a long time, well, yes, people’s plans change, especially after hearty meals and it’s extremely unpleasant to watch when there are empty sunbeds with scraps of pareo, and under them people lie on towels on the sand! Real disgusting, but, objectively, there are still few sunbeds! Lacks! Since there are hours when all the sunbeds are occupied, but a large number of people are without sunbeds. The sand is, of course, good, the sunbeds are undoubtedly more comfortable. This is a clear and big minus of the hotel. And, by the way, it is this lack of sunbeds that forces people to take them for the future, so the root cause is a real shortage of sunbeds, and as a result, the people are forced to "stake" them.
The territory is large, the gardeners work well, all the plants are trimmed and well-groomed, but the repair of curbs and paths is already urgently needed! Otherwise, all this resembles the remnants of former luxury and clearly shows that all this splendor is falling into decay.
The contingent of the hotel is mostly Russians and Ukrainians, there are Poles, Germans and a couple of times on the beach I heard French and Italian speech, oh yes, we also had a very noisy and unforgettable group of “well-tanned” people from Cameroon, they always kept together and created as much noise as the rest of the beach))), it's good that they kept together and did not spread all over the beach, we just chose a place for ourselves away from them, and solved this problem. Because having once observed their "folk fun" taking off each other's swimming trunks in the water, and all this was with unreal whooping and whistling, especially fell from this fun to two women of their delegation, we decided that this was not the best example for children and parted with them in different sides))

As a whole, we were satisfied with the rest at the hotel, we are going to return, but only to Almaz, and not to other hotels in the complex, two of which (Sapphire and Topaz) are generally located outside the common territory of the complex through a busy city road.