Rude attitude, dirty and tired hotel

Written: 5 august 2021
Travel time: 24 july — 4 august 2021
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 3.0
Food: 5.0
Amenities: 6.0
The hotel was chosen for vacation. com.
The price approached, in the photo and according to reviews the hotel seemed quite nice
We went with a child, 2.10 years old, the site says that there is a zoo and you can go to the water park of the Ali Baba hotel.
In general, the three hotels Aladdin, Ali Baba and Jasmine are hotels of the same owner, so you can walk freely around the territory, just eat at home.
We arrived on a night flight and were at the hotel at 7 am.
Our bags were unloaded near the entrance, and we were taken to the reception to draw up documents.
Put on the bracelets right away.
The number, they said, would be given later at 10 o'clock.
We approached at 10, sent to wait until 12, and at 12 they said to come at 14.
All the while referring to the overload of the hotel.
We took it easy, although the child was tired from the road and had to sleep on the terrace.
As a result, at 16 o'clock we were given a room.
There was a silent scene after the screening.

The bungalow, as the cleaner later told us, that this was the Jasmine Hotel, which is now not functioning, was windowless, dirty, on beds that were not even beds, but just mattresses on concrete elevations, huge ants walked on foot...
We returned to the reception and remembered the luggage, because we were supposed to be taken to the room with him, and we were looking for the room ourselves and found that from 7 am to 5 pm, no one brought it from the entrance to the hotel at least for reception
They took our suitcase and go to change the room.
To which the answer is that there are no places, they say live there.
When asked that this is not what they hang on advertising photos, the answer is that it is a photo, but this is a hotel.
With all this, the whole day of check-in and the following days, we observed crowds of Arabs who were given in batches the keys to normal rooms, red and white bungalows, which is in the photo of the hotel.
The receptionist was rude, pretended not to listen to us, that he suddenly became deaf and the cherry on the cake - threw the keys to the room in his face and said that we either lived there or on the street.
We did not leave, they said that we would spend the night, not directly at the reception.
We were overpowered at 20 o'clock only after talking with the hotel manager.
We took our suitcase from the street ourselves.
The room was given out better, but also quite sad and very dirty, I had to wipe the dust with napkins myself, I attach a photo, the furniture is all shabby, the curtains were beaten by moths and everywhere there is a layer of dust in my finger.
Later we found out that such a bagpipe with a settlement for the duration of our stay concerned all non-Arab tourists.
The hotel itself is very large, a long walk to the beach, a long walk to eat.
It can be seen that the territory is not enough and hands and means - the grass is yellow, because. it is rarely watered, there is little greenery, many destroyed or unfinished buildings.
Aladdin's beach with a rocky bottom, went to the vaunted Jasmine.
Sun loungers, umbrellas are good, you need to take a place early, because. Ali Baba and Aladdin go to the beach there, Jasmine, however, is closed.

The entrance to the sea is sand, but very shallow, the water is literally up to the middle of the ankle, and knee-deep, if the tide is already very long, 50 meters, then chest-deep and there are already buoys.
Fish and corals were near the buoys.
The food is pretty tasty.
Grill every day.
A day later, squid.
All without specific spices.
The kids enjoyed it and so did we.
But, the tables are dirty, the dishes are not washed, the highchairs are sticky, the dirt has already eaten into them, everything is covered in crumbs.
But the staff washes the floor, doors and signs at the entrance to the restaurant and all with one rag.
The day before check-out was marked by poop, which was stretched in a strip along the corridor near the rooms and flies had already flocked to them.
On the day of departure, our transfer was at 20-30, at 12 they cut off our bracelets and issued a coupon for lunch, first for 2, and then they added a child, to my question about dinner, at least for a child, the receptionist turned around and went to the other end of the rack.
I didn’t want to talk and find out anything more with them, the impression was already complicated.
Translated automatically from Russian. View original