Average hotel, sharpened by a large flow that the staff can not cope with

Written: 10 january 2011
Travel time: 3 — 6 january 2011
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 6.0
Cleanliness: 7.0
Food: 5.0
Amenities: 8.0
Advantages:
Convenient location for attractions
Own SPA-center, swimming pool, several saunas
Well furnished rooms
WiFi in the rooms
Tea facilities in the rooms

Disadvantages:
Mediocre hotel management
Weak breakfasts
Illiterate lobby

Review:
Hotel Meriton Grand Conference & Spa 4**** was booked for 3 nights for a stay in Tallinn for the New Year holidays. We made a reservation on OzonTravel, booked well in advance, it turned out 131 euros for DBL for all three nights. Breakfast was already included in the price.
Impressions in principle prevail positive. The hotel has several restaurants, a coffee shop, its own SPA center with an excellent pool, jacuzzi and as many as 4 saunas. The equipment and furnishings of the rooms and premises are in excellent condition.
The hotel management was very disappointing: really weak staff at the reception, they settled for a long time, although they arrived closer to midnight when there was no big flow.

The lady who received the key in front of us was settled in an already occupied room. In the morning we were in for a “surprise” at breakfast at the bistro Mary - there were no empty seats, people with plates walked in circles looking for where to sit. Why it was impossible to put a person in the seating arrangements of the guests is not clear.

ACCOMMODATION: The hotel is located on the border with the old town, opposite the Long German. Town Hall Square is about 15 minutes walk. We got a well furnished room on the 6th floor overlooking the courtyard. The room had a 26-inch LCD TV set, a safe, a kettle with tea accessories, a minibar with a very decent selection. All furnishings are quite new. Wi-Fi connected without any passwords.
The toilet room is small in size, but quite ergonomic. Heated floor in bathroom. Plumbing is all new from Hansgrohe. Confused soap / shampoo dispensers - all the same, the hotel positions itself as a SPA-hotel.

BREAKFAST:
Very mediocre.
From hot dishes: scrambled eggs, sausages, bacon and pancakes. Coffee or hot water for tea can be poured from coffee machines for which you need to stand in line for 6-8 people. Milk is displayed in carafes on the table near the coffee machines. Coffee, very decent, smooth and rich in taste. Tetley tea bags.
There are only two types of juices - orange and apple.
From cold cuts: regular ham, one kind of cheese, from fruits: oranges, apples, pears and bananas.
There were muesli, pastries and jams.
.

SERVICE: Frankly, weak. Receptionist poorly trained and slow. Problems at breakfast with places. Cleaning is purely nominal. For three nights only the sheets were changed.
Translated automatically from Russian. View original

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