медлительность персонала staff slowness

Booked and paid for a room for three adults and a child. For a number of reasons, one of the adults canceled the trip at the last moment. When they began to go to bed they found only TWO sets of bed linen. At the Reception we were promised that the missing kit will be brought to us. at 11 pm, without waiting for an additional set, they took the child to sleep with them.
At night, behind the door, an obscure noise and a call at the door at 2 am. - opened Nobody. In the morning in the hall I find two broken palm trees. The door to our room, the railing, the floor in the elevator are spattered with blood on the floor of the first floor there is a bloody towel.
The porter politely greets us and, when asked where we can have breakfast in Russian, explains how to get to the restaurant.
The wife asked a question about bed linen, and I asked when the blood would be removed. At that moment, the knowledge of Russian ended, ended completely.
We moved out at noon, by that time no one had cleaned the blood.