Excellence El Carmen 5*– Reviews

1
Rating 3.010
based on
1 reviews
4.0 Rooms
1.0 Service
4.0 Cleanliness
4.0 Food
1.0 Amenities
The 5-star Excellence El Carmen is located 24 km from Palma Real Shopping Village. This attractive hotel in Punta Cana draws attention with its modern architecture. The hotel is located near a tropical beach, as well as palm trees and groves. Club of Excellence for guests who demand exceptional luxury, exclusivity and service.More →
аватар valya.miheeva
We spent the whole day on excursions, having arrived back at the hotel at about 19.00, we immediately went to the room. Approaching the safe, I noticed that the door began to dangle and our safe was cracked!! ! Documents, phone, were not touched, but the money. . . 700$. . all large bills were stolen, and small ones were left! The husband immediately went to the reception to report the theft. … More ▾ We spent the whole day on excursions, having arrived back at the hotel at about 19.00, we immediately went to the room. Approaching the safe, I noticed that the door began to dangle and our safe was cracked!! ! Documents, phone, were not touched, but the money. . . 700$. . all large bills were stolen, and small ones were left! The husband immediately went to the reception to report the theft. Our mistake was that we did not call the police, hoping for the decency of the hotel. About 5 guards came, including the head of the security service, they checked the safe, confirmed the break-in and apologized, said that everything would be fine and tomorrow at 12.00 we would have to compensate for the theft. I was shaking all over from what was happening, I had never been so nervous, our feelings cannot be expressed in words, we already just wanted to go home. The next day we met with the manager Roberto Puello, to which he replied that they were not ready to compensate for the theft, because none of the staff admitted to the theft and the hotel is not responsible for breaking in!!!!! ! And for what, sorry, the hotel provides guests have a safe, if they are not responsible for breaking in, I'm already silent for spoiling the rest ? ! They stole not from a bag on the beach, not from a suitcase, but from a SAFE provided by the hotel !!! ! As it turned out, this is a frequent case with them and they are not going to do anything. I won’t describe what happened next and everything was so clear and swearing and calling the police (it had to be done right away), but everything was useless, we were offered compensation in the form of hotel services, but we had neither the desire nor the mood to rest further . Arriving home, we learned that the hotel again had an attempted theft. . . It will never end with this leadership approach. . . My husband and I chose the hotel on the principle of new, modern, tasteful, in order to celebrate our honeymoon. We loved Excellence el Carmen at first sight, we wanted to go there so much that we didn’t even pay attention to the negative reviews that the guests wrote. We thought that these were false reviews and nothing like this would happen to us. I regret my choice for the first time and I advise you to look at other more worthy options for the money. If you have any questions, ask, I'll be happy to answer


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HOTEL EXPERTS
Attractions

5-звездочный отель Excellence El Carmen располагается в 24 км от Palma Real Shopping Village. Привлекательный отель в Пунта-Кане привлекает внимание своей архитектурой в современном стиле. Отель расположен возле тропического пляжа, а также пальмовых деревьев и рощи. Клуб Excellence для гостей, которые требуют исключительной роскоши, эксклюзивности и обслуживания.

Location Благодаря расположению в живописной местности, от отеля до аэропорта «Пунта-Кана» всего 45 минут на машине.
Description of the beach В Excellence El Carmen вы найдете уединение на великолепном золотом песчаном пляже кокосовых пальм, где Карибский бассейн встречает Атлантику.
  • 1st line
  • private beach
  • sand beach
  • sun loungers  FREE 
  • umbrellas  FREE 
In a hotel

В отеле двенадцать международных ресторанов. Итальянский, французский, азиатский, индийский, мексиканский, а также стейк, омары и гриль. Завтрак готовят каждое утро и подают в ресторане. Ресторан для некурящих угощает гостей блюдами интернациональной кухни. В конце дня бар у кромки воды предлагает насладиться освежающими напитками. Обслуживание номеров производится 24 часа в сутки. Все блюда, закуски и алкогольные напитки включены в комплексные туры El Carmen.

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • car rental
  • safe
  • free wi-fi
  • laundry
  • hairdresser/beauty salon
  • transfer to/from the airport
  • currency exchange
  • payment by payment cards
For kids
  • children's swimming pool
Entertainment and sports Очистка лица и массаж обеспечат приятное пребывание в отеле. Различные занятия спортом включают также подводное плавание с маской, пляжный волейбол и бильярд.
  • Spa or wellness center
  • tennis court
  • bicycles for rent
  • gym
  • organization of excursions
Description of rooms

В отель Excellence El Carmen 452 номера выполненных в современном стиле.

In the rooms

Номера имеют беспроводной Интернет, телевидение, патио, балкон и iPod с аудиосистемой для приятного пребывания в Пунта-Кане. Гости смогут наблюдать вид на океан из привлекательных номеров.

The address Playas De Uvero Alto - Punta Cana, Пунта-Кана, Доминиканская Республика
Phones: 001 809 685 98
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. У отеля собственный песчаный пляж.
Какие развлечения есть в отеле?
Для ценителей тишины и релакса есть Спа или велнес-центр. Вы можете прекрасно провести время за игрой в теннис. Для активных туристов есть прокат велосипедов (платно). Для поддержания хорошей физической формы отель предлагает посетить тренажерный зал. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной.