Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
1.0
Cleanliness:
4.0
Food:
8.0
Amenities:
7.0
Was on a honeymoon trip with his wife. First impressions of the country and the hotel were incredible until we ran into a theft problem!! ! I understand that it's hard to believe, but it happened to us on the second day of rest. While my wife and I were at a meeting in the lobby with our guide Alexander from Anekstura, one of the staff came into our room, opened the safe and stole $ 100 from my bag (it was 800 - 700 left), from the envelope in which there was a gift for the wedding, they stole 2.000 hryvnias, leaving 9.400 hryvnias;
Having entered the room with my wife after meeting with the guide, we saw an open safe, I was dumbfounded and at first I thought that maybe I forgot to close it! But when we started counting the money, we were stunned!! ! Since we realized that we were robbed! We immediately called the reception, the hotel manager came to us along with a security guard, they examined the room, examined all our things and said that they would sort everything out by tomorrow! We waited one day, the manager called us and said that he could not help! He offered to go to the police by taxi, but at my expense! )))
That is, having arrived on a honeymoon at a 5 * hotel for a lot of money, I still have to travel myself and spend my precious time proving that their staff stole my money! The hotel staff has a detailed printout of the room door openings. This printout indicates that our room was visited that day by a cleaning lady at intervals of several hours. That is, during that period of time, while we were at a meeting with the guide, she came into the room, it is not clear why.
Therefore, the guys who are going to come here, I recommend that you take off your rose-colored glasses and be on the alert, even a safe in the room and a 5 * hotel will not protect you from thieves and unscrupulous staff! In fact, this is the first time for me, even in Ukraine I have not come across this, not to mention other countries that I happened to visit! Hope the review is helpful!
The hotel is good in terms of location and food, but theft in the rooms ruined everything !! !
Having entered the room with my wife after meeting with the guide, we saw an open safe, I was dumbfounded and at first I thought that maybe I forgot to close it! But when we started counting the money, we were stunned!! ! Since we realized that we were robbed! We immediately called the reception, the hotel manager came to us along with a security guard, they examined the room, examined all our things and said that they would sort everything out by tomorrow! We waited one day, the manager called us and said that he could not help! He offered to go to the police by taxi, but at my expense! )))
That is, having arrived on a honeymoon at a 5 * hotel for a lot of money, I still have to travel myself and spend my precious time proving that their staff stole my money! The hotel staff has a detailed printout of the room door openings. This printout indicates that our room was visited that day by a cleaning lady at intervals of several hours. That is, during that period of time, while we were at a meeting with the guide, she came into the room, it is not clear why.
Therefore, the guys who are going to come here, I recommend that you take off your rose-colored glasses and be on the alert, even a safe in the room and a 5 * hotel will not protect you from thieves and unscrupulous staff! In fact, this is the first time for me, even in Ukraine I have not come across this, not to mention other countries that I happened to visit! Hope the review is helpful!
The hotel is good in terms of location and food, but theft in the rooms ruined everything !! !
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
SEE ALSO