Отвратительно Disgusting

The settlement went worse. On Sunday, the only girl at the reception, Alexandra Khrmova, refused to check in, despite prior booking. She said that she did not see the payment. He offered to show her the documents on the phone, she refused, said Wi-Fi in the public areas of the hotel does not work due to a change in provider. She refused to let me into the room where supposedly Wi-Fi was, because, again, it was not paid. She offered to go to a cafe in the rain and catch the Internet there. She offered to pay in Euro, she refused, because with 500 she had no change. She offered to go to the center, about 10 km and change. When asked why it is necessary to pay the full amount in advance, she said that they have such rules. I refused to call management so as not to disturb on Sunday. For a long time she refused to give her last name, because she was not obliged! She refused to accept payment only for the first day due to "problems with the booking system". All this went on for an hour and a half.
Then, after all, she took a 500 Euro deposit and settled.
There is no Wi-Fi in the rooms - one bar out of five. Everyone sits downstairs in the foyer or in the corridors and catches. Bed linen was not changed for four days. There are no air conditioners, at the bottom of the train and the tram, the noise is terrible. Parking is paid, although it is not indicated on the website. Breakfast is included buffet, but the tomatoes were only once in 4 days. During the rain in the middle of the buffet during breakfast on the floor, a bucket drips from the ceiling and next to it is a sign - "Caution wet".

The staff is unfriendly.