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My husband and I stayed at this hotel (William Hotel) in September/October 2008 for our honeymoon trip. They did not experience any special enthusiasm.
The global drawback (from our point of view) is the leaky sheets that were laid out for us with enviable persistence, and at a very correct request to replace them, we were offered... A TABLECLOTH from the table. Moreover, she was brought to our room!!! ! The promises of the girl at the reception to correct the situation (in the morning, with the arrival of a special person in charge of sheets, duvet covers and towels) remained only promises, she did not even bother to warn the rest of the staff. The sheets were changed only after 2 nights to darned ones (more than 20 seams), and after another 2 nights again to full of holes, though this time with small, even almost neat holes.
To be honest, until that moment, my husband and I had never encountered such an attitude and such bed linen (more like a sieve). Consider the purpose of our journey to gauge the degree of resentment.
In addition, the inconveniences are: lack of knowledge of the Russian language by the employees (although most of them speak English well), lack of overhead light, lack of a hose in the shower, very small rooms, a tram rattling under the window, and the absence of a bedspread on the bed.
On the plus side, the hotel is in a good location and the breakfast is good.
If, after analyzing the information received, you still decide to stay in this place, we recommend that you solve the problems that arise directly with the owner (more precisely, the owner) of the hotel, since this is the only way to solve the problem.
* By the way, if in case of an early departure for an excursion, you need breakfast to go, then you need to warn the staff on the evening of the previous day. If, despite the warning, the employees refuse to give you breakfast to go, the hotel administration is obliged to return the money to you. Unfortunately, we also had to deal with this. : (
The global drawback (from our point of view) is the leaky sheets that were laid out for us with enviable persistence, and at a very correct request to replace them, we were offered... A TABLECLOTH from the table. Moreover, she was brought to our room!!! ! The promises of the girl at the reception to correct the situation (in the morning, with the arrival of a special person in charge of sheets, duvet covers and towels) remained only promises, she did not even bother to warn the rest of the staff. The sheets were changed only after 2 nights to darned ones (more than 20 seams), and after another 2 nights again to full of holes, though this time with small, even almost neat holes.
To be honest, until that moment, my husband and I had never encountered such an attitude and such bed linen (more like a sieve). Consider the purpose of our journey to gauge the degree of resentment.
In addition, the inconveniences are: lack of knowledge of the Russian language by the employees (although most of them speak English well), lack of overhead light, lack of a hose in the shower, very small rooms, a tram rattling under the window, and the absence of a bedspread on the bed.
On the plus side, the hotel is in a good location and the breakfast is good.
If, after analyzing the information received, you still decide to stay in this place, we recommend that you solve the problems that arise directly with the owner (more precisely, the owner) of the hotel, since this is the only way to solve the problem.
* By the way, if in case of an early departure for an excursion, you need breakfast to go, then you need to warn the staff on the evening of the previous day. If, despite the warning, the employees refuse to give you breakfast to go, the hotel administration is obliged to return the money to you. Unfortunately, we also had to deal with this. : (
Translated automatically from Russian. View original
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