Воруют и врут They steal and lie

We arrived at Termal on August 1, left on August 2, although the hotel was booked for 14 days. It turned out that the air conditioning in the room stock had not been working for two years. The weather was +36, in the room on the 9th floor +45, it was impossible to stay. We arrived in the evening, so we couldn't leave right away. But I wrote to the hotel three times (a month, a week and three days before arrival) I was interested in how the air conditioner works, and I had three confirmations from the hotel that the air conditioner was working fine, only after presenting their letters and a terrible scandal, they agreed to take money for one night. While on the morning of August 2, we were sorting out at the reception, we were robbed, the safe was opened and gold jewelry was stolen. To which the hotel administration replied in writing that they were not responsible for the contents of the safe. It's such a wonderful rest!