Худшее сочетание цены и качества - отель Imperial Карловы Вары Worst combination of price and quality - Hotel Imperial Karlovy Vary

We stayed at the hotel from 09.07. 15 to 25.07. 15 We arrived four of us with my wife and parents. The rooms are cozy. The facade is beautiful. The food is not bad. In Russian, the hotel understands not bad, but not all. Some people know a few phrases, the rest is only in Czech. Intermediate English is only known at the reception. Cleaning the room comes down to updating the toilet paper and making the bed. Bed linen is not changed. Garbage on the floor lay a week from the date of settlement. Decided to take it myself. Dust is not cleaned regularly. Surfaces in the folds of furniture, under the TV, etc. have not been wiped down since the day these objects appeared in the hotel. During the procedures, the staff constantly communicates with each other in Czech, paying little attention to the procedure being performed by the patient. They allow themselves to communicate with each other even during such procedures as hydromassage, which is done directly by the nurse, and the patient is undressed at this time. So together the whole procedure is looking at you and chatting something in their own way. At the reception, the answers boil down to the principle, "I answered, what else do you need? " or "I don't know, it's not my job at all. " Russians in the hotel are clearly disliked. Elderly people are treated badly. Parents constantly complain to me about the attacks of nurses during the procedures. Their record of rudeness was broken by Bittnerova Jana. The attitude of the staff at "3+" to all vacationers, at "3-" to the Russians. Service in the style of "scoop", I would even say "SOVOCHISHISHER! ". Even money can't buy a smile. No one will scatter for you at any request. Somehow they asked for glasses in the room. We were told that this is strictly prohibited, because I can break them or steal them. Apparently it had to be taken from home. I ran around the whole hotel (the hotel has 2 restaurants, a club and a cafe). The waitress did not refuse only in the Vienna cafe. They probably forgot to tell her that I can break or steal these glasses. 17.07. 15 in the evening we decided to look into this beautiful Cafe Vienna. Nice terrace, decent coffee. Like everywhere, people ruin everything. A bald-headed, with a sparse hedgehog on his head, a waiter of about forty-five, we asked him to write down the bill to the number. The waiter looks at us questioningly. I repeat the request. The silence of the waiter and the disgruntled face. I’m waiting, nothing happens, the waiter’s face is getting more and more dissatisfied, I repeat the request, thinking that he doesn’t understand Russian well. I hear the dismissive tone of the waiter: "I understand, you did not say the room number. " I replied: "So you would ask. " The waiter, leaving: "What, should I have? " It seems to me that it should have. And you? No more foot in Vienna. You come to the procedures and it feels like you have torn people away from something sooo important. Oblique look. Sighs. Dissatisfied face. They put you in some kind of bath or give you an inhaler, or put you in the mud and continue your conversations with your colleagues at the top of your voice, occasionally looking behind the screen to check if you are dead. You lie naked in the bathroom, for some reason the nurses of the bathrooms are very furious for trying to get into the bathroom in bathing shorts. They say that it is forbidden, because mineral water harms the swimsuit. Bathroom caretakers are usually so busy talking to each other that they forget to go out into the hallway to pick up a patient for a procedure who arrives on time. The patient is indignant why he waits so long at the door, he is told that they were leaving, but he was late and generally a fool himself. At the same time, its procedure is reduced in time by 2 to 3 times. It's his own fault! In the inhaler, the old men suck on "disposable" tubes, tubes from which steam comes out, drooling into them, and who breathes through the nose, then other secretions. Maybe someone would have taught them how to use this device correctly, but after turning on the device, the employee immediately dumps somewhere and does not come out even at the end of the procedure to check if the device has been stolen or to ask if everything is in order. According to the eternally dissatisfied employee of this office, the tubes are changed after each procedure. But when you throw away a disposable napkin, which is used at least 2 per procedure, into the urn next to the device, you see a couple of tubes there, and half a basket of papers (50-100 pieces) and you understand that you are breathing someone’s saliva, acute respiratory infections and generally anything. (The main room is Koubkova Gabriella). One day I came as expected 5 minutes in advance for a massage. It's been a couple of minutes since the procedure is going on. I knocked on the door. AND. . . "don't knock on me!... " listened to a whole lecture about the fact that in general she herself knows when she should work! And that she never sits idle for a minute, and that I must never do that again. . I asked to change this hamlo to someone else, anyone, but, honestly, I doubt that there is an alternative to this service. (The head of the room remained unknown, since she did not put stamps in my book, like everyone else, but simply put a scribble by hand). There is only one caretaker in the pool / sauna / jacuzzi complex, and it would seem that everything works by itself and nothing can be spoiled. And nothing of the kind! Firstly, in order to save electricity, the jacuzzis work for 10 minutes, then they do not work for 15 minutes, because there is always a queue for them in the evening. Secondly, half an hour before closing time, caretakers sometimes turn them off altogether so that bored people leave the premises quickly, and they can leave work on time. In the "restaurant" Prague with Swedish, you go in, take food, put a plate on the table you like, the waitress Simona comes up and tells you, "Your misto f zadi, change over". At the table, God forbid you linger on chewing food for 2 minutes after the end of lunch or dinner according to the schedule! Exactly 2 minutes later, a sweet young lady in sandals named Simona will come up, gently tug on your shoulder and ask you to leave the room "for fifteen or so, we're hiding, you-want-tee shalustaa. " The waitresses are negotiating among themselves, shouting across the entire hall, the tablecloths are removed either brushing the crumbs on the floor, or shaking them out on the spot, scattering everything that stuck to them on the tables of the guests eating. Tablecloths are often dirty, forks are given, but you have to wait 20 minutes for them. The food, except for yesterday's half-eaten vegetables, which is clearly from the freezer, judging by the ice in the frozen cucumbers, is not bad. This is a plus. Although sometimes there is something baked in pots and for some reason they do not warn that sometimes they are red-hot. I often see how people take them with their hands and get burned. We took a trip to Prague. Everything is beautiful, I liked the city. On the square in the historical center there was a rally with banners "Russians - hands off Ukraine! ". I did not dare to argue with them, bypassed. Although there are quite nice people in the hotel with the proud name "Imperial". For example Dr. Novotny (Novotny), the nicest person. I consider his entertaining and therapeutic reception-consultation the best procedure of this hotel. I liked the massage from Vrzal Vitezslav and the physio from Pakostova Michaela. Highest ball for the waiter Freddy from the Imperial Club. The price also includes a lift (funicular) through an underground tunnel from water sources to the hotel. But these pluses in no way cover the cost of a two-week tour of 6.000 euros for two from St. Petersburg, which is 350.000 rubles! This year in India in Goa for 200.000 for two, he was licked and treated kindly at the Park Hyatt 5 * hotel. The price is twice as low. Service hotel "Imperial" I would rate a maximum of 2-3 stars. And for 350k it's better to drive to Fiji. Was once in Belokurikha in Russia last year. I paid 100.000 for two with a flight for 21 days. The service seemed average to me. But after the Imperial, I rate it at five plus! For the first time, for my own not small money, I feel like in a district clinic under the MHI policy! Choose. . .