Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
1.0
Cleanliness:
4.0
Food:
6.0
Amenities:
4.0
Found the hotel on booking. com, where it is 5 stars. I called them to find out about accommodation, they asked to be towed directly. Upon arrival, it turned out that crazy money (1.5 times more expensive than 4 stars) was wasted, since in reality it is 4 stars and:
1) the hotel is not new and everything is super-inconvenient: the hotel building looks like a labyrinth with an old carpet, corrupted throughout the hotel, a meager interior that claims to be modern. The rooms are very uncomfortable, either super-small space (two-level, regular sea view), or a large room (deluxe sea view room), but the door opens directly into the pillow of the bed. There are no European sockets, and in general there are 2 of them! in total in the room. There is no proper lighting at night. The balcony of the deluxe and the duplex is large, but it is located so that you are sitting 10 meters from all neighboring balconies. The double bed is large, but it is impossible to sleep in the middle, because the two mattresses will join, forming a bump. In a restaurant, a portion of fish with vegetables costs 20 euros.
2) most importantly: creepy, arrogant hotel management who cheat customers! When I asked why you are not 5 stars, which is indicated on the booking, I paid for 5 stars. I was told that I had to call them and ask directly, because you never know where it is written, it is also written on the fence! When I told them that I wanted to cancel the reservation, at first the reception replied that there would be a cancellation fee for one night, the next day the operation manager Pavel said that we could leave, but the money would not be returned at all for the entire stay. When my indignation knew no bounds, he said, if you raise your voice, we will not agree with you at all. When we did leave, they charged us one night plus - 565 euros!
When I returned home, I contacted all the sites where they have 5 stars (booking, TripAdvisor, hotels. com, bookingcyprus. com), and they told me that the object (hotel) itself places the information on their sites. Therefore, they brazenly lied to my face when they made a surprised expression - where did you find that we are 5 stars ???
Vacation ruined! Terrible management!
This is NOT the way to do business and cheat customers!
1) the hotel is not new and everything is super-inconvenient: the hotel building looks like a labyrinth with an old carpet, corrupted throughout the hotel, a meager interior that claims to be modern. The rooms are very uncomfortable, either super-small space (two-level, regular sea view), or a large room (deluxe sea view room), but the door opens directly into the pillow of the bed. There are no European sockets, and in general there are 2 of them! in total in the room. There is no proper lighting at night. The balcony of the deluxe and the duplex is large, but it is located so that you are sitting 10 meters from all neighboring balconies. The double bed is large, but it is impossible to sleep in the middle, because the two mattresses will join, forming a bump. In a restaurant, a portion of fish with vegetables costs 20 euros.
2) most importantly: creepy, arrogant hotel management who cheat customers! When I asked why you are not 5 stars, which is indicated on the booking, I paid for 5 stars. I was told that I had to call them and ask directly, because you never know where it is written, it is also written on the fence! When I told them that I wanted to cancel the reservation, at first the reception replied that there would be a cancellation fee for one night, the next day the operation manager Pavel said that we could leave, but the money would not be returned at all for the entire stay. When my indignation knew no bounds, he said, if you raise your voice, we will not agree with you at all. When we did leave, they charged us one night plus - 565 euros!
When I returned home, I contacted all the sites where they have 5 stars (booking, TripAdvisor, hotels. com, bookingcyprus. com), and they told me that the object (hotel) itself places the information on their sites. Therefore, they brazenly lied to my face when they made a surprised expression - where did you find that we are 5 stars ???
Vacation ruined! Terrible management!
This is NOT the way to do business and cheat customers!
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- I've never seen a worse hotel
- I liked it very much!
- a hotel for everyone!very modern and stylish!
- Great stay
- Great hotel, I recommend it to everyone!
SEE ALSO