Неуважение к русским Disrespect for Russians

Friends!
We are resting with our son in the hotel Agapinor mountains. Paphos Cyprus, according to the Tez Tour package.
In the afternoon 21.10. 16 at the lobby, a waiter named Ivan began to be rude and rude.
I received a reasonable remark in response: stop being rude and go to work, mind your own business.
He grabbed on and did not let open one of the curtains on the window.
They began to be rude in a mixed English-local language.
Disassemble nothing.
I contacted the front desk. A girl who speaks Russian began to intercede for him, that he has a meager salary, call your tour operator.
The waiter did not let up, came to the reception area and began to rush at me, became even more rude and rude. That even another receptionist who did not speak Russian stood between us and tried to reason with the waiter, calling him Ivan.
A representative of Tez Tour came, heard about the scandal and disappeared into the back of the hotel. What could she do?

The receptionist, speaking Russian, said that she would call the owner of the hotel now and he would sort it out.
She asked me to sit and wait.
I told her that if no apologies were made to me, I would demand a replacement of the hotel.
"Wait and sit" went on for a long time. Neither the owner of the hotel reacted, nor the waiter apologized, nor the representative of Tez Tour showed up. I had to pack my things and leave the room.
Sat, waited until 0 o'clock in the morning. No reaction.
The boorish waiter walks all evening and looks haughtily in our direction. I don't think he even noticed.
As it became clear, the Agapinor hotel is not focused on working with Russians from Russia.
At the Russian Tourist Information Center we were told that hotels accepting Russians from Russia are required to have staff who speak Russian.
Here from 15 o'clock to 0 o'clock in the morning no one else showed the rules of decency to us.
We moved from the lobby lobby, the staff put our things in the luggage vestibule.
We handed over the keys to the room.
We were not prevented from eating. The toilet for us is now only on the dining room floor.
As a result, part of our vacation was spoiled for us. The waiter is jubilant. Agapinor's staff is calm. Russians are not respected here.
The evening receptionist does not speak Russian.
Dead end?
I ask you to conduct an investigation, film a video camera - how rude and rude, the waiter threatens and almost rushes into a fight.
I ask you to oblige the Agapinor Hotel to reimburse me for the cost of the lost vacation and compensate for moral damages for rudeness and mockery "sit down, wait. "
We have been waiting since 15:00. It's 0 am now. We now live in the foyer.
Dmitry Borodin

Friends!
Resting with her son in hotel, Agapinor mountains. Paphos, Cyprus on a package tour company TEZ Tour.
Day 21.10. 16 at the lobby was rude and rude waiter named Ivan.
Received in response to a reasonable point: stop being rude and go to work, do their work.
He grabbed and not allowed to open one of the curtains on the window.
Began to be rude in English-the local language.
You can't see anything.

I asked at the reception. The girl speaking the Russian language, began to stand up for him that he had a meager salary, call your tour operator.
The waiter did not let up, came to the reception area and began to rush at me, became even more rude and rude. Even another member of reception who does not speak Russian, was between us and tried to reason with the waiter, calling him Ivan.
Came the representative of TEZ Tour, heard about the scandal and disappeared in the depths of the hotel. What could she do?
The girl in reception speak in Russian he said he'd call the owner and he will understand.
Asked to sit and wait.
I told her that if I will not be an apology, I will demand the replacement of the hotel.
"Wait and sit" lasted a long time. Neither the hotel owner did not respond, nor the waiter didn't apologize, nor the representative of TEZ Tour is not apparent. Had to pack up and leave the room.
We sat and waited until 0 o'clock in the morning. There was no response.
Waiter-ham goes all night and proudly looks in our direction. He, I think, even the comment did not.
As it became clear the hotel Agapinor not designed to work with the Russians from Russia.
Russian tourist information center we were told that the hotels are taking the Russian out of Russia, are required to have staff, explained in Russian language.
But with 15 hours to 0 hours of the night to us no one showed common decency.
We moved from the lobby of the lobby of our stuff the staff put in the vestibule for Luggage.
The keys to the rooms we passed.
For dinner we did not interfere. Toilet for we are now only on the floor of the dining room.
The result - we were spoilt holiday. The waiter prevails. Staff Agapinor calm. Russian is not respected.
Evening administrator does not speak Russian.
A dead end?
Please investigate, remove the entry video camera - how rude and rude, threatening and almost rushes to fight the waiter.
Asking to oblige the hotel Agapinor to reimburse me for the cost of lost recreation and to compensate moral harm for rudeness and bullying "sit and wait".
Waiting for 15 hours a day. Now 0 o'clock in the morning. We now live in the lobby.

Dmitry Borodin