The level of the hotel is far from 5 stars

Written: 23 june 2017
Travel time: 18 — 28 june 2017
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 2.0
Cleanliness: 3.0
Food: 7.0
Amenities: 10.0
Stayed at the hotel with my family in the middle of June. We chose a hotel with an agency based on positive reviews. Unfortunately the hotel did not live up to expectations. The hotel is focused on a client from Russia and the level of service, respectively, is not world standard. The hotel staff at the reception are surprisingly unfriendly and impolite, especially those who communicate in Russian. Feeling like you are in a Soviet hotel. The concierge is absolutely incompetent. When planning your trip, especially with small children, you should not trust the information provided by the hotel concierge.
Translated automatically from Russian. View original